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- 06-01-2004, 02:50 PM #1EricGuest
I would never buy a phone from Radio Shack, unless it was to replace an
old phone or upgrade. From what I have read on here, and from what I
have overheard in conversations by their reps to potential customers,
Radio Shack is not reliable to activate your service correctly, nor give
you direct, easy-to-understand answers.
The RS near my house has hidden all of the reglular Free and Clear plan
brochures, so browsing customers only see the Fair and Flexible plans,
which are expensive if one is shopping for a higher-end plan. The reps
also misreprent Verizon, by saying that Sprint has better coverage
indoors (and hassle-free customer service) -- and that is an outright
lie in my area.
Radio Shack is overpriced... from their cell phones, to their
accessories, to their dvd players to their batteries.
› See More: Radio Shack
- 06-01-2004, 05:06 PM #2Robert M.Guest
Re: Radio Shack
In article <[email protected]>,
[email protected] (Eric) wrote:
> I would never buy a phone from Radio Shack, unless it was to replace an
> old phone or upgrade. From what I have read on here, and from what I
> have overheard in conversations by their reps to potential customers,
> Radio Shack is not reliable to activate your service correctly, nor give
> you direct, easy-to-understand answers.
>
> The RS near my house has hidden all of the reglular Free and Clear plan
> brochures, so browsing customers only see the Fair and Flexible plans,
> which are expensive if one is shopping for a higher-end plan. The reps
> also misreprent Verizon, by saying that Sprint has better coverage
> indoors (and hassle-free customer service) -- and that is an outright
> lie in my area.
>
> Radio Shack is overpriced... from their cell phones, to their
> accessories, to their dvd players to their batteries.
But if you don't live near a Fry's and you need some small pieces/part;
Radio Shack may be the only place one can obtain it without waiting on
Mailorder.
- 06-01-2004, 06:24 PM #3EricGuest
Re: Radio Shack
(Robert=A0M.) wrote:
> But if you don't live near a Fry's and you need
> some small pieces/part; Radio Shack may be
> the only place one can obtain it without
> waiting on Mailorder.
That's true. But I was mainly referring to people who live in
moderately-sized communities who can choose from a Fry's, Best Buy,
Circuit City, Radio Shack, etc.
Eric
- 06-01-2004, 07:03 PM #4DavyDEGuest
Re: Radio Shack
"Eric" <[email protected]> wrote in message
news:[email protected]...
> I would never buy a phone from Radio Shack, unless it was to replace an
> old phone or upgrade. From what I have read on here, and from what I
> have overheard in conversations by their reps to potential customers,
> Radio Shack is not reliable to activate your service correctly, nor give
> you direct, easy-to-understand answers.
>
> The RS near my house has hidden all of the reglular Free and Clear plan
> brochures, so browsing customers only see the Fair and Flexible plans,
> which are expensive if one is shopping for a higher-end plan. The reps
> also misreprent Verizon, by saying that Sprint has better coverage
> indoors (and hassle-free customer service) -- and that is an outright
> lie in my area.
>
> Radio Shack is overpriced... from their cell phones, to their
> accessories, to their dvd players to their batteries.
>
I was one of the few who actually had the customer's best intentions at
heart, but was always ridiculed for being goody-goody, 'cause customers do
not salespeople to be honest. But don't blame the salespeople 100%, the
District Office rains down memos daily requiring sales goals and what
techniques to use. Keeping certain brochures from customers is not anything
new, plus the phones are so fondled by playful employees it's not even
funny.
As for misrepresenting Verizon by saying Sprint has more coverage, there's
currently more monetary incentives to sell Sprint at the moment.If Verizon
is running a promotion that pays extra commission on particular plans and
phones the same employees will swear Verizon has coverage all the way to the
moon. Don't blame them so much, they get paid straight commission and
spiffs.
- 06-02-2004, 07:50 AM #5MikeGuest
Re: Radio Shack
DavyDE wrote:
> I was one of the few who actually had the customer's best intentions at
> heart, but was always ridiculed for being goody-goody, 'cause customers do
> not salespeople to be honest. But don't blame the salespeople 100%, the
> District Office rains down memos daily requiring sales goals and what
> techniques to use. Keeping certain brochures from customers is not anything
> new, plus the phones are so fondled by playful employees it's not even
> funny.
"'cause customers do not salespeople to be honest."
Were you looking for 'want'? If so, I agree. I had a customer come to me
in October or November and ask me a rather obscure question about Sprint
billing practices. He had been on AT&T and didn't want Sprint to bill
him in the same way because of some issues. I checked the terms and
conditions and found that Sprint did bill in the same way, and told him
as much. Fast forward to two weeks ago. The guy comes into my store and
tells me that I need to talk to the people in Denver. Seems someone
there told him that the billing doesn't work that way, so he bought it.
He used an odd term for the billing practice, so I recognized him. When
I told him that I'd spoken to him months earlier, he told me that he had
been in perhaps half of our locations and bought it from the first
person that told him that Sprint used the billing methods he wanted. Go
figure.
"Keeping certain brochures from customers is not anything new, plus the
phones are so fondled by playful employees it's not even funny."
Er... What? Um. I really would love to know what you're talking about...
Unless I don't, that is.
> As for misrepresenting Verizon by saying Sprint has more coverage, there's
> currently more monetary incentives to sell Sprint at the moment.If Verizon
> is running a promotion that pays extra commission on particular plans and
> phones the same employees will swear Verizon has coverage all the way to the
> moon. Don't blame them so much, they get paid straight commission and
> spiffs.
As a salesperson, facts should always be facts. "Does this take
pictures?" The answer is a fact. Can I roam with this phone? Again, the
answer is a fact. Salespeople will taylor their presentation of facts,
but should never lie.
I like to go a little beyond that. I don't like to mislead customers
with the truth. Misleading with the truth would be saying something like
"Yes, the Sprint data plans start at $40 for internet access, and hey,
they don't care how much time you spend on the internet!" All of a
sudden, without lying, I've made a customer think they have an unlimited
data plan for $40 a month. I hate this practice, mostly because I end up
with disconnects and slightly unhinged customers at my counter.
Salespeople generally will give opinions when asked for opinions. "Is
this phone good?" "Are these plans cheap?" "Are customer service people
friendly?" All of these questions ask the salesperson to form an opinion
on a quality of their product or the product of a competitor. Almost
without exception, if you ask a salesperson to form an opinion of
something they are trying to sell, the opinion they relate to you will
be favorable to their product... This shouldn't be surprising.
-mike
- 06-02-2004, 09:16 AM #6Robert M.Guest
Re: Radio Shack
In article <[email protected]>,
Mike <[email protected]> wrote:
> As a salesperson, facts should always be facts. "Does this take
> pictures?" The answer is a fact. Can I roam with this phone? Again, the
> answer is a fact. Salespeople will taylor their presentation of facts,
> but should never lie.
or "Can I get coverage on the east side of town?"
Radio Shack semihonest answer might be "Well we sell a lot of them to
the folks over there".
When you have salespeople paid on commission they will usually say what
it takes to make the sale, Radio Shack, Sprint AT&TWS or any of them.
- 06-02-2004, 04:56 PM #7KevGuest
Re: Radio Shack
"Eric" <[email protected]> wrote in message
news:[email protected]...
> I would never buy a phone from Radio Shack, unless it was to replace an
> old phone or upgrade. From what I have read on here, and from what I
> have overheard in conversations by their reps to potential customers,
> Radio Shack is not reliable to activate your service correctly, nor give
> you direct, easy-to-understand answers.
>
> The RS near my house has hidden all of the reglular Free and Clear plan
> brochures, so browsing customers only see the Fair and Flexible plans,
> which are expensive if one is shopping for a higher-end plan. The reps
> also misreprent Verizon, by saying that Sprint has better coverage
> indoors (and hassle-free customer service) -- and that is an outright
> lie in my area.
>
> Radio Shack is overpriced... from their cell phones, to their
> accessories, to their dvd players to their batteries.
>
- 06-02-2004, 05:00 PM #8KevGuest
Re: Radio Shack
Have you even compared prices on the phones? In fact typicaly the
prices are lower at an RS, since they add their own instant rebates on top
of the carriers rebates. I'm also not sure how my 39.99 dvd player that I
bought from them is overpriced compared to the same one at Target for
49.99.......Oh wait, if I bought it from Target though, they only take care
of it within 90 days, if you buy it from RS, they service it for the entire
time of its warranty..
Personally, I like the fact that nearly everyone has a RadioShack near their
house...if that means that they aren't getting a lower price than the 45
minute drive to Best Buy, then so be it. Convienence and service is
typically the reason they can ( but lately don't try to) command a higher
price. On Wireless, they're usually the best deal you can find....at least
from a reputable company. Then again, for price shoppers, there's always a
guy with a truck in an alley that will save ya a couple bucks...
By the way, is it possible that they've either changed the appearance of
the regular plans, or simply run out? And that there isn't some amazing
conspiracy to get you to sign up for the flexible plans that they get
compensated the same amount for helping you select? I'm sure any
salesperson worth their salt would be happy to tell you all about the rate
plans that you were interested in, even if they didn't have the guides on
display.
"Eric" <[email protected]> wrote in message
news:[email protected]...
> I would never buy a phone from Radio Shack, unless it was to replace an
> old phone or upgrade. From what I have read on here, and from what I
> have overheard in conversations by their reps to potential customers,
> Radio Shack is not reliable to activate your service correctly, nor give
> you direct, easy-to-understand answers.
>
> The RS near my house has hidden all of the reglular Free and Clear plan
> brochures, so browsing customers only see the Fair and Flexible plans,
> which are expensive if one is shopping for a higher-end plan. The reps
> also misreprent Verizon, by saying that Sprint has better coverage
> indoors (and hassle-free customer service) -- and that is an outright
> lie in my area.
>
> Radio Shack is overpriced... from their cell phones, to their
> accessories, to their dvd players to their batteries.
>
- 06-04-2004, 07:35 AM #9EricGuest
Re: Radio Shack
[email protected] (Kev) wrote:
> By the way, is it possible that they've either
> changed the appearance of the regular plans,
> or simply run out? And that there isn't some
> amazing conspiracy to get you to sign up for
> the flexible plans
That's not what O/Siris (a Sprint PCS employee) said. He admitted that
Sprint *is* pushing the F&F plans as consumer plans... and reserving F&C
for business plans. So there is a conspiracy to get new customers to
sign up with the flexible plans.
Eric
- 06-04-2004, 04:30 PM #10KevGuest
Re: Radio Shack
It is possible that Sprint pays its employees differently than another
company pays theirs. Aside from that, I really don't think its simply a
sinister new plot to make money on the plan. In fact I really have to
commend them for breaking free from the traditional plans that everyone else
offers exclusively...perhaps they at Sprint are being paid extra as
incentive to HELP their customers make a better choice. Lets face it, after
years and years of these traditional plan, its probably a difficult concept
to grasp, and would require more time/explanation... I would think the
compensation would be higher, as it requires more effort.
"Eric" <[email protected]> wrote in message
news:[email protected]...
> [email protected] (Kev) wrote:
> > By the way, is it possible that they've either
> > changed the appearance of the regular plans,
> > or simply run out? And that there isn't some
> > amazing conspiracy to get you to sign up for
> > the flexible plans
>
> That's not what O/Siris (a Sprint PCS employee) said. He admitted that
> Sprint *is* pushing the F&F plans as consumer plans... and reserving F&C
> for business plans. So there is a conspiracy to get new customers to
> sign up with the flexible plans.
>
> Eric
>
- 06-04-2004, 05:54 PM #11Røbert M.Guest
Re: Radio Shack
In article <[email protected]>,
"Kev" <[email protected]> wrote:
> It is possible that Sprint pays its employees differently than another
> company pays theirs. Aside from that, I really don't think its simply a
> sinister new plot to make money on the plan. In fact I really have to
> commend them for breaking free from the traditional plans that everyone else
> offers exclusively...perhaps they at Sprint are being paid extra as
> incentive to HELP their customers make a better choice. Lets face it, after
> years and years of these traditional plan, its probably a difficult concept
> to grasp, and would require more time/explanation... I would think the
> compensation would be higher, as it requires more effort.
They are spending an extra HUNDRED MILLION in advertising.
- 06-06-2004, 11:03 PM #12KevGuest
Re: Radio Shack
People -in general- are pretty dumb....go to a store and watch them need it
explained to them over and over before they pretend to understand what the
sales rep is saying........its actually pretty sad.
"Røbert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "Kev" <[email protected]> wrote:
>
> > It is possible that Sprint pays its employees differently than another
> > company pays theirs. Aside from that, I really don't think its simply a
> > sinister new plot to make money on the plan. In fact I really have to
> > commend them for breaking free from the traditional plans that everyone
else
> > offers exclusively...perhaps they at Sprint are being paid extra as
> > incentive to HELP their customers make a better choice. Lets face it,
after
> > years and years of these traditional plan, its probably a difficult
concept
> > to grasp, and would require more time/explanation... I would think the
> > compensation would be higher, as it requires more effort.
>
> They are spending an extra HUNDRED MILLION in advertising.
- 06-07-2004, 04:32 AM #13Røbert M.Guest
Re: Radio Shack
In article <[email protected]>,
"Kev" <[email protected]> wrote:
> People -in general- are pretty dumb....go to a store and watch them need it
> explained to them over and over before they pretend to understand what the
> sales rep is saying........its actually pretty sad.
Worse is the customers who expect a salesperson to be totally honest and
all-knowing.
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