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  1. #31
    Thomas T. Veldhouse
    Guest

    Re: Sprint's official BBB response. What a sick f'ing joke.


    "Michael Arends" <[email protected]> wrote in message
    news:[email protected]...
    > Justin wrote:
    > >

    <snip>
    > If I go into a restaurant and pay for chicken, and get canned Spam

    instead,
    > > I should be allowed to leave the restaurant without penalty. Instead,

    the
    > > restaurant claims to be giving me chicken, when they're obviously not.

    When
    > > they finally tell me for the last time that "Yes, you are getting

    chicken."
    > > I then get up to leave the restaurant, and they charge me $150 for

    leaving
    > > without eating the Spam.
    > >
    > > The only explanation is that it's Chicken Spam, or BAD SERVICE.

    >
    > To continue in that Vein, you'd then have to parade out front exclaiming
    > loudly
    > liar liar liar.. and then piss in your oatmeal.



    Keep in mind that Justin paid for 400 chickens and he actually went back for
    seconds and in the process was complaining it was actually spam. If he
    didn't like the chicken, he should not have been eating it.

    Tom Veldhouse





    See More: Sprint's official BBB response. What a sick f'ing joke.




  2. #32
    Thomas T. Veldhouse
    Guest

    Re: Sprint's official BBB response. What a sick f'ing joke.


    "Steven J Sobol" <[email protected]> wrote in message
    news:[email protected]...
    > Thomas T. Veldhouse <[email protected]> wrote:
    >
    > > If he couldn't use his service, then I can see letting him out of his
    > > contract. However, he WAS using his service and getting overages beyond
    > > his plan.

    >
    > I must have missed where he said that. He said the service was fine for
    > about 5 or 6 months and then it degraded to the point where he could no
    > longer use it.


    I didn't see the actual post (I plonked him, so I can't give you the message
    ID), but I saw his response embedded in another post about the minutes he
    used and was billed for.

    Tom Veldhouse





  3. #33
    Thomas T. Veldhouse
    Guest

    Re: Sprint's official BBB response. What a sick f'ing joke.


    "Steven J Sobol" <[email protected]> wrote in message
    news:[email protected]...
    > Thomas T. Veldhouse <[email protected]> wrote:
    >
    > > If he couldn't use his service, then I can see letting him out of his
    > > contract. However, he WAS using his service and getting overages beyond
    > > his plan.

    >
    > I must have missed where he said that. He said the service was fine for
    > about 5 or 6 months and then it degraded to the point where he could no
    > longer use it.
    >
    > --



    Here you go .. the best I can do without resorting to Google.

    >I do know I went over the
    >minutes last month and had a total bill of around $142 for two phones. I
    >think we share 400 minutes between the two phones.


    Tom Veldhouse





  4. #34
    Ryan Woods
    Guest

    Re: Sprint's official BBB response. What a sick f'ing joke.

    Oh ok, I didnt know.. I was just checkin it out in our GIS tool.

    Steven J Sobol <[email protected]> wrote in article
    <[email protected]>:
    > Ryan Woods <[email protected]> wrote:
    > > Hey Verizon has service in Little Elm.. I even know were the closest
    > > towers are.. one is on hwy 423 about midway between 710 and 380.. thats

    >
    > Justin tried Verizon and had problems with them, returned the phone
    > and cancelled within the two-week grace period, and apparently is now
    > happy with AT&T.
    >
    > --
    > JustThe.net Internet & Multimedia Services
    > 22674 Motnocab Road * Apple Valley, CA 92307-1950
    > Steve Sobol, Proprietor
    > 888.480.4NET (4638) * 248.724.4NET * [email protected]


    [posted via phonescoop.com - free web access to the alt.cellular groups]



  5. #35
    TxsgrnTx
    Guest

    Re: Sprint's official BBB response. What a sick f'ing joke.

    >"Thomas T. Veldhouse"

    >
    >If he couldn't use his service, then I can see letting him out of his
    >contract. However, he WAS using his service and getting overages beyond his
    >plan. That sounds like Sprint works just fine for him. If it doesn't work
    >where he wants it to work, it doesn't show by his usage. I am sure that is
    >a valid reason not to offer an easy out on his ETF. If he had called up and
    >said service wasn't working for him and he wanted out, and his usage had
    >been considerably reduced because of this ... then yes, it would be a more
    >compelling argument.


    This is exactly the reason - I haven't seen my answer show up yet but this is
    what I have explained to him. This is also why he couldn't get a supervisor to
    help him - after that many *2 calls and the fact that he had service and he did
    use it - explaining this to him became a waste of time.



  6. #36
    Justin
    Guest

    Re: Sprint's official BBB response. What a sick f'ing joke.


    "TxsgrnTx" <[email protected]> wrote in message
    news:[email protected]...
    > >I do know I went over the
    > >minutes last month and had a total bill of around $142 for two phones. I
    > >think we share 400 minutes between the two phones.

    >
    > This is the reason you have had so many problems breaking your contract.

    It is
    > unfortunate you cannot use your phone at your home, but you had service,

    you
    > used minutes, you even went over. (which you paid for) I am not saying

    that you
    > had no reason to complain, you do - you couldn't use your phone at home

    but you
    > did have service and you used that service.
    >
    > > do know that in the
    > >past three weeks, 90% of my calls were to *2. I think there were 107

    total
    > >calls on my phone alone for that billing cycle.

    >
    > *2 does not count against your minutes - if you did call this many times

    (and I
    > am not disputing that you did) you got the same answer from CSR as

    above -" you
    > used minutes, Sir, therefore no credit is due - we will have to charge you

    ET
    > fee if you cancel because the records show you used minutes"


    I never was told this. Not once. I WAS told, on several occasions, that
    "Mr. Green, you ARE receiving service in Little Elm, TX."

    >I am not saying
    > these are direct quotes I am just trying to explain what has happened.

    With
    > that many calls to *2 when you did have service and used that service -
    > regardless of where you where when you used that service, the complaints

    are
    > not considered legitimate - in other words you have been given the same
    > explanation many times, it isn't going to change regardless if you call

    1000
    > times. Again, I am not saying you do not have legimate reason to feel

    you
    > were not treated fairly, etc. but again what happened to you is because

    you
    > did use Sprint service.


    I'm also aware of the fact that *2 shouldn't go against your minutes. Do
    you think I would have signed up with Sprint in the first place had I known
    I would have had to drive five miles to complete a call at night? Honestly.

    > >There were a couple that were 20 minutes. My wife typically makes
    > >more of the 20 minute phone calls, so her average is probably higher.

    > Again this is why you have had the problem cancelling your service without

    ETF
    > - - I do not know why you have no service at your home and and I was not

    in the
    > Technical division of Sprint - so I am not even attempting to address this

    part
    > of your problem or whether it could be phone or some unknown reason, I

    am
    > just explaining why you had the problems cancelling etc.. - I am not

    putting
    > you down or trying to justify Sprint - Sprint did not not meet your
    > expectations - but in Sprints definition of service - you did use it.


    Sprint's definition of service says that they provide service in the green
    areas on the map. That's what they ORALLY told me when I signed up. Did
    the radio shack guy screw up? Nope. At the time, the service was available
    in Little Elm. Now it is not. Yet on the maps, and in the stores, you are
    still told that service is available. Either they're providing false
    information knowingly, or they are not as dilligently monitoring the
    performance of their assets. Due to the continual denial of a problem, I
    would guess that they just neglected to maintain their towers.

    When you're dropping 90% of your calls from an area inside the green map
    large enough to toss a small European country through, something is wrong
    that needs correcting. Sorry, but at the very least, they should provide
    reasonable coverage where they say they do to the best of their ability. A
    78 square mile area is a little more than a dead spot. And it wasn't always
    dead. But it was dead and they flatly refused to acknowledge any problem in
    that area. And that, too, is not right.





  7. #37
    TxsgrnTx
    Guest

    Re: Sprint's official BBB response. What a sick f'ing joke.

    >But it was dead and they flatly refused to acknowledge any problem in
    >that area. And that, too, is not right.


    Whether Sprint acknowledged a problem or not - the reason you were not allowed
    to terminate your service without ETF is that you used the service and you used
    it a lot. Had you not used the service or had only 10 minute of calls in a
    billing period - you could have expected to be let out of your contract with no
    ETF.

    I knew there was something missing and this is what it was - I understand now
    and have explained it. And that is it - I don't consider you to be the type of
    person Phillippe is but there is no reason to respond again on this.





  8. #38
    Justin
    Guest

    Re: Sprint's official BBB response. What a sick f'ing joke.


    "Michael Arends" <[email protected]> wrote in message
    news:[email protected]...
    > Justin wrote:
    > >
    > > <[email protected]> wrote in message
    > > news:BB74EB50.2778%[email protected]...
    > > > Sounds like sprint did everything they could to accommodate you. Do

    you
    > > > really think it's worth it to them to adjust their towers to cover

    just
    > > your
    > > > house OR to build a new site? Get real.

    > >
    > > I expect them to provide service as advertised. Not lies. Is there

    REALLY
    > > something wrong with expecting to get what you pay for? AT&T has

    coverage
    > > in this area. I just wanted to point out that once, more Sprint LIES to
    > > people.
    > >
    > > > Every wireless service has dead spots. Every carrier will adjust

    their
    > > > towers from time to time to try to eliminate the dead spots AND to

    > > increase
    > > > capacity.

    > >
    > > >Maybe they shifted the tower to eliminate one dead spot but caused
    > > > another (your house.)

    > >
    > > You need to take a reading comprehension course. The dead spot is not

    just
    > > IN my house. It's not even just AROUND my house. It has a about a five
    > > mile radius.
    > > In either case, a little honesty goes a long way. "Mr. Green, we're

    aware
    > > that there is trouble in your area. We will attempt to correct the

    issue."
    > > Why is that so hard for Sprint to say? Instead, they just lied

    repeatedly.
    > > I caught them, and I'm telling people, at least until I get the final

    bill
    > > and verify that they're not lying to me yet again.
    > >
    > > >Regardless, they credited your account so their
    > > > responsibility is over.
    > > >
    > > > Stop the whining.

    > >
    > > Ok, so it's ok to post "I luv Sprint" posts, but not OK to share bad
    > > experiences, in hopes that others will take note.

    >
    > No. No it's Not. NOT when you go on endlessly with the WAAAAAAA
    > WAAAAAAAAAA WAAAAAAAAA
    >
    > Post it ONCE , and then shut up.


    If you would pay attention, you'd notice that I'm NOT posting the same thing
    over and over. This was an update of what Sprint's official response was.





  9. #39
    Justin
    Guest

    Re: Sprint's official BBB response. What a sick f'ing joke.


    "TxsgrnTx" <[email protected]> wrote in message
    news:[email protected]...
    > >"Thomas T. Veldhouse"

    >
    > >
    > >If he couldn't use his service, then I can see letting him out of his
    > >contract. However, he WAS using his service and getting overages beyond

    his
    > >plan. That sounds like Sprint works just fine for him. If it doesn't

    work
    > >where he wants it to work, it doesn't show by his usage. I am sure that

    is
    > >a valid reason not to offer an easy out on his ETF. If he had called up

    and
    > >said service wasn't working for him and he wanted out, and his usage had
    > >been considerably reduced because of this ... then yes, it would be a

    more
    > >compelling argument.

    >
    > This is exactly the reason - I haven't seen my answer show up yet but this

    is
    > what I have explained to him. This is also why he couldn't get a

    supervisor to
    > help him - after that many *2 calls and the fact that he had service and

    he did
    > use it - explaining this to him became a waste of time.


    You wrongly assume that this was explained to me. Simply stating over and
    over that "You ARE receiving service in Little Elm" is not explaining
    anything when the phones don't work.

    I suppose that Sprint could paint the entire US green and advertise a
    national plan. The only catch is, you have to find a spot that's not dead.





  10. #40
    Justin
    Guest

    Re: Sprint's official BBB response. What a sick f'ing joke.


    "TxsgrnTx" <[email protected]> wrote in message
    news:[email protected]...
    > >But it was dead and they flatly refused to acknowledge any problem in
    > >that area. And that, too, is not right.

    >
    > Whether Sprint acknowledged a problem or not - the reason you were not

    allowed
    > to terminate your service without ETF is that you used the service and you

    used
    > it a lot. Had you not used the service or had only 10 minute of calls in

    a
    > billing period - you could have expected to be let out of your contract

    with no
    > ETF.
    >
    > I knew there was something missing and this is what it was - I understand

    now
    > and have explained it. And that is it - I don't consider you to be the

    type of
    > person Phillippe is but there is no reason to respond again on this.


    And there's no reason to accept that as a reason to not let someone out of a
    service contract when you're not providing service in an advertised area.





  11. #41
    Justin
    Guest

    Re: Sprint's official BBB response. What a sick f'ing joke.


    "Thomas T. Veldhouse" <[email protected]> wrote in message
    news:[email protected]...
    >
    > "Michael Arends" <[email protected]> wrote in message
    > news:[email protected]...
    > > Justin wrote:
    > > >

    > <snip>
    > > If I go into a restaurant and pay for chicken, and get canned Spam

    > instead,
    > > > I should be allowed to leave the restaurant without penalty.

    Instead,
    > the
    > > > restaurant claims to be giving me chicken, when they're obviously not.

    > When
    > > > they finally tell me for the last time that "Yes, you are getting

    > chicken."
    > > > I then get up to leave the restaurant, and they charge me $150 for

    > leaving
    > > > without eating the Spam.
    > > >
    > > > The only explanation is that it's Chicken Spam, or BAD SERVICE.

    > >
    > > To continue in that Vein, you'd then have to parade out front exclaiming
    > > loudly
    > > liar liar liar.. and then piss in your oatmeal.

    >
    >
    > Keep in mind that Justin paid for 400 chickens and he actually went back

    for
    > seconds and in the process was complaining it was actually spam. If he
    > didn't like the chicken, he should not have been eating it.
    >
    > Tom Veldhouse



    Keep in mind that Sprint told me that I would have actual chickens, not
    chicken spam.





  12. #42
    TxsgrnTx
    Guest

    Re: Sprint's official BBB response. What a sick f'ing joke.

    >Justin" [email protected]

    >" you
    >> used minutes, Sir, therefore no credit is due - we will have to charge you

    >ET
    >> fee if you cancel because the records show you used minutes"

    >
    >I never was told this. Not once.


    Justin, there is no way I can believe you were not told this when you called to
    cancel your service. If you really called 100+ times at least one and more
    like 98 CSR would have told you this. The same for Supervisors - they check
    usage - you used service. And Cancellation department would have explained
    this to you in detail. It is simple you used service.





  13. #43
    TxsgrnTx
    Guest

    Re: Sprint's official BBB response. What a sick f'ing joke.

    >"You ARE receiving service in Little Elm" is not explaining
    >anything when the phones don't work.


    Your phones did work - you used the service period.



  14. #44
    TxsgrnTx
    Guest

    Re: Sprint's official BBB response. What a sick f'ing joke.

    >You wrongly assume that this was explained to me

    It has been explained to you now so move on.



  15. #45
    Justin
    Guest

    Re: Sprint's official BBB response. What a sick f'ing joke.


    "Ryan Woods" <[email protected]> wrote in message
    news:[email protected]...
    > Hey Verizon has service in Little Elm.. I even know were the closest
    > towers are.. one is on hwy 423 about midway between 710 and 380.. thats
    > the closest. other one is in Linclon Park on 380.. but from the loks of
    > it, your in a VERY rural area, and proably just not a lot of subscriber
    > growth potential in that area to warrant putting up new towers for any
    > service... There is a small analog service area between Lewis Dr. and
    > Main St. And a couple small coverage holes, were we have listed as
    > Anticipated coverage area between Lobo Ln. & Harkwickle Ln.


    I had Verizon for 24 hours. No better signal than Sprint. I could dial a
    number and hit send and the phone would return to the main screen after
    never ringing. I tried calling my wife's phone all the way back to the
    Sprint Store. Her phone never rang.

    Their tower is right behind the 7-11. But, I tried their service and
    returned it the next day, for a refund. AT&T does work, however.

    Little Elm is growing. There are 10 new subdivisions going up to the north
    of me on 423 and about 30 subdivisions going up between my house and Frisco.
    In fact, the new Albertsons they are building across from the 7-11 will
    probably have a Sprint Store in it.


    > "Justin" <[email protected]> wrote in article
    > <[email protected]>:
    > > August 27, 2003
    > >
    > >
    > >
    > > Justin Green
    > >
    > > **** Tailburton Court
    > >
    > > Little Elm, TX 75068-5840
    > >
    > >
    > > Re: Sprint PCS Account 012113****
    > >
    > > Sprint PCS Case *****
    > >
    > > BBB Referral Name-Mr. Justin William Green
    > >
    > >
    > >
    > > Dear Mr. Green:
    > >
    > >
    > >
    > > <Sprint Reponse> Thank you for taking the time to speak with me

    regarding
    > > your inquiries dated August 16, 2003, filed with the Better Business

    Bureau
    > > and August 20, 2003, to our executive offices. It was my pleasure to
    > > address your dropped calls, activation fee, early termination fee, and
    > > customer service concerns. Please accept my apology for any

    inconvenience
    > > you may have experienced while attempting to resolve these

    matters.</Sprint
    > > Response>
    > >
    > > So far so good. I'm a little tired of hollow apologies, however.
    > >
    > >
    > >
    > > <Sprint Response>In your inquiries, you stated that your service has
    > > deteriorated at your home over the last three months and you are
    > > experiencing an increased number of dropped calls. You explained that

    your
    > > phones were replaced with a different model handset and that you later
    > > purchased two new phones at one of our retail stores. You also

    explained
    > > that you were advised that if the new phones did not work, you could

    cancel
    > > your service and the early termination fee would be waived. You stated

    that
    > > you continued to receive dropped calls and requested your service

    canceled.
    > > You were advised that your early termination fee would not be waived and
    > > that your account would be charged activation fees for your two new
    > > phones.</Sprint Response>
    > >
    > >
    > > Good writing skill! Summarize the issues. Very nice.
    > >
    > >
    > >
    > > <Sprint Response>I regret that coverage issues led to your decision to
    > > cancel your account. Sprint PCS has made a serious commitment to

    provide
    > > our customers with the clarity and reliability they expect from a

    wireless
    > > service. To exemplify this commitment, we have completed network
    > > enhancements in your area.</Sprint Response>
    > >
    > > Bull crap. Yet another lie. My friend still doesn't get service on his
    > > Sprint phone when he comes over. This is absolutely SHAMELESS.
    > >
    > >
    > >
    > > <Sprint Response>As a result, our customers should experience more

    reliable
    > > service, quicker connections, and clearer calls. Please be assured that

    our
    > > expansion does not end here; we will continue to enhance our network in

    your
    > > area, as well as in other areas throughout the nation.</Sprint Response>
    > >
    > > Again, BULL CRAP. Did I mention my friend is with Sprint and his LG

    5350
    > > STILL won't pick up a signal in my area?
    > >
    > >
    > >
    > > <Sprint Response>Justin Green
    > > August 27, 2003
    > >
    > > Page 2
    > >
    > > Although you encountered a periodic inconvenience due to factors that

    are
    > > inherent to any wireless communication network, including natural or
    > > man-made obstructions and coverage holes, the overall quality of our

    service
    > > is comparable, if not superior, to other wireless communication service
    > > providers.</Sprint Response>
    > >
    > > "Periodic?" Oh my God. Periodic? My phone was basically USELESS in

    the
    > > area where I lived, although it's ON the stupid green maps! More

    SHAMELESS
    > > twisting by Sprint.
    > >
    > > "the overall quality of our service is comparable, if not superior, to

    other
    > > wireless communication service providers.."
    > >
    > > Is this why AT&T works and YOUR system doesn't? Stop the lies! Stop the
    > > madness! You're only fooling yourself!!!!
    > >
    > >
    > >
    > > <Sprint Response>As we discussed, because of your continuing coverage
    > > issues, I have agreed to waive your early termination fee, and I applied
    > > credits totaling $81.40 to your account for the two activation fees,
    > > associated taxes, regulatory fees, and surcharges. This credit will be
    > > reflected on your September 14, 2003, invoice.</Sprint Response>
    > >
    > > We'll see. I certainly hope so.
    > >
    > >
    > >
    > > <Sprint Response>We appreciate your taking the time to provide us with

    the
    > > details of your experience. Sprint PCS is continually seeking ways to
    > > improve the quality of service provided to our customers. Please be

    assured
    > > that we value your feedback and will utilize your input to improve our
    > > training processes.</Sprint Response>
    > >
    > > Are you training the towers to provide service in Little Elm?
    > >
    > > <Sprint Response>If I may be of further assistance with these matters,

    you
    > > can reach me by calling the Executive Services Department toll-free at
    > > 1-866-519-XXXX. I am available Monday through Friday from 8 a.m. to 5

    p.m.,
    > > Central Time.</Sprint Response>
    > >
    > >
    > > If my bill's correct, I won't need to talk to you lying morons EVER

    again.
    > >
    > >
    > >
    > > <Sprint Response>Sincerely,
    > >
    > >
    > >
    > >
    > > Dre Henry
    > >
    > > Executive Analyst
    > >
    > >
    > >
    > > c: Better Business Bureau, Kansas City, MO</Sprint Response>
    > >
    > >

    >
    > [posted via phonescoop.com - free web access to the alt.cellular groups]






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