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  1. #1
    Justin
    Guest
    August 27, 2003



    Justin Green

    **** Tailburton Court

    Little Elm, TX 75068-5840


    Re: Sprint PCS Account 012113****

    Sprint PCS Case *****

    BBB Referral Name-Mr. Justin William Green



    Dear Mr. Green:



    <Sprint Reponse> Thank you for taking the time to speak with me regarding
    your inquiries dated August 16, 2003, filed with the Better Business Bureau
    and August 20, 2003, to our executive offices. It was my pleasure to
    address your dropped calls, activation fee, early termination fee, and
    customer service concerns. Please accept my apology for any inconvenience
    you may have experienced while attempting to resolve these matters.</Sprint
    Response>

    So far so good. I'm a little tired of hollow apologies, however.



    <Sprint Response>In your inquiries, you stated that your service has
    deteriorated at your home over the last three months and you are
    experiencing an increased number of dropped calls. You explained that your
    phones were replaced with a different model handset and that you later
    purchased two new phones at one of our retail stores. You also explained
    that you were advised that if the new phones did not work, you could cancel
    your service and the early termination fee would be waived. You stated that
    you continued to receive dropped calls and requested your service canceled.
    You were advised that your early termination fee would not be waived and
    that your account would be charged activation fees for your two new
    phones.</Sprint Response>


    Good writing skill! Summarize the issues. Very nice.



    <Sprint Response>I regret that coverage issues led to your decision to
    cancel your account. Sprint PCS has made a serious commitment to provide
    our customers with the clarity and reliability they expect from a wireless
    service. To exemplify this commitment, we have completed network
    enhancements in your area.</Sprint Response>

    Bull crap. Yet another lie. My friend still doesn't get service on his
    Sprint phone when he comes over. This is absolutely SHAMELESS.



    <Sprint Response>As a result, our customers should experience more reliable
    service, quicker connections, and clearer calls. Please be assured that our
    expansion does not end here; we will continue to enhance our network in your
    area, as well as in other areas throughout the nation.</Sprint Response>

    Again, BULL CRAP. Did I mention my friend is with Sprint and his LG 5350
    STILL won't pick up a signal in my area?



    <Sprint Response>Justin Green
    August 27, 2003

    Page 2

    Although you encountered a periodic inconvenience due to factors that are
    inherent to any wireless communication network, including natural or
    man-made obstructions and coverage holes, the overall quality of our service
    is comparable, if not superior, to other wireless communication service
    providers.</Sprint Response>

    "Periodic?" Oh my God. Periodic? My phone was basically USELESS in the
    area where I lived, although it's ON the stupid green maps! More SHAMELESS
    twisting by Sprint.

    "the overall quality of our service is comparable, if not superior, to other
    wireless communication service providers.."

    Is this why AT&T works and YOUR system doesn't? Stop the lies! Stop the
    madness! You're only fooling yourself!!!!



    <Sprint Response>As we discussed, because of your continuing coverage
    issues, I have agreed to waive your early termination fee, and I applied
    credits totaling $81.40 to your account for the two activation fees,
    associated taxes, regulatory fees, and surcharges. This credit will be
    reflected on your September 14, 2003, invoice.</Sprint Response>

    We'll see. I certainly hope so.



    <Sprint Response>We appreciate your taking the time to provide us with the
    details of your experience. Sprint PCS is continually seeking ways to
    improve the quality of service provided to our customers. Please be assured
    that we value your feedback and will utilize your input to improve our
    training processes.</Sprint Response>

    Are you training the towers to provide service in Little Elm?

    <Sprint Response>If I may be of further assistance with these matters, you
    can reach me by calling the Executive Services Department toll-free at
    1-866-519-XXXX. I am available Monday through Friday from 8 a.m. to 5 p.m.,
    Central Time.</Sprint Response>


    If my bill's correct, I won't need to talk to you lying morons EVER again.



    <Sprint Response>Sincerely,




    Dre Henry

    Executive Analyst



    c: Better Business Bureau, Kansas City, MO</Sprint Response>





    See More: Sprint's official BBB response. What a sick f'ing joke.




  2. #2

    Re: Sprint's official BBB response. What a sick f'ing joke.

    Sounds like sprint did everything they could to accommodate you. Do you
    really think it's worth it to them to adjust their towers to cover just your
    house OR to build a new site? Get real.

    Every wireless service has dead spots. Every carrier will adjust their
    towers from time to time to try to eliminate the dead spots AND to increase
    capacity. Maybe they shifted the tower to eliminate one dead spot but caused
    another (your house.) Regardless, they credited your account so their
    responsibility is over.

    Stop the whining.



    On 8/29/03 10:32 AM, in article
    [email protected], "Justin"
    <[email protected]> wrote:

    > August 27, 2003
    >
    >
    >
    > Justin Green
    >
    > **** Tailburton Court
    >
    > Little Elm, TX 75068-5840
    >
    >
    > Re: Sprint PCS Account 012113****
    >
    > Sprint PCS Case *****
    >
    > BBB Referral Name-Mr. Justin William Green
    >
    >
    >
    > Dear Mr. Green:
    >
    >
    >
    > <Sprint Reponse> Thank you for taking the time to speak with me regarding
    > your inquiries dated August 16, 2003, filed with the Better Business Bureau
    > and August 20, 2003, to our executive offices. It was my pleasure to
    > address your dropped calls, activation fee, early termination fee, and
    > customer service concerns. Please accept my apology for any inconvenience
    > you may have experienced while attempting to resolve these matters.</Sprint
    > Response>
    >
    > So far so good. I'm a little tired of hollow apologies, however.
    >
    >
    >
    > <Sprint Response>In your inquiries, you stated that your service has
    > deteriorated at your home over the last three months and you are
    > experiencing an increased number of dropped calls. You explained that your
    > phones were replaced with a different model handset and that you later
    > purchased two new phones at one of our retail stores. You also explained
    > that you were advised that if the new phones did not work, you could cancel
    > your service and the early termination fee would be waived. You stated that
    > you continued to receive dropped calls and requested your service canceled.
    > You were advised that your early termination fee would not be waived and
    > that your account would be charged activation fees for your two new
    > phones.</Sprint Response>
    >
    >
    > Good writing skill! Summarize the issues. Very nice.
    >
    >
    >
    > <Sprint Response>I regret that coverage issues led to your decision to
    > cancel your account. Sprint PCS has made a serious commitment to provide
    > our customers with the clarity and reliability they expect from a wireless
    > service. To exemplify this commitment, we have completed network
    > enhancements in your area.</Sprint Response>
    >
    > Bull crap. Yet another lie. My friend still doesn't get service on his
    > Sprint phone when he comes over. This is absolutely SHAMELESS.
    >
    >
    >
    > <Sprint Response>As a result, our customers should experience more reliable
    > service, quicker connections, and clearer calls. Please be assured that our
    > expansion does not end here; we will continue to enhance our network in your
    > area, as well as in other areas throughout the nation.</Sprint Response>
    >
    > Again, BULL CRAP. Did I mention my friend is with Sprint and his LG 5350
    > STILL won't pick up a signal in my area?
    >
    >
    >
    > <Sprint Response>Justin Green
    > August 27, 2003
    >
    > Page 2
    >
    > Although you encountered a periodic inconvenience due to factors that are
    > inherent to any wireless communication network, including natural or
    > man-made obstructions and coverage holes, the overall quality of our service
    > is comparable, if not superior, to other wireless communication service
    > providers.</Sprint Response>
    >
    > "Periodic?" Oh my God. Periodic? My phone was basically USELESS in the
    > area where I lived, although it's ON the stupid green maps! More SHAMELESS
    > twisting by Sprint.
    >
    > "the overall quality of our service is comparable, if not superior, to other
    > wireless communication service providers.."
    >
    > Is this why AT&T works and YOUR system doesn't? Stop the lies! Stop the
    > madness! You're only fooling yourself!!!!
    >
    >
    >
    > <Sprint Response>As we discussed, because of your continuing coverage
    > issues, I have agreed to waive your early termination fee, and I applied
    > credits totaling $81.40 to your account for the two activation fees,
    > associated taxes, regulatory fees, and surcharges. This credit will be
    > reflected on your September 14, 2003, invoice.</Sprint Response>
    >
    > We'll see. I certainly hope so.
    >
    >
    >
    > <Sprint Response>We appreciate your taking the time to provide us with the
    > details of your experience. Sprint PCS is continually seeking ways to
    > improve the quality of service provided to our customers. Please be assured
    > that we value your feedback and will utilize your input to improve our
    > training processes.</Sprint Response>
    >
    > Are you training the towers to provide service in Little Elm?
    >
    > <Sprint Response>If I may be of further assistance with these matters, you
    > can reach me by calling the Executive Services Department toll-free at
    > 1-866-519-XXXX. I am available Monday through Friday from 8 a.m. to 5 p.m.,
    > Central Time.</Sprint Response>
    >
    >
    > If my bill's correct, I won't need to talk to you lying morons EVER again.
    >
    >
    >
    > <Sprint Response>Sincerely,
    >
    >
    >
    >
    > Dre Henry
    >
    > Executive Analyst
    >
    >
    >
    > c: Better Business Bureau, Kansas City, MO</Sprint Response>
    >
    >





  3. #3
    Paul Kim
    Guest

    Re: Sprint's official BBB response. What a sick f'ing joke.

    You got what you wanted. What's the problem now?





  4. #4
    Justin
    Guest

    Re: Sprint's official BBB response. What a sick f'ing joke.


    <[email protected]> wrote in message
    news:BB74EB50.2778%[email protected]...
    > Sounds like sprint did everything they could to accommodate you. Do you
    > really think it's worth it to them to adjust their towers to cover just

    your
    > house OR to build a new site? Get real.


    I expect them to provide service as advertised. Not lies. Is there REALLY
    something wrong with expecting to get what you pay for? AT&T has coverage
    in this area. I just wanted to point out that once, more Sprint LIES to
    people.

    > Every wireless service has dead spots. Every carrier will adjust their
    > towers from time to time to try to eliminate the dead spots AND to

    increase
    > capacity.


    >Maybe they shifted the tower to eliminate one dead spot but caused
    > another (your house.)


    You need to take a reading comprehension course. The dead spot is not just
    IN my house. It's not even just AROUND my house. It has a about a five
    mile radius.
    In either case, a little honesty goes a long way. "Mr. Green, we're aware
    that there is trouble in your area. We will attempt to correct the issue."
    Why is that so hard for Sprint to say? Instead, they just lied repeatedly.
    I caught them, and I'm telling people, at least until I get the final bill
    and verify that they're not lying to me yet again.

    >Regardless, they credited your account so their
    > responsibility is over.
    >
    > Stop the whining.


    Ok, so it's ok to post "I luv Sprint" posts, but not OK to share bad
    experiences, in hopes that others will take note.





  5. #5
    Justin
    Guest

    Re: Sprint's official BBB response. What a sick f'ing joke.


    "Paul Kim" <[email protected]> wrote in message
    news:[email protected]...
    > You got what you wanted. What's the problem now?
    >


    Again, is it so hard to fess up to providing crappy service?





  6. #6
    David G. Imber
    Guest

    Re: Sprint's official BBB response. What a sick f'ing joke.

    On Fri, 29 Aug 2003 16:55:20 GMT, "Justin" <[email protected]> wrote:

    >
    >"Paul Kim" <[email protected]> wrote in message
    >news:[email protected]...
    >> You got what you wanted. What's the problem now?
    >>

    >
    >Again, is it so hard to fess up to providing crappy service?


    But they don't offer crappy service. Can't you see that? Their
    service isn't good for you, that's all. You've been advised and
    accommodated. If you go into the best restaurant in town and they don't
    have chicken on the menu, and you really, really, really want chicken, that
    doesn't make it a crappy restaurant. And they'd be under no obligation to
    wring their hands and weep and make a public "mea culpa" because they had
    "failed you".






  7. #7
    Thomas T. Veldhouse
    Guest

    Re: Sprint's official BBB response. What a sick f'ing joke.


    "Paul Kim" <[email protected]> wrote in message
    news:[email protected]...
    > You got what you wanted. What's the problem now?
    >
    >


    He seemed credible in the begininng, but now I have to wonder if we saw the
    whole truth and he simply got his way because of all the letter writing.

    Tom





  8. #8
    Lawrence Glasser
    Guest

    Re: Sprint's official BBB response. What a sick f'ing joke.

    "[email protected]" wrote:
    >
    > Sounds like sprint did everything they could to accommodate you. Do you
    > really think it's worth it to them to adjust their towers to cover just your
    > house OR to build a new site? Get real.
    >
    > Every wireless service has dead spots. Every carrier will adjust their
    > towers from time to time to try to eliminate the dead spots AND to increase
    > capacity. Maybe they shifted the tower to eliminate one dead spot but caused
    > another (your house.) Regardless, they credited your account so their
    > responsibility is over.
    >
    > Stop the whining.


    I happen to sit on a local neighborhood planning committee.

    Every application for a new building, or structure, comes through us.

    EVERY major carrier has submitted applications for future towers...
    From a carrier standpoint, we're completely impartial. From a location
    standpoint, however, we DO feel that some should be approved, while
    other declined.

    If it were up to the carriers, I'm sure they'd have towers all over
    the damn place, providing coverage for everyone.

    It's not.

    Larry



  9. #9
    Paul Kim
    Guest

    Re: Sprint's official BBB response. What a sick f'ing joke.


    "Justin" <[email protected]> wrote:
    >
    > "Paul Kim" <[email protected]> wrote in message
    > news:[email protected]...
    > > You got what you wanted. What's the problem now?
    > >

    >
    > Again, is it so hard to fess up to providing crappy service?
    >


    Classic child egocentrism. Since your experience was bad, so others must be
    bad too, right?





  10. #10
    Justin
    Guest

    Re: Sprint's official BBB response. What a sick f'ing joke.


    "David G. Imber" <[email protected]> wrote in message
    news:[email protected]...
    > On Fri, 29 Aug 2003 16:55:20 GMT, "Justin" <[email protected]> wrote:
    >
    > >
    > >"Paul Kim" <[email protected]> wrote in message
    > >news:[email protected]...
    > >> You got what you wanted. What's the problem now?
    > >>

    > >
    > >Again, is it so hard to fess up to providing crappy service?

    >
    > But they don't offer crappy service. Can't you see that? Their
    > service isn't good for you, that's all. You've been advised and
    > accommodated. If you go into the best restaurant in town and they don't
    > have chicken on the menu, and you really, really, really want chicken,

    that
    > doesn't make it a crappy restaurant. And they'd be under no obligation to
    > wring their hands and weep and make a public "mea culpa" because they had
    > "failed you".


    Bad analogy. Here's a better one:

    If I go into a restaurant and pay for chicken, and get canned Spam instead,
    I should be allowed to leave the restaurant without penalty. Instead, the
    restaurant claims to be giving me chicken, when they're obviously not. When
    they finally tell me for the last time that "Yes, you are getting chicken."
    I then get up to leave the restaurant, and they charge me $150 for leaving
    without eating the Spam.

    The only explanation is that it's Chicken Spam, or BAD SERVICE.

    I could care less if Sprint gets on the nightly news and proclaims to the
    world, "We failed miserably in our attempt to provide Justin with service."

    Just the truth. Which I NEVER received. I'm posting the lies here for
    others to see.

    Quit apologizing for a bunch of liars.





  11. #11
    Justin
    Guest

    Re: Sprint's official BBB response. What a sick f'ing joke.


    "Paul Kim" <[email protected]> wrote in message
    news:[email protected]...
    >
    > "Justin" <[email protected]> wrote:
    > >
    > > "Paul Kim" <[email protected]> wrote in message
    > > news:[email protected]...
    > > > You got what you wanted. What's the problem now?
    > > >

    > >
    > > Again, is it so hard to fess up to providing crappy service?
    > >

    >
    > Classic child egocentrism. Since your experience was bad, so others must

    be
    > bad too, right?


    Not at all. I'm just a little curious as to why my posts are always
    followed by people who continually make excuses for bad behavior.





  12. #12
    Justin
    Guest

    Re: Sprint's official BBB response. What a sick f'ing joke.


    "Thomas T. Veldhouse" <[email protected]> wrote in message
    news:[email protected]...
    >
    > "Paul Kim" <[email protected]> wrote in message
    > news:[email protected]...
    > > You got what you wanted. What's the problem now?
    > >
    > >

    >
    > He seemed credible in the begininng, but now I have to wonder if we saw

    the
    > whole truth and he simply got his way because of all the letter writing.
    >
    > Tom


    Got a question for me? Ask me. It's all the truth.





  13. #13
    Paul Kim
    Guest

    Re: Sprint's official BBB response. What a sick f'ing joke.


    "Lawrence Glasser" <[email protected]> wrote:
    > "[email protected]" wrote:
    > I happen to sit on a local neighborhood planning committee.
    >
    > Every application for a new building, or structure, comes through us.
    >
    > EVERY major carrier has submitted applications for future towers...
    > From a carrier standpoint, we're completely impartial. From a location
    > standpoint, however, we DO feel that some should be approved, while
    > other declined.
    >
    > If it were up to the carriers, I'm sure they'd have towers all over
    > the damn place, providing coverage for everyone.


    Not true. They have to weigh in the pros and cons, after all, it takes a
    relatively large sum of money to actually contract engineers to build the
    tower and set up the equipment...they're not going to do that in the middle
    of nowhere, where one or two farmers live, and no one else travels by. From
    a corporate standpoint (to make money), that's just not wise.





  14. #14
    Lawrence Glasser
    Guest

    Re: Sprint's official BBB response. What a sick f'ing joke.

    Paul Kim wrote:
    >
    > "Lawrence Glasser" <[email protected]> wrote:
    > > "[email protected]" wrote:
    > > I happen to sit on a local neighborhood planning committee.
    > >
    > > Every application for a new building, or structure, comes through us.
    > >
    > > EVERY major carrier has submitted applications for future towers...
    > > From a carrier standpoint, we're completely impartial. From a location
    > > standpoint, however, we DO feel that some should be approved, while
    > > other declined.
    > >
    > > If it were up to the carriers, I'm sure they'd have towers all over
    > > the damn place, providing coverage for everyone.

    >
    > Not true. They have to weigh in the pros and cons, after all, it takes a
    > relatively large sum of money to actually contract engineers to build the
    > tower and set up the equipment...they're not going to do that in the middle
    > of nowhere, where one or two farmers live, and no one else travels by. From
    > a corporate standpoint (to make money), that's just not wise.


    The point I was making was if Sprint (or another carrier) had complete
    control over their coverage, they'd take it.

    Sometimes it's just out of their hands.

    Larry



  15. #15
    letsgoflyers81
    Guest

    Re: Sprint's official BBB response. What a sick f'ing joke.


    The problem I see isn't that there was poor or no service in the area.
    Every carrier will have areas that for one reason or another will not
    provide good service to. If you sign a contract to get service and you
    go past the deadline of when you can cancel the contract, and then the
    service deteriorates beyond use, you shouldn't be forced to pay for a
    service you can't use or pay to get out of a contract that Sprint broke
    by not providing the service they agreed to. Then he had to go through
    all the BS about switching phones when that wouldn't fix the problem,
    getting charged activation fees, the phones getting shut off right
    away, etc. It's not that the service went bad that I have a problem
    with, it's Sprint's actions after it happened. They should have
    admitted that for whatever reason, something happened and Justin's area
    won't get service. They should have let him cancel. Instead they give
    him the run around and charge him over $80 on top of the ETF. That
    should never have happened. It's not like he never got good reception
    and he knew what he was getting into and could have cancelled right
    away. It was too late for the trial period. Any company where
    employees have any communication with each other about an issue and
    have any ethics at all should have let him go without penalty once they
    realized his problem couldn't be fixed and that it wasn't his fault.
    The only reason Justin got his money back was because he complained to
    the BBB and Attorney General. He should have never had to go to those
    lengths. If persistent "whining" is what it takes to get a company to
    do the decent thing, then whine away.

    --
    Posted at SprintUsers.com - Your place for everything Sprint PCS
    Free wireless access @ www.SprintUsers.com/wap




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