Question for Big Poppa

"Big Poppa" <[email protected]> wrote in message
news:[email protected]...
> Phill this is an honest question so please answer with an honest answer
> and not with a Sprint bashing answer..
>
>
> If you are happy with your Sprint Phone and the Sprint Network, and you
> rarely if ever have a need to call customer service.. Then why all the
> customer service bashing?? Why are you so concerned with it when you
> never have a need to call them in the first place?? Why not just leave
> it be??


If you don't like reading Phill's posts, why not go get a news reader with a
filter and kill file him?


> Imo the only thing about customer service that is Sprint's fault in
> general is this..
>
> The employees are overworked and underpaid, This leads to an unhappy
> employee, hence unsatisfactory work. plain and simple.. The only way to
> fix the problem is to make the employees happy to come to work everyday.
> I have found this out to be greatly true while working for Verizon.. All
> my coworkers are happy.. We are paid well, and that makes us happy, and
> we pass that good fortune on to our customers. I make at least 4-5
> dollars more working for VZW than I did working at Sprint.. and I for
> one am a lot happier. I am actually glad Sprint terminated my employment
> with them, cuz if they didnt I would still be underpaid and unhappy.

Sprint can't afford to pay CS any more if they're losing money. One wonders
if Sprint cares about CS at all, with them ranking last.

---

› See More: Question for Big Poppa

If phonescoop had a killfilter I would use it on quite a few people..
but they don't.. phonescoop is the only way for me to access the group
while i'm at work in between calls.

If Sprint put more money into paying their employees a decnt wage,
customer service would probably improve. and hopefully the improvment
would mean less loss of money from people canceling..

Sprint made bad marketing decisions when it came to the clear pay
services anyways. The majorty of the people coming on to clear pay
expect to have their hands held like children.. None of them have ever
heard of self-service. They have to have someone else do it for them.
They don't bother researching the service or contracts they are getting
into because Sprint is the only company that will allow them to join in
without paysing HUGE deposits.. The year Sprint PCS LOST more customers
than they gained, was primarily becuz of all the clear-pay accounts
Sprint canceled and wrote off due to non payments.

"Justin" <[email protected]> wrote in article
<[email protected]>:
>
> "Big Poppa" <[email protected]> wrote in message
> news:[email protected]...
> > Phill this is an honest question so please answer with an honest answer
> > and not with a Sprint bashing answer..
> >
> >
> > If you are happy with your Sprint Phone and the Sprint Network, and you
> > rarely if ever have a need to call customer service.. Then why all the
> > customer service bashing?? Why are you so concerned with it when you
> > never have a need to call them in the first place?? Why not just leave
> > it be??
>
>
> If you don't like reading Phill's posts, why not go get a news reader with a
> filter and kill file him?
>
>
> > Imo the only thing about customer service that is Sprint's fault in
> > general is this..
> >
> > The employees are overworked and underpaid, This leads to an unhappy
> > employee, hence unsatisfactory work. plain and simple.. The only way to
> > fix the problem is to make the employees happy to come to work everyday.
> > I have found this out to be greatly true while working for Verizon.. All
> > my coworkers are happy.. We are paid well, and that makes us happy, and
> > we pass that good fortune on to our customers. I make at least 4-5
> > dollars more working for VZW than I did working at Sprint.. and I for
> > one am a lot happier. I am actually glad Sprint terminated my employment
> > with them, cuz if they didnt I would still be underpaid and unhappy.
>
> Sprint can't afford to pay CS any more if they're losing money. One wonders
> if Sprint cares about CS at all, with them ranking last.
>
>
>

[posted via phonescoop.com]

"Big Poppa" <[email protected]> wrote in message
news:[email protected]...
> If phonescoop had a killfilter I would use it on quite a few people..
> but they don't.. phonescoop is the only way for me to access the group
> while i'm at work in between calls.

Perhaps you should be helping customers instead of posting. Just a thought.


> If Sprint put more money into paying their employees a decnt wage,
> customer service would probably improve. and hopefully the improvment
> would mean less loss of money from people canceling..

True. But you know how corporations are. Besides, if the people are
underpaid, they can leave.

> Sprint made bad marketing decisions when it came to the clear pay
> services anyways. The majorty of the people coming on to clear pay
> expect to have their hands held like children.. None of them have ever
> heard of self-service. They have to have someone else do it for them.
> They don't bother researching the service or contracts they are getting
> into because Sprint is the only company that will allow them to join in
> without paysing HUGE deposits.. The year Sprint PCS LOST more customers
> than they gained, was primarily becuz of all the clear-pay accounts
> Sprint canceled and wrote off due to non payments.

The service contracts and terms of service are a ****ing joke. Not just for
Sprint. It basically attempts to trap a customer in a contract in which the
carrier agrees to do absolutely NOTHING. Not even provide service.

1. I am not customer service, I am a welcome call rep. some weeks I take
inbound, which is VERY slow, usually like 30 minutes inbetween calls.. I
gotta find SOMETHING to do. So I read the group.

2. Yes it is true they can leave, but MOST of the people Sprint hire, at
least at the call center I worked. Usually have no expereince in
anything to get a better paying job. (which is another reason customer
service sucks right now) Most of the time all they have is a high-school
diploma and no college.

3. I said nothing about the Terms of Service, I said Service and
Contracts.. Most people that only qualify for clear pay to not do
research into the company they are joining up which, and rarely do they
even read a contract before they sign it. The devil could make a killing
on new souls if he was a Sprint Rep.. Have people sing their souls over
to them without them even knowing. LOL people need to learn to READ, and
RESEARCH, and most of all ASK QUESTIONS! Don't expect for ANY company to
answer unasked questions. Take it upon yourself to ASK. Nothing is done
right unless you take it upon yourself to make sure.

"Justin" <[email protected]> wrote in article
<[email protected]>:
>
> "Big Poppa" <[email protected]> wrote in message
> news:[email protected]...
> > If phonescoop had a killfilter I would use it on quite a few people..
> > but they don't.. phonescoop is the only way for me to access the group
> > while i'm at work in between calls.
>
> Perhaps you should be helping customers instead of posting. Just a thought.
>
>
> > If Sprint put more money into paying their employees a decnt wage,
> > customer service would probably improve. and hopefully the improvment
> > would mean less loss of money from people canceling..
>
> True. But you know how corporations are. Besides, if the people are
> underpaid, they can leave.
>
> > Sprint made bad marketing decisions when it came to the clear pay
> > services anyways. The majorty of the people coming on to clear pay
> > expect to have their hands held like children.. None of them have ever
> > heard of self-service. They have to have someone else do it for them.
> > They don't bother researching the service or contracts they are getting
> > into because Sprint is the only company that will allow them to join in
> > without paysing HUGE deposits.. The year Sprint PCS LOST more customers
> > than they gained, was primarily becuz of all the clear-pay accounts
> > Sprint canceled and wrote off due to non payments.
>
> The service contracts and terms of service are a ****ing joke. Not just for
> Sprint. It basically attempts to trap a customer in a contract in which the
> carrier agrees to do absolutely NOTHING. Not even provide service.
>
>

[posted via phonescoop.com]

"Big Poppa" <[email protected]> wrote in message
news:[email protected]...
> 1. I am not customer service, I am a welcome call rep. some weeks I take
> inbound, which is VERY slow, usually like 30 minutes inbetween calls.. I
> gotta find SOMETHING to do. So I read the group.
>
> 2. Yes it is true they can leave, but MOST of the people Sprint hire, at
> least at the call center I worked. Usually have no expereince in
> anything to get a better paying job. (which is another reason customer
> service sucks right now) Most of the time all they have is a high-school
> diploma and no college.
>
> 3. I said nothing about the Terms of Service, I said Service and
> Contracts.. Most people that only qualify for clear pay to not do
> research into the company they are joining up which, and rarely do they
> even read a contract before they sign it. The devil could make a killing
> on new souls if he was a Sprint Rep.. Have people sing their souls over
> to them without them even knowing. LOL people need to learn to READ, and
> RESEARCH, and most of all ASK QUESTIONS! Don't expect for ANY company to
> answer unasked questions. Take it upon yourself to ASK. Nothing is done
> right unless you take it upon yourself to make sure.


A valid contract under the UCC requires consideration on both parties.
Wireless carriers contracts barely qualify.

Besides, the people in the stores lie out their ass when you ask them
questions, especially about coverage.

When it comes to coverage that is a touchy subject..all they can really
do is go by the map, unless they have been in the area that your asking
about... You could alos have them show you on the mapping system the
area your asking about to get a little more detailed info.

But that is what the 14 day policy is for, try it for 14 days, if the
coverage stinks, take it back.

"Justin" <[email protected]> wrote in article
<[email protected]>:
>
> "Big Poppa" <[email protected]> wrote in message
> news:[email protected]...
> > 1. I am not customer service, I am a welcome call rep. some weeks I take
> > inbound, which is VERY slow, usually like 30 minutes inbetween calls.. I
> > gotta find SOMETHING to do. So I read the group.
> >
> > 2. Yes it is true they can leave, but MOST of the people Sprint hire, at
> > least at the call center I worked. Usually have no expereince in
> > anything to get a better paying job. (which is another reason customer
> > service sucks right now) Most of the time all they have is a high-school
> > diploma and no college.
> >
> > 3. I said nothing about the Terms of Service, I said Service and
> > Contracts.. Most people that only qualify for clear pay to not do
> > research into the company they are joining up which, and rarely do they
> > even read a contract before they sign it. The devil could make a killing
> > on new souls if he was a Sprint Rep.. Have people sing their souls over
> > to them without them even knowing. LOL people need to learn to READ, and
> > RESEARCH, and most of all ASK QUESTIONS! Don't expect for ANY company to
> > answer unasked questions. Take it upon yourself to ASK. Nothing is done
> > right unless you take it upon yourself to make sure.
>
>
> A valid contract under the UCC requires consideration on both parties.
> Wireless carriers contracts barely qualify.
>
> Besides, the people in the stores lie out their ass when you ask them
> questions, especially about coverage.
>
>

[posted via phonescoop.com]

"Big Poppa" <[email protected]> wrote in message
news:[email protected]...
> When it comes to coverage that is a touchy subject..all they can really
> do is go by the map, unless they have been in the area that your asking
> about... You could alos have them show you on the mapping system the
> area your asking about to get a little more detailed info.
>
> But that is what the 14 day policy is for, try it for 14 days, if the
> coverage stinks, take it back.

What about 5 months down the road, when the carrier hasn't maintained the
network, and service becomes crappy?

>I make at least 4-5
>> > dollars more working for VZW than I did working at Sprint.

CSR II at Sprint make one dollar less than double the minimum wage - as
beginning salary - plus it is not hard to make a considerable amount more for
good scores on customer satisfaction and bonuses for upselling.

Are you saying you are getting more than that at Verizon for sale job?

>The year Sprint PCS LOST more customers
>than they gained, was primarily becuz of all the clear-pay accounts
>Sprint canceled and wrote off due to non payments.
>

You are exactly right on this - this was the year when Sprint cleaned house
so-to-speak on this type of account of the customers who abused the privilege
of having an account with a low deposit.

>MOST of the people Sprint hire, at
>> least at the call center I worked. Usually have no expereince in
>> anything to get a better paying job. (which is another reason customer
>> service sucks right now) Most of the time all they have is a high-school
>> diploma and no college.
>>

Not true for all call centers - with the economy and lack of jobs being what it
is now - call centers are attracting more mature people with college and
degrees.

>Are you saying you are getting more than that at Verizon for sale job?
>
>

Sorry should be same job.

Big Poppa <[email protected]> wrote:
> When it comes to coverage that is a touchy subject..all they can really
> do is go by the map,

Aye, and thar's the rub, laddie... Ever find a cellular carrier that has
truly accurate maps?

--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]

"Big Poppa" <[email protected]> wrote in message
news:[email protected]...
> thats when ya just escalate it so high you get a nosebleed. LOL or just
> cancel.


lol, that's what I did. To the attorney generals.

thats when ya just escalate it so high you get a nosebleed. LOL or just
cancel.

"Justin" <[email protected]> wrote in article
<[email protected]>:
>
> "Big Poppa" <[email protected]> wrote in message
> news:[email protected]...
> > When it comes to coverage that is a touchy subject..all they can really
> > do is go by the map, unless they have been in the area that your asking
> > about... You could alos have them show you on the mapping system the
> > area your asking about to get a little more detailed info.
> >
> > But that is what the 14 day policy is for, try it for 14 days, if the
> > coverage stinks, take it back.
>
> What about 5 months down the road, when the carrier hasn't maintained the
> network, and service becomes crappy?
>
>

[posted via phonescoop.com]

I Don't work in sales.. But when I started at Sprint in Customer Service
in a call center, I stated out making $8.90 and hour. in 3month they
converted the center to take buisiness calls, and gave us a prorated
raise, and I was raised to about $9.50.. Then My yealry raise came I got
a 10% raise to about $10.37..When I started at VZW I started off at
$11.53, and have been here since 06/30 and just got a compensation raise
and Am now making $12.50.. Not great pay, but good for what type of work
I do.. Sprint PCS should be paying thier employees at LEAST that if not
more, if employee moral is to increase.

[email protected] (Whoishere9160779) wrote in article
<[email protected]>:
> >I make at least 4-5
> >> > dollars more working for VZW than I did working at Sprint.
>
> CSR II at Sprint make one dollar less than double the minimum wage - as
> beginning salary - plus it is not hard to make a considerable amount more for
> good scores on customer satisfaction and bonuses for upselling.
>
> Are you saying you are getting more than that at Verizon for sale job?

[posted via phonescoop.com]