Results 1 to 14 of 14
- 06-05-2004, 03:14 PM #1Røbert M.Guest
Sprint to cut 1,000 jobs at call center
Sprint Corp. (NYSE:FON - News) said on Friday it was closing a customer
service call center in Illinois, cutting 1,000 jobs in a bid to reduce
costs.
<http://biz.yahoo.com/rc/040604/telecoms_sprint_1.html>
SprintPCS with the worst rated Customer Service is being proactive in
keeping that standing?
› See More: SprintPCS improving Customer Service - NOT
- 06-05-2004, 04:27 PM #2Scott StephensonGuest
Re: SprintPCS improving Customer Service - NOT
"Røbert M." <[email protected]> wrote in message
news:[email protected]...
>
> Sprint to cut 1,000 jobs at call center
>
> Sprint Corp. (NYSE:FON - News) said on Friday it was closing a customer
> service call center in Illinois, cutting 1,000 jobs in a bid to reduce
> costs.
>
>
> <http://biz.yahoo.com/rc/040604/telecoms_sprint_1.html>
>
> SprintPCS with the worst rated Customer Service is being proactive in
> keeping that standing?
Which recent survey are you referring to? THe two most recent do not have
them last.
- 06-05-2004, 07:41 PM #3Bob SmithGuest
Re: SprintPCS improving Customer Service - NOT
"Røbert M." <[email protected]> wrote in message
news:[email protected]...
>
> Sprint to cut 1,000 jobs at call center
>
> Sprint Corp. (NYSE:FON - News) said on Friday it was closing a customer
> service call center in Illinois, cutting 1,000 jobs in a bid to reduce
> costs.
>
>
> <http://biz.yahoo.com/rc/040604/telecoms_sprint_1.html>
>
> SprintPCS with the worst rated Customer Service is being proactive in
> keeping that standing?
Oh, by which recent rating are you talking about Phillipe. Once more ... a
lie ...
And they keep coming and coming and ....
Bob
- 06-06-2004, 04:14 PM #4WiMax0007Guest
Re: SprintPCS improving Customer Service - NOT
> Which recent survey are you referring to? THe
> two most recent do not have them last.
J.D. Power does.
The Yankee group does.
Consumer Reports does, and repeatedly too.
- 06-06-2004, 04:16 PM #5WiMax0007Guest
Re: SprintPCS improving Customer Service - NOT
The only lie is pretending that SprintPCS Custtomer service is either
- Acceptable
- Improving
We know its not acceptable as Sprint is a WLNP loser.
We know its not improving as they keep laying people off, insuring ever
increasing hold times.
- 06-06-2004, 04:39 PM #6Scott StephensonGuest
Re: SprintPCS improving Customer Service - NOT
"WiMax0007" <[email protected]> wrote in message
news:[email protected]...
> > Which recent survey are you referring to? THe
> > two most recent do not have them last.
>
> J.D. Power does.
> The Yankee group does.
> Consumer Reports does, and repeatedly too.
None of those three qualify as a recent survey. Two have come out since
these, and neither of the newer ones had Sprint last.
- 06-06-2004, 04:40 PM #7Scott StephensonGuest
Re: SprintPCS improving Customer Service - NOT
"WiMax0007" <[email protected]> wrote in message
news:[email protected]...
> The only lie is pretending that SprintPCS Custtomer service is either
>
> - Acceptable
> - Improving
>
> We know its not acceptable as Sprint is a WLNP loser.
>
> We know its not improving as they keep laying people off, insuring ever
> increasing hold times.
What study are you referring to that equates layoffs to hold times?
- 06-06-2004, 06:20 PM #8O/SirisGuest
Re: SprintPCS improving Customer Service - NOT
In article <[email protected]>, wimax0007
@aol.com says...
> The only lie is pretending that SprintPCS Custtomer service is either
>=20
> - Acceptable=20
> - Improving
>=20
> We know its not acceptable as Sprint is a WLNP loser.
>=20
> We know its not improving as they keep laying people off, insuring ever
> increasing hold times.
>=20
You've still failed to show that hold times are up *or* rising.
As usual, Phillie, when the facts aren't there, you make them up.
--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them
- 06-06-2004, 08:09 PM #9Meager landisGuest
Re: SprintPCS improving Customer Service - NOT
Perhaps Sprint is getting rid of people because they are having less
prolems to deal with.
I seldom call CS. Once in several years. And that was only to
upgrade my service.
- 06-06-2004, 08:32 PM #10Robert M.Guest
Re: SprintPCS improving Customer Service - NOT
In article <[email protected]>,
Meager landis <[email protected]> wrote:
> Perhaps Sprint is getting rid of people because they are having less
> prolems to deal with.
Nope. Hold times are increasing, and SprintPCS lost 1,400,000 customers
the first quarter of this year. Their churn rate increased.
>
> I seldom call CS. Once in several years. And that was only to
> upgrade my service.
- 06-06-2004, 08:47 PM #11Scott StephensonGuest
Re: SprintPCS improving Customer Service - NOT
"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> Meager landis <[email protected]> wrote:
>
> > Perhaps Sprint is getting rid of people because they are having less
> > prolems to deal with.
>
> Nope. Hold times are increasing, and SprintPCS lost 1,400,000 customers
> the first quarter of this year. Their churn rate increased.
>
No evidence of increased hold times have been reported here, or anywhere
else, except for a slight increase the week that portability went national.
I believe everybody was busy during that time.
Sprint gained customers in the first quarter- if you are talking about the
customers that left, Verizon had more. Using your own business logic, that
would make Sprint more stable than Verizon.
- 06-07-2004, 07:47 AM #12Bob SmithGuest
Re: SprintPCS improving Customer Service - NOT
"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> Meager landis <[email protected]> wrote:
>
> > Perhaps Sprint is getting rid of people because they are having less
> > prolems to deal with.
>
> Nope. Hold times are increasing, and SprintPCS lost 1,400,000 customers
> the first quarter of this year. Their churn rate increased.
So Phillipe, 3 different IDs used to post in this thread? Why the need to
post with 3 different IDs?
Bob
- 06-07-2004, 07:55 AM #13Thomas T. VeldhouseGuest
Re: SprintPCS improving Customer Service - NOT
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O/Siris <[email protected]> wrote:
>
> You've still failed to show that hold times are up *or* rising.
>
> As usual, Phillie, when the facts aren't there, you make them up.
>
I have talked with them four times over the last week. The first time
had a 5 minute hold time. The last three had NO hold time. Two were on
the weekend, on Sunday morning around 10AM. I called back because an
ESN swap didn't go through. It went pretty flawlessly other than that.
- --
Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1
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- 06-07-2004, 07:57 AM #14Thomas T. VeldhouseGuest
Re: SprintPCS improving Customer Service - NOT
-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1
Bob Smith <[email protected]> wrote:
>
> So Phillipe, 3 different IDs used to post in this thread? Why the need to
> post with 3 different IDs?
>
> Bob
>
He is just doing it to be a dink. Whoa ... I haven't used that work in
several years
- --
Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1
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