FAQ on retention Deals from SprintPCS

"PHil_Real" <[email protected]> wrote in message
news[email protected]...
> In article <[email protected]>,
> [email protected] (VZW Guy) wrote:
>
> > The plans are not a secret, they just arent offered to the general
> > public or advertised as such. They are RETENTION plans, which are
used
> > to RETAIN *LOYAL* CUSTOMERS!
>
>
> Of course they are secret. They are not to be found anywhere on any
> SprintPCS web site. If I am wrong, post the URL, otherwise you are
wrong.

Am I imagining this, or has Phillippe created a new ID once again?

Bob

---

› See More: FAQ on retention Deals from SprintPCS

How refreshing! An intelligent, well thought out, post in an otherwise
group full of argumentative, hostile, childish responses.
This used to be a great group of people who were willing to help others,
without flameing them, but alas!
Even my idol, Bob Smith, has sunk to the level of the bad guys, I was
indeed shocked to see him do this, he has always been a rock in the
midst of any storm now a part of the storm. Just the 2 cents from an old
dog in the cell phone game that has seen it all.
I am aware, opinions are like a holes, everyone has one.
Chuck

Nomen Nescio <[email protected]> wrote in article
<[email protected]>:
> >To be quite blunt about it, if you're a customer on
> >one of our Account Spending Limit arrangements, you need us almost as
> >much as we need you.
>
> I disagree with you, Rob.
>
> There is a reason that people who have just gone through bankruptcy get all those new credit
> card offers. The dirty little secret that everyone knows but ain't saying is that low/no/bad
> credit folks are some of the most profitable clientele in the U.S.
>
> These people general pay singificantly higher fees, mortgage, car, and consumer credit interest
> rates. Of course the risk is higher, however, the increased fees and interests *almost always*
> (there are exceptions to everything) more than substantially offsets the losses and provide
> companies with simple incredible profits magins.
>
> There is a reason that there are some 100,000 pawn shops in this country, and a rapidly growing
> number of check cashing and "payday advance" companies are popping up all across the country.
> These folks with hideous credit are one of the greatest financial resources on the planet.
>
> It's also not a mystery why one of the richest men in America is the founder of nothing less
> than ....... 99 Cent Stores of America.
>
> Now, do they really need you more than you need them? Maybe, but I don't think so. The folks
> on ASL's use the same green currency as the guy with a 750 FICO score, and they probably aren't
> getting deep, deep discounted sweetheart retention deals. They are paying the full plan rates,
> and if they go over their allotted minutes on the small plans ... well, cha-ching. And, mark my
> words, more and more carriers are going to be going after this segment of the market and
> competition will make things a little more attractive for this people. They already sell
> prepaid cellphones in 7-11 where I live. When revenue stagnates in the next 5-10 years from
> cellphone saturation, this is going to be the last market from which to cultivate new,
> profitable, and financially exploitable subscribers. They'll get the crappier plans, they won't
> get humungous discounts on the latest and greatest phone (more profit for the carrier), some
> won't pay and will leave an unpaid balance, but when the bottom line hits, these folks are going
> to be paying more per minute than any other type of customer and could be a key component to the
> financial health of the companies they use.
>
> Now, do you really want to spit in their eye? Do you really want to tell THEM how lucky THEY
> are to have YOU? You sure you don't want to offer a hearty "Thanks for choosing us, please
> stay!"?
>
> I know I would.
>
> Sprint makes a good chunk of change off of these folks now, and Sprint's risk is very limited in
> the process (hence the ASL). They don't get the good deals, they don't get the heavily
> subsidized phones, heck, they don't get much of anything but a bucket of minutes and a bill to
> pay every month. And, they can go elsewhere - but I predict they will have even more options in
> a few years. And, i'm sure they will consider how they are treated now in making that decision.
>
> Don't overestimate your importance to the credit trolls. These folks may very well be the ones
> taking up the revenue slack when you have to hand out the whole goodie bag to the Escalade
> drivers to retain them. They won't depend on you forever, but you'll miss them when they take
> those paycheck-to-paycheck $20 bills to another carrier. And those wrinkled and dirty $20 bills
> that they carry are worth the exact same amount as the neatly-pressed $20 bills that the plastic
> surgeon carries.
>
> Something to think about.
>

[posted via phonescoop.com]

So if someone has bad credit to sign up with SPCS all thats needed is a
deposit of 125?
Do you have to sign a year or 2 year contract?
Is there any price break on the phones, or is purchase price only?

[posted via phonescoop.com]

In article <[email protected]>, [email protected] says...
> So if someone has bad credit to sign up with SPCS all thats needed is a
> deposit of 125? =20

Well, there's another one that could be $250 deposit. Otherwise,=20
though, that deposit is it.

> Do you have to sign a year or 2 year contract?

Nope. You can accept the $10/month extra charge and go month-to-month

> Is there any price break on the phones, or is purchase price only?

If you're a new customer, you're a new customer. You're eligible for=20
anything available to new customers.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

> > So if someone has bad credit to sign up with SPCS all thats needed is a
> > deposit of 125? =20
>
> Well, there's another one that could be $250 deposit. Otherwise,=20
> though, that deposit is it.


I not sure I understand you mean there is one option of a $125 deposit,
or $250 deposit.
What is the difference

[posted via phonescoop.com]

In article <[email protected]>, [email protected] says...
> > > So if someone has bad credit to sign up with SPCS all thats needed is=
a
> > > deposit of 125? =3D20
> >=20
> > Well, there's another one that could be $250 deposit. Otherwise,=3D20
> > though, that deposit is it.
>=20
>=20
> I not sure I understand you mean there is one option of a $125 deposit,
> or $250 deposit.
> What is the difference
>=20
> [posted via phonescoop.com]
>=20

To put it bluntly, the difference is in how bad yur credit is. $125 for=20
low/no credit, and mildly bad. If it's REALLY bad, the you get assigned=20
the $250.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

In article <[email protected]>, cellular-
[email protected] says...
> > To put it bluntly, the difference is in how bad yur credit is. $125
> > for low/no credit, and mildly bad. If it's REALLY bad, the you get
> > assigned
> > the $250.
>=20
> Which isn't really that much compared to the other carriers who charge mo=
re
> than $250 and up to $1000.

True.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

>Well the reason I joined Sprint 4 years ago was that Pacbell Wireless
>(Cingulair now) wanted $1,000 from me, and Sprint only wanted $125.
>After my year was up with no late payments my Spending limit went up and
>I get treated as a person with great credit instead of one with no credit.

And because of this, you will probably remain a loyal Sprint customer, right?

This is a perfect example of what I mean. Not all people with no credit, bad credit, or what
have you are bad people. **** happens, the economy tanks ... but most people are decent. When
you treat customers decently when they are down, customers have a tendancy to treat you well
when things improve.

I cut up most of my credit cards and stopped doing business with many of them. But the one I
keep and use to this day is the card that was offered to me when I had no credit. I had to
secure the credit card with a savings account, and pay on time ... but they did not charge me
annual or monthly fees for this "priviledge". After two years they switched it to completely
unsecured, and over the years raised my credit limit every 6 months WITHOUT charging me
predatory interest rates. It was always a fair interest rate.

Now, I am eligible for every form of Gold And Planitum card on the market. They flood me with
offers in the mail every week. They go in the trash. Instead, I make most of my daily, and even
major purchases on the old card (of which they get 2% of each transaction), pay off about 1/2 of
the balance each month (because I want to always carry balance so that they will make some
interest income off of it), and I generally ingore the credit card companies who sent me
unreasonable "offers" or flat out rejections many years ago. I am probably in the top 10% of
their most profitable customers now, but had they treated me like the others, requesting 25%
interest rates and monthly "participation fees" on secured cards, they would not have my
business today.

And so they make a generous amount of money from me.

I think there are more customers like me than people think.

I hope Sprint continues to aggressively target this market, because honestly, everyone with
"good credit" in this country that wants a cellphone ... has one today. If not two. Regular
folks who got laid off, have no credit, excercised their bankruptcy rights, or did whatever no-
no that Cingular, etc won't consider ... will in all likelihood become coveted customers
eventually.

Will there be some bad eggs? Well, sure. There always are. But the risk is very, very limited
with a deposit and an ASL.

There is nothing wrong with requiring a reasonable, modest, deposit. There is nothing wrong with
capping the amount that can be charged per month.

But treat these people like valuable members of the Sprint family, show them that you appreciate
their business, and chances are very good that the relationship will be very profitable and
mutually beneficial. As the personal economy and job market remains extremely soft, cultivating
relationships with those hard hit now may be the most loyal customers you have 5 years from now
when things start to pick up again, and when the others are spending $500 million per month
scrambling to reduce churn and attract those very same customers that they shunned just years
before. Be fair to people. Be good to people. Don't burn bridges and assume that you can make
up the profit with the next guy that walks through the door. I don't think they emphasize this
enough in Business schools across the country. Situations change, and people have long memories.

Sprint is in the right path in this regard, IMHO. It is one business decision that I think will
really pay off for Srint in the long run.

"Nomen Nescio" <[email protected]> wrote in message
news:[email protected]...
> >Well the reason I joined Sprint 4 years ago was that Pacbell Wireless
> >(Cingulair now) wanted $1,000 from me, and Sprint only wanted $125.
> >After my year was up with no late payments my Spending limit went up and
> >I get treated as a person with great credit instead of one with no
credit.
>
> And because of this, you will probably remain a loyal Sprint customer,
right?
>
> This is a perfect example of what I mean. Not all people with no credit,
bad credit, or what
> have you are bad people. **** happens, the economy tanks ... but most
people are decent. When
> you treat customers decently when they are down, customers have a tendancy
to treat you well
> when things improve.
>
> I cut up most of my credit cards and stopped doing business with many of
them. But the one I
> keep and use to this day is the card that was offered to me when I had no
credit. I had to
> secure the credit card with a savings account, and pay on time ... but
they did not charge me
> annual or monthly fees for this "priviledge". After two years they
switched it to completely
> unsecured, and over the years raised my credit limit every 6 months
WITHOUT charging me
> predatory interest rates. It was always a fair interest rate.
>
> Now, I am eligible for every form of Gold And Planitum card on the market.
They flood me with
> offers in the mail every week. They go in the trash. Instead, I make most
of my daily, and even
> major purchases on the old card (of which they get 2% of each
transaction), pay off about 1/2 of
> the balance each month (because I want to always carry balance so that
they will make some
> interest income off of it)

Wow, you are very gracious. Credit cards can also make money by charging
the store owners fees for accepting that type card. I wouldn't feel bad if
I paid off my card every month, because you're still generating fees for
them.

On the other hand, a mortgage broker told me that credit scores can be
higher if you actually have a 35% - 50% balance on your card, as opposed to
no balance at all. So there could be some benefit to carrying a balance not
over 50%.

Nomen Nescio <[email protected]> wrote in article
<[email protected]>:
>
> Sprint is in the right path in this regard, IMHO. It is one business decision that I think will
> really pay off for Srint in the long run.
>

Just curious, Nomen. Did you see my previous reply? I don't think
we're all that far off.

--
-+-
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them




[posted via phonescoop.com]

In article <[email protected]>,=20
[email protected] says...
> And because of this, you will probably remain a loyal Sprint customer, ri=
ght?
>=20
> This is a perfect example of what I mean. Not all people with no credit,=
bad credit, or what=20
> have you are bad people. **** happens, the economy tanks ... but most pe=
ople are decent. When=20
> you treat customers decently when they are down, customers have a tendanc=
y to treat you well=20
> when things improve.
>=20

The more I re-read your post, the more I felt the need to point that I=20
never said, and never meant to imply, that such people are bad people. =20
Heck, I'm one of 'em. E-credit class, $125 deposit, $125 ASL, and all=20
that.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

I paid that 125 too.. after 6 years. When do I get it back..
"DItalianSalami" <[email protected]> wrote in message
news:[email protected]...
> Rod wrote:
>
> >>To put it bluntly, the difference is in how bad yur credit is. $125
> >>for low/no credit, and mildly bad. If it's REALLY bad, the you get
> >>assigned
> >>the $250.
> >
> >
> > Which isn't really that much compared to the other carriers who charge
more
> > than $250 and up to $1000.
> >
> >
>
> Well the reason I joined Sprint 4 years ago was that Pacbell Wireless
> (Cingulair now) wanted $1,000 from me, and Sprint only wanted $125.
> After my year was up with no late payments my Spending limit went up and
> I get treated as a person with great credit instead of one with no credit.
>
> --
> -DItalianSalami
> -Remove Spamsux from Email to Respond
>




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They arent secret, they just arent offered to new customers, so hence
the reason they arent on the website.

--
Statements made by me are of my opinion and knowledge, and do not
express those by Verizon Wireless(R).
Any information I give is subject to change without notice, and may not
be completely accurate.


PHil_Real <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> [email protected] (VZW Guy) wrote:
>
> > The plans are not a secret, they just arent offered to the general
> > public or advertised as such. They are RETENTION plans, which are used
> > to RETAIN *LOYAL* CUSTOMERS!
>
>
> Of course they are secret. They are not to be found anywhere on any
> SprintPCS web site. If I am wrong, post the URL, otherwise you are wrong.

[posted via phonescoop.com]

Uh, that's a pretty lame reason. The website is not just for new customers,
it also exists to serve current customers.

--
John Richards


VZW Guy wrote:
> They arent secret, they just arent offered to new customers, so hence
> the reason they arent on the website.
>
> --
> Statements made by me are of my opinion and knowledge, and do not
> express those by Verizon Wireless(R).
> Any information I give is subject to change without notice, and may not
> be completely accurate.
>
>
> PHil_Real <[email protected]> wrote in article
> <[email protected]>:
>> In article <[email protected]>,
>> [email protected] (VZW Guy) wrote:
>>
>>> The plans are not a secret, they just arent offered to the general
>>> public or advertised as such. They are RETENTION plans, which are used
>>> to RETAIN *LOYAL* CUSTOMERS!
>>
>>
>> Of course they are secret. They are not to be found anywhere on any
>> SprintPCS web site. If I am wrong, post the URL, otherwise you are wrong.
>
> [posted via phonescoop.com]

And as I have stated before, they are offered only to those customers
that are thinking of canceling.. The primary purpose of Retention plans
was for customer who had fulfilled thier contract, and had saw a better
offer with a competitor than what they currently had. And in a last
ditch effort to keep the customer from cancelling they made these plans
to basically "Match" or be "Better" than wut was being offered else
were. It is a way to REWARD customers who have fullfilled their end of
the obligation. Not to bring in new customers, or to just give a
customer still under contract a better deal than what they signed up
for.. the Retention offerings are being misused. And I wouldnt blame
Sprint one bit if they got rid of them, or raised the price on them..
Honestly I think they should make a new 2 yr contract mandatory with a
retention plan, or even a 3 yr contract.

--
Statements made by me are of my opinion and knowledge, and do not
express those by Verizon Wireless(R).
Any information I give is subject to change without notice, and may not
be completely accurate.


"John Richards" <[email protected]> wrote in article
<[email protected]>:
> Uh, that's a pretty lame reason. The website is not just for new customers,
> it also exists to serve current customers.
>
> --
> John Richards
>
>
> VZW Guy wrote:
> > They arent secret, they just arent offered to new customers, so hence
> > the reason they arent on the website.
> >
> > --
> > Statements made by me are of my opinion and knowledge, and do not
> > express those by Verizon Wireless(R).
> > Any information I give is subject to change without notice, and may not
> > be completely accurate.
> >
> >
> > PHil_Real <[email protected]> wrote in article
> > <[email protected]>:
> >> In article <[email protected]>,
> >> [email protected] (VZW Guy) wrote:
> >>
> >>> The plans are not a secret, they just arent offered to the general
> >>> public or advertised as such. They are RETENTION plans, which are used
> >>> to RETAIN *LOYAL* CUSTOMERS!
> >>
> >>
> >> Of course they are secret. They are not to be found anywhere on any
> >> SprintPCS web site. If I am wrong, post the URL, otherwise you are wrong.
> >
> > [posted via phonescoop.com]
>
>

[posted via phonescoop.com]