Sprint's Customer Service

In article <[email protected]>, [email protected]=20
says...
> Not only has Jd power and consumer reports rank at the bottom, the very
> bottom, the cs stinks. Not only do you have to pay a fee every time you
> call, but you are treated like you are a moron and are talking to a
> montonic person... great customer service huh?
>=20

Pay a fee every time you call? When was the last time you called SPCS=20
CS?

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

---

› See More: Sprint's Customer Service

>Pay a fee every time you call? When was the last time you called SPCS=20
>CS

Rob, they won't listen - they have to be able to complain even if it is about
something that hasn't happened. If they couldn't gripe about Sprint what would
they gripe about. Notice if one of us points out a truth - they ignore it -
they don't want to hear anything except negative things, if there isn't
something negative they will make it up.

In article <[email protected]>,
[email protected] (Whoishere9160779) wrote:

> >Pay a fee every time you call? When was the last time you called SPCS=20
> >CS
>
> Rob, they won't listen - they have to be able to complain even if it is about
> something that hasn't happened. If they couldn't gripe about Sprint what
> would
> they gripe about. Notice if one of us points out a truth - they ignore it -
> they don't want to hear anything except negative things, if there isn't
> something negative they will make it up.


This is why Sp[rint Customer Service is so absymal.
The Sprint employees here exhibit the same defects.

The customer is the enemy.

The customer is always wrong.

Maybe this individual was incorrectly billed for some other reason.
Certainly there have been enough reports of BILLING GRIEF.

But, no, for a Sprint apologist; THE CUSTOMER IS ALWAYS WRONG.
The CUSTOMER IS A REVENUE STREAM, customer service costs too much if
you have to follow up concerns, get them off the phone in 5 minutes and
change.

>Maybe this individual was incorrectly billed for some other reason.
>Certainly there have been enough reports of BILLING GRIEF.

That individual didn't give any details, that individual didn't give anything -
one post and he/she is gone. Go back and read the post of that person -
doesn't sound very intelligent or even logical does it Phil. This individidual
said everytime they call, every time they have dropped call they are charged
$6.75 etc.. The OP wasn't the customer - he/she was complaining for someone
else.

MAYBE works both ways - MAYBE this person has no problem. MAYBE this person
just wants to join in with with those of you who constantly want to say that
anyone who is not complaining is wrong or a liar, who can never admit that
MAYBE the customer can be wrong, maybe just once.

NO ONE on this newsgroup has said that Sprint doesn't have problems - NO ONE.
But some of you say that there aren't any customers who are pleased. If
someone says they are pleased you accuse he/she of being Sprint apologist and
liars.

It has been pointed out in several posts that no company is without fault. SO
MAYBE you can twist that into something other than what it means - but there is
NO MAYBE - you always do.

"Whoishere9160779" <[email protected]> wrote in message
news:[email protected]...
> >Pay a fee every time you call? When was the last time you called SPCS=20
> >CS
>
> Rob, they won't listen - they have to be able to complain even if it is
about
> something that hasn't happened. If they couldn't gripe about Sprint what
would
> they gripe about. Notice if one of us points out a truth - they ignore
it -
> they don't want to hear anything except negative things, if there isn't
> something negative they will make it up.


And then there's YOUR dumb ass who calls someone a liar when you weren't
there.

In alt.cellular m rae <[email protected]> wrote:
> Not only has Jd power and consumer reports rank at the bottom, the very
> bottom, the cs stinks. Not only do you have to pay a fee every time you
> call

Wrong. That policy was only in place for customers with bad credit and
getting rid of the policy was one of the first things the new CEO did.

--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]

In alt.cellular m rae <[email protected]> wrote:
> I dont work for sprint nor do i have sprint. I had my fiance change from
> sprint because everytime something was wrong with his phone he called in
> and was charged like $6.75.

The old CS charge was $3.00... You're certainly allowed to feel that SPCS
sucks, but please at least get your facts straight.

--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]

"Steven J Sobol" <[email protected]> wrote in message
news:[email protected]...
> In alt.cellular m rae <[email protected]> wrote:
> > Not only has Jd power and consumer reports rank at the bottom, the very
> > bottom, the cs stinks. Not only do you have to pay a fee every time you
> > call
>
> Wrong. That policy was only in place for customers with bad credit and
> getting rid of the policy was one of the first things the new CEO did.

And furthermore, it did not apply to "every" call.


---
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In article <[email protected]>,=20
[email protected] says...
> This is why Sp[rint Customer Service is so absymal.
> The Sprint employees here exhibit the same defects.
>=20
> The customer is the enemy.
>=20
> The customer is always wrong.
>=20

As usual with you and your gang, Philly, what you say and what's=20
actually happened never intersect.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

"O/Siris" <robjvargas@sprîntpcs.com> wrote in message
news:[email protected]...
In article <[email protected]>,
[email protected] says...
> This is why Sp[rint Customer Service is so absymal.
> The Sprint employees here exhibit the same defects.
>
> The customer is the enemy.
>
> The customer is always wrong.
>

As usual with you and your gang, Philly, what you say and what's
actually happened never intersect.

--
-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.


How the **** would you know what has actually happened? Another example of
a Sprint dumbass assuming to know something.

In article <[email protected]>,
"Carl." <[email protected]> wrote:

> "Steven J Sobol" <[email protected]> wrote in message
> news:[email protected]...
> > In alt.cellular m rae <[email protected]> wrote:
> > > Not only has Jd power and consumer reports rank at the bottom, the very
> > > bottom, the cs stinks. Not only do you have to pay a fee every time you
> > > call
> >
> > Wrong. That policy was only in place for customers with bad credit and
> > getting rid of the policy was one of the first things the new CEO did.
>
> And furthermore, it did not apply to "every" call.

Except the policy was changed long before the latest JD Power study
which rated SprinbtPCS customer service LAST.

The SprintPCS apologists are in DENIAL.

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
In article <[email protected]>, [email protected]
says...
> Not only has Jd power and consumer reports rank at the bottom, the very
> bottom, the cs stinks. Not only do you have to pay a fee every time you
> call, but you are treated like you are a moron and are talking to a
> montonic person... great customer service huh?
>

Pay a fee every time you call? When was the last time you called SPCS
CS?

--
-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.


Why did you broadcast this? You'll risk the rest of the forums seeing what
a dumbass you are.

>How the **** would you know what has actually happened? Another example of
>a Sprint dumbass assuming to know something.

works both ways - how do you know what happened? And if I am dumbass - then
you are too -you are assuming you know something just you accuse me

"Whoishere9160779" <[email protected]> wrote in message
news:[email protected]...
> >How the **** would you know what has actually happened? Another example
of
> >a Sprint dumbass assuming to know something.
>
> works both ways - how do you know what happened? And if I am dumbass -
then
> you are too -you are assuming you know something just you accuse me

No, you're the one who said Sprint didn't lie to me. I can go back and
quote you if you want me to. But that shouldn't be necessary. You're a bog
boy and you don't need me to post what you already said, right?

>No, you're the one who said Sprint didn't lie to me. I can go back and
>quote you if you want me to

Find it -