Results 31 to 45 of 175
- 08-29-2003, 01:42 PM #31Thomas T. VeldhouseGuest
Re: Sprint's official BBB response. What a sick f'ing joke.
"Michael Arends" <[email protected]> wrote in message
news:[email protected]...
> Justin wrote:
> >
<snip>
> If I go into a restaurant and pay for chicken, and get canned Spam
instead,
> > I should be allowed to leave the restaurant without penalty. Instead,
the
> > restaurant claims to be giving me chicken, when they're obviously not.
When
> > they finally tell me for the last time that "Yes, you are getting
chicken."
> > I then get up to leave the restaurant, and they charge me $150 for
leaving
> > without eating the Spam.
> >
> > The only explanation is that it's Chicken Spam, or BAD SERVICE.
>
> To continue in that Vein, you'd then have to parade out front exclaiming
> loudly
> liar liar liar.. and then piss in your oatmeal.
Keep in mind that Justin paid for 400 chickens and he actually went back for
seconds and in the process was complaining it was actually spam. If he
didn't like the chicken, he should not have been eating it.
Tom Veldhouse
› See More: Sprint's official BBB response. What a sick f'ing joke.
- 08-29-2003, 01:43 PM #32Thomas T. VeldhouseGuest
Re: Sprint's official BBB response. What a sick f'ing joke.
"Steven J Sobol" <[email protected]> wrote in message
news:[email protected]...
> Thomas T. Veldhouse <[email protected]> wrote:
>
> > If he couldn't use his service, then I can see letting him out of his
> > contract. However, he WAS using his service and getting overages beyond
> > his plan.
>
> I must have missed where he said that. He said the service was fine for
> about 5 or 6 months and then it degraded to the point where he could no
> longer use it.
I didn't see the actual post (I plonked him, so I can't give you the message
ID), but I saw his response embedded in another post about the minutes he
used and was billed for.
Tom Veldhouse
- 08-29-2003, 01:48 PM #33Thomas T. VeldhouseGuest
Re: Sprint's official BBB response. What a sick f'ing joke.
"Steven J Sobol" <[email protected]> wrote in message
news:[email protected]...
> Thomas T. Veldhouse <[email protected]> wrote:
>
> > If he couldn't use his service, then I can see letting him out of his
> > contract. However, he WAS using his service and getting overages beyond
> > his plan.
>
> I must have missed where he said that. He said the service was fine for
> about 5 or 6 months and then it degraded to the point where he could no
> longer use it.
>
> --
Here you go .. the best I can do without resorting to Google.
>I do know I went over the
>minutes last month and had a total bill of around $142 for two phones. I
>think we share 400 minutes between the two phones.
Tom Veldhouse
- 08-29-2003, 01:52 PM #34Ryan WoodsGuest
Re: Sprint's official BBB response. What a sick f'ing joke.
Oh ok, I didnt know.. I was just checkin it out in our GIS tool.
Steven J Sobol <[email protected]> wrote in article
<[email protected]>:
> Ryan Woods <[email protected]> wrote:
> > Hey Verizon has service in Little Elm.. I even know were the closest
> > towers are.. one is on hwy 423 about midway between 710 and 380.. thats
>
> Justin tried Verizon and had problems with them, returned the phone
> and cancelled within the two-week grace period, and apparently is now
> happy with AT&T.
>
> --
> JustThe.net Internet & Multimedia Services
> 22674 Motnocab Road * Apple Valley, CA 92307-1950
> Steve Sobol, Proprietor
> 888.480.4NET (4638) * 248.724.4NET * [email protected]
[posted via phonescoop.com - free web access to the alt.cellular groups]
- 08-29-2003, 02:02 PM #35TxsgrnTxGuest
Re: Sprint's official BBB response. What a sick f'ing joke.
>"Thomas T. Veldhouse"
>
>If he couldn't use his service, then I can see letting him out of his
>contract. However, he WAS using his service and getting overages beyond his
>plan. That sounds like Sprint works just fine for him. If it doesn't work
>where he wants it to work, it doesn't show by his usage. I am sure that is
>a valid reason not to offer an easy out on his ETF. If he had called up and
>said service wasn't working for him and he wanted out, and his usage had
>been considerably reduced because of this ... then yes, it would be a more
>compelling argument.
This is exactly the reason - I haven't seen my answer show up yet but this is
what I have explained to him. This is also why he couldn't get a supervisor to
help him - after that many *2 calls and the fact that he had service and he did
use it - explaining this to him became a waste of time.
- 08-29-2003, 02:03 PM #36JustinGuest
Re: Sprint's official BBB response. What a sick f'ing joke.
"TxsgrnTx" <[email protected]> wrote in message
news:[email protected]...
> >I do know I went over the
> >minutes last month and had a total bill of around $142 for two phones. I
> >think we share 400 minutes between the two phones.
>
> This is the reason you have had so many problems breaking your contract.
It is
> unfortunate you cannot use your phone at your home, but you had service,
you
> used minutes, you even went over. (which you paid for) I am not saying
that you
> had no reason to complain, you do - you couldn't use your phone at home
but you
> did have service and you used that service.
>
> > do know that in the
> >past three weeks, 90% of my calls were to *2. I think there were 107
total
> >calls on my phone alone for that billing cycle.
>
> *2 does not count against your minutes - if you did call this many times
(and I
> am not disputing that you did) you got the same answer from CSR as
above -" you
> used minutes, Sir, therefore no credit is due - we will have to charge you
ET
> fee if you cancel because the records show you used minutes"
I never was told this. Not once. I WAS told, on several occasions, that
"Mr. Green, you ARE receiving service in Little Elm, TX."
>I am not saying
> these are direct quotes I am just trying to explain what has happened.
With
> that many calls to *2 when you did have service and used that service -
> regardless of where you where when you used that service, the complaints
are
> not considered legitimate - in other words you have been given the same
> explanation many times, it isn't going to change regardless if you call
1000
> times. Again, I am not saying you do not have legimate reason to feel
you
> were not treated fairly, etc. but again what happened to you is because
you
> did use Sprint service.
I'm also aware of the fact that *2 shouldn't go against your minutes. Do
you think I would have signed up with Sprint in the first place had I known
I would have had to drive five miles to complete a call at night? Honestly.
> >There were a couple that were 20 minutes. My wife typically makes
> >more of the 20 minute phone calls, so her average is probably higher.
> Again this is why you have had the problem cancelling your service without
ETF
> - - I do not know why you have no service at your home and and I was not
in the
> Technical division of Sprint - so I am not even attempting to address this
part
> of your problem or whether it could be phone or some unknown reason, I
am
> just explaining why you had the problems cancelling etc.. - I am not
putting
> you down or trying to justify Sprint - Sprint did not not meet your
> expectations - but in Sprints definition of service - you did use it.
Sprint's definition of service says that they provide service in the green
areas on the map. That's what they ORALLY told me when I signed up. Did
the radio shack guy screw up? Nope. At the time, the service was available
in Little Elm. Now it is not. Yet on the maps, and in the stores, you are
still told that service is available. Either they're providing false
information knowingly, or they are not as dilligently monitoring the
performance of their assets. Due to the continual denial of a problem, I
would guess that they just neglected to maintain their towers.
When you're dropping 90% of your calls from an area inside the green map
large enough to toss a small European country through, something is wrong
that needs correcting. Sorry, but at the very least, they should provide
reasonable coverage where they say they do to the best of their ability. A
78 square mile area is a little more than a dead spot. And it wasn't always
dead. But it was dead and they flatly refused to acknowledge any problem in
that area. And that, too, is not right.
- 08-29-2003, 02:13 PM #37TxsgrnTxGuest
Re: Sprint's official BBB response. What a sick f'ing joke.
>But it was dead and they flatly refused to acknowledge any problem in
>that area. And that, too, is not right.
Whether Sprint acknowledged a problem or not - the reason you were not allowed
to terminate your service without ETF is that you used the service and you used
it a lot. Had you not used the service or had only 10 minute of calls in a
billing period - you could have expected to be let out of your contract with no
ETF.
I knew there was something missing and this is what it was - I understand now
and have explained it. And that is it - I don't consider you to be the type of
person Phillippe is but there is no reason to respond again on this.
- 08-29-2003, 02:15 PM #38JustinGuest
Re: Sprint's official BBB response. What a sick f'ing joke.
"Michael Arends" <[email protected]> wrote in message
news:[email protected]...
> Justin wrote:
> >
> > <[email protected]> wrote in message
> > news:BB74EB50.2778%[email protected]...
> > > Sounds like sprint did everything they could to accommodate you. Do
you
> > > really think it's worth it to them to adjust their towers to cover
just
> > your
> > > house OR to build a new site? Get real.
> >
> > I expect them to provide service as advertised. Not lies. Is there
REALLY
> > something wrong with expecting to get what you pay for? AT&T has
coverage
> > in this area. I just wanted to point out that once, more Sprint LIES to
> > people.
> >
> > > Every wireless service has dead spots. Every carrier will adjust
their
> > > towers from time to time to try to eliminate the dead spots AND to
> > increase
> > > capacity.
> >
> > >Maybe they shifted the tower to eliminate one dead spot but caused
> > > another (your house.)
> >
> > You need to take a reading comprehension course. The dead spot is not
just
> > IN my house. It's not even just AROUND my house. It has a about a five
> > mile radius.
> > In either case, a little honesty goes a long way. "Mr. Green, we're
aware
> > that there is trouble in your area. We will attempt to correct the
issue."
> > Why is that so hard for Sprint to say? Instead, they just lied
repeatedly.
> > I caught them, and I'm telling people, at least until I get the final
bill
> > and verify that they're not lying to me yet again.
> >
> > >Regardless, they credited your account so their
> > > responsibility is over.
> > >
> > > Stop the whining.
> >
> > Ok, so it's ok to post "I luv Sprint" posts, but not OK to share bad
> > experiences, in hopes that others will take note.
>
> No. No it's Not. NOT when you go on endlessly with the WAAAAAAA
> WAAAAAAAAAA WAAAAAAAAA
>
> Post it ONCE , and then shut up.
If you would pay attention, you'd notice that I'm NOT posting the same thing
over and over. This was an update of what Sprint's official response was.
- 08-29-2003, 02:17 PM #39JustinGuest
Re: Sprint's official BBB response. What a sick f'ing joke.
"TxsgrnTx" <[email protected]> wrote in message
news:[email protected]...
> >"Thomas T. Veldhouse"
>
> >
> >If he couldn't use his service, then I can see letting him out of his
> >contract. However, he WAS using his service and getting overages beyond
his
> >plan. That sounds like Sprint works just fine for him. If it doesn't
work
> >where he wants it to work, it doesn't show by his usage. I am sure that
is
> >a valid reason not to offer an easy out on his ETF. If he had called up
and
> >said service wasn't working for him and he wanted out, and his usage had
> >been considerably reduced because of this ... then yes, it would be a
more
> >compelling argument.
>
> This is exactly the reason - I haven't seen my answer show up yet but this
is
> what I have explained to him. This is also why he couldn't get a
supervisor to
> help him - after that many *2 calls and the fact that he had service and
he did
> use it - explaining this to him became a waste of time.
You wrongly assume that this was explained to me. Simply stating over and
over that "You ARE receiving service in Little Elm" is not explaining
anything when the phones don't work.
I suppose that Sprint could paint the entire US green and advertise a
national plan. The only catch is, you have to find a spot that's not dead.
- 08-29-2003, 02:19 PM #40JustinGuest
Re: Sprint's official BBB response. What a sick f'ing joke.
"TxsgrnTx" <[email protected]> wrote in message
news:[email protected]...
> >But it was dead and they flatly refused to acknowledge any problem in
> >that area. And that, too, is not right.
>
> Whether Sprint acknowledged a problem or not - the reason you were not
allowed
> to terminate your service without ETF is that you used the service and you
used
> it a lot. Had you not used the service or had only 10 minute of calls in
a
> billing period - you could have expected to be let out of your contract
with no
> ETF.
>
> I knew there was something missing and this is what it was - I understand
now
> and have explained it. And that is it - I don't consider you to be the
type of
> person Phillippe is but there is no reason to respond again on this.
And there's no reason to accept that as a reason to not let someone out of a
service contract when you're not providing service in an advertised area.
- 08-29-2003, 02:20 PM #41JustinGuest
Re: Sprint's official BBB response. What a sick f'ing joke.
"Thomas T. Veldhouse" <[email protected]> wrote in message
news:[email protected]...
>
> "Michael Arends" <[email protected]> wrote in message
> news:[email protected]...
> > Justin wrote:
> > >
> <snip>
> > If I go into a restaurant and pay for chicken, and get canned Spam
> instead,
> > > I should be allowed to leave the restaurant without penalty.
Instead,
> the
> > > restaurant claims to be giving me chicken, when they're obviously not.
> When
> > > they finally tell me for the last time that "Yes, you are getting
> chicken."
> > > I then get up to leave the restaurant, and they charge me $150 for
> leaving
> > > without eating the Spam.
> > >
> > > The only explanation is that it's Chicken Spam, or BAD SERVICE.
> >
> > To continue in that Vein, you'd then have to parade out front exclaiming
> > loudly
> > liar liar liar.. and then piss in your oatmeal.
>
>
> Keep in mind that Justin paid for 400 chickens and he actually went back
for
> seconds and in the process was complaining it was actually spam. If he
> didn't like the chicken, he should not have been eating it.
>
> Tom Veldhouse
Keep in mind that Sprint told me that I would have actual chickens, not
chicken spam.
- 08-29-2003, 02:21 PM #42TxsgrnTxGuest
Re: Sprint's official BBB response. What a sick f'ing joke.
>Justin" [email protected]
>" you
>> used minutes, Sir, therefore no credit is due - we will have to charge you
>ET
>> fee if you cancel because the records show you used minutes"
>
>I never was told this. Not once.
Justin, there is no way I can believe you were not told this when you called to
cancel your service. If you really called 100+ times at least one and more
like 98 CSR would have told you this. The same for Supervisors - they check
usage - you used service. And Cancellation department would have explained
this to you in detail. It is simple you used service.
- 08-29-2003, 02:23 PM #43TxsgrnTxGuest
Re: Sprint's official BBB response. What a sick f'ing joke.
>"You ARE receiving service in Little Elm" is not explaining
>anything when the phones don't work.
Your phones did work - you used the service period.
- 08-29-2003, 02:24 PM #44TxsgrnTxGuest
Re: Sprint's official BBB response. What a sick f'ing joke.
>You wrongly assume that this was explained to me
It has been explained to you now so move on.
- 08-29-2003, 02:25 PM #45JustinGuest
Re: Sprint's official BBB response. What a sick f'ing joke.
"Ryan Woods" <[email protected]> wrote in message
news:[email protected]...
> Hey Verizon has service in Little Elm.. I even know were the closest
> towers are.. one is on hwy 423 about midway between 710 and 380.. thats
> the closest. other one is in Linclon Park on 380.. but from the loks of
> it, your in a VERY rural area, and proably just not a lot of subscriber
> growth potential in that area to warrant putting up new towers for any
> service... There is a small analog service area between Lewis Dr. and
> Main St. And a couple small coverage holes, were we have listed as
> Anticipated coverage area between Lobo Ln. & Harkwickle Ln.
I had Verizon for 24 hours. No better signal than Sprint. I could dial a
number and hit send and the phone would return to the main screen after
never ringing. I tried calling my wife's phone all the way back to the
Sprint Store. Her phone never rang.
Their tower is right behind the 7-11. But, I tried their service and
returned it the next day, for a refund. AT&T does work, however.
Little Elm is growing. There are 10 new subdivisions going up to the north
of me on 423 and about 30 subdivisions going up between my house and Frisco.
In fact, the new Albertsons they are building across from the 7-11 will
probably have a Sprint Store in it.
> "Justin" <[email protected]> wrote in article
> <[email protected]>:
> > August 27, 2003
> >
> >
> >
> > Justin Green
> >
> > **** Tailburton Court
> >
> > Little Elm, TX 75068-5840
> >
> >
> > Re: Sprint PCS Account 012113****
> >
> > Sprint PCS Case *****
> >
> > BBB Referral Name-Mr. Justin William Green
> >
> >
> >
> > Dear Mr. Green:
> >
> >
> >
> > <Sprint Reponse> Thank you for taking the time to speak with me
regarding
> > your inquiries dated August 16, 2003, filed with the Better Business
Bureau
> > and August 20, 2003, to our executive offices. It was my pleasure to
> > address your dropped calls, activation fee, early termination fee, and
> > customer service concerns. Please accept my apology for any
inconvenience
> > you may have experienced while attempting to resolve these
matters.</Sprint
> > Response>
> >
> > So far so good. I'm a little tired of hollow apologies, however.
> >
> >
> >
> > <Sprint Response>In your inquiries, you stated that your service has
> > deteriorated at your home over the last three months and you are
> > experiencing an increased number of dropped calls. You explained that
your
> > phones were replaced with a different model handset and that you later
> > purchased two new phones at one of our retail stores. You also
explained
> > that you were advised that if the new phones did not work, you could
cancel
> > your service and the early termination fee would be waived. You stated
that
> > you continued to receive dropped calls and requested your service
canceled.
> > You were advised that your early termination fee would not be waived and
> > that your account would be charged activation fees for your two new
> > phones.</Sprint Response>
> >
> >
> > Good writing skill! Summarize the issues. Very nice.
> >
> >
> >
> > <Sprint Response>I regret that coverage issues led to your decision to
> > cancel your account. Sprint PCS has made a serious commitment to
provide
> > our customers with the clarity and reliability they expect from a
wireless
> > service. To exemplify this commitment, we have completed network
> > enhancements in your area.</Sprint Response>
> >
> > Bull crap. Yet another lie. My friend still doesn't get service on his
> > Sprint phone when he comes over. This is absolutely SHAMELESS.
> >
> >
> >
> > <Sprint Response>As a result, our customers should experience more
reliable
> > service, quicker connections, and clearer calls. Please be assured that
our
> > expansion does not end here; we will continue to enhance our network in
your
> > area, as well as in other areas throughout the nation.</Sprint Response>
> >
> > Again, BULL CRAP. Did I mention my friend is with Sprint and his LG
5350
> > STILL won't pick up a signal in my area?
> >
> >
> >
> > <Sprint Response>Justin Green
> > August 27, 2003
> >
> > Page 2
> >
> > Although you encountered a periodic inconvenience due to factors that
are
> > inherent to any wireless communication network, including natural or
> > man-made obstructions and coverage holes, the overall quality of our
service
> > is comparable, if not superior, to other wireless communication service
> > providers.</Sprint Response>
> >
> > "Periodic?" Oh my God. Periodic? My phone was basically USELESS in
the
> > area where I lived, although it's ON the stupid green maps! More
SHAMELESS
> > twisting by Sprint.
> >
> > "the overall quality of our service is comparable, if not superior, to
other
> > wireless communication service providers.."
> >
> > Is this why AT&T works and YOUR system doesn't? Stop the lies! Stop the
> > madness! You're only fooling yourself!!!!
> >
> >
> >
> > <Sprint Response>As we discussed, because of your continuing coverage
> > issues, I have agreed to waive your early termination fee, and I applied
> > credits totaling $81.40 to your account for the two activation fees,
> > associated taxes, regulatory fees, and surcharges. This credit will be
> > reflected on your September 14, 2003, invoice.</Sprint Response>
> >
> > We'll see. I certainly hope so.
> >
> >
> >
> > <Sprint Response>We appreciate your taking the time to provide us with
the
> > details of your experience. Sprint PCS is continually seeking ways to
> > improve the quality of service provided to our customers. Please be
assured
> > that we value your feedback and will utilize your input to improve our
> > training processes.</Sprint Response>
> >
> > Are you training the towers to provide service in Little Elm?
> >
> > <Sprint Response>If I may be of further assistance with these matters,
you
> > can reach me by calling the Executive Services Department toll-free at
> > 1-866-519-XXXX. I am available Monday through Friday from 8 a.m. to 5
p.m.,
> > Central Time.</Sprint Response>
> >
> >
> > If my bill's correct, I won't need to talk to you lying morons EVER
again.
> >
> >
> >
> > <Sprint Response>Sincerely,
> >
> >
> >
> >
> > Dre Henry
> >
> > Executive Analyst
> >
> >
> >
> > c: Better Business Bureau, Kansas City, MO</Sprint Response>
> >
> >
>
> [posted via phonescoop.com - free web access to the alt.cellular groups]
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