Sprint: A good story gone bad (long)

Hello,

I have been a regular poster in here for a number of months now...
having been a 2-year Sprint PCS customer. I was a pretty god defender
for them, knowing that they had some problems with customer service and
billing... but I had never really acknowledged them since none of that
stuff happened to me personally. For the most part, my first year and
10 months had been great...

But in the last couple of months, service in my area has serverely
deteriorated. Much like what had happened to Justin in Little Elm. Up
until about mid-to-late August, I could have hung my hat on Sprint's
coverage and signal strength because it was that reliable. And dealing
with Customer Care was great.

I started having several missed calls, multiple dropped calls, and at
times, my phone would search for several minutes at a time to find a
signal. I tried swapping/upgrading phones, but had the same result.
Meanwhile, I began searching for an alternate provider and ultimately
signed up with Verizon just this past week.

I called Sprint to tell them that I needed to cancel and was going to
sign up with a different service provider. I told the rep my reasons --
service strength deterioration -- and the guy *literally* snickered at
me and said something along the lines of "Sprint doesn't have
disappearing service." I was a little stunned, but ended up hanging up
and thinking about it for a day.

I called back the next day and was transferred to the cancellation
department again. This rep was slightly nicer, but still couldn't
comprehend that I wanted to cancel my service because I was having
service trouble. She offered me free minutes, which would have been
nice if I had signal to use them. She finally cancelled my account out
and abruptly said, "you will owe us $150 for the early termination fee."

I told her that I didn't think it was fair that I was being charged an
ETF given the fact that Sprint was obligated to provide me with adequete
service for the remainder of my contract, and if not, I should be free
to go with no penalty. It was at this point I was informed that I was
mysteriously signed a 2-year renewal back in April. Had i not, she told
me, I would have been close to the end of my original contract.

I was pretty mad. I asked if there was any other notes on my account as
to how or why I was signed for a contract renewal, or if I could have
the reps ID who did it. She told me that I was not allowed to have such
information.

!!!

After hanging up on her, I ended up talking to a nice rep... and she
said that she would have those fees removed and I would just owe for
whatever service I used this month. But I'll have to wait for my bill
to see if that comes true.

In closing, I guess I would just like to say that I was pretty shocked
at how I was treated... being a 2-year customer (which I know isn't very
long, but 2-years is 2 years)... never had a late payment, and referred
*several* people to their service. I was treated like a moron and that
I didn't know what I was talking about. I was tricked somehow into
agreeing to another 2 year term... and given the runaround. I never had
a problem with Sprint's CS before, but now I attone that to the fact
that I just never had to deal with them before.

Verizon has treated me extremely well an dtheir reps are ulta-friendly
and never try to upsell me long distance at home or any other crap.
Sprint has left a reallll sour taste in my mouth that didn't need to be
there. Now I know why JD Powers and Consumer Reports has Sprint in last
place. And judgeing from their behavior in the past week or so, it
doesn't look like Sprint seriously wants to change.

Eric

---

› See More: Sprint: A good story gone bad (long)

[email protected] (Eric) wrote in article
<[email protected]>:
> Hello,
>
> I have been a regular poster in here for a number of months now...
> having been a 2-year Sprint PCS customer. I was a pretty god defender
> for them, knowing that they had some problems with customer service and
> billing... but I had never really acknowledged them since none of that
> stuff happened to me personally. For the most part, my first year and
> 10 months had been great...
>
> But in the last couple of months, service in my area has serverely
> deteriorated. Much like what had happened to Justin in Little Elm. Up
> until about mid-to-late August, I could have hung my hat on Sprint's
> coverage and signal strength because it was that reliable. And dealing
> with Customer Care was great.
>
> I started having several missed calls, multiple dropped calls, and at
> times, my phone would search for several minutes at a time to find a
> signal. I tried swapping/upgrading phones, but had the same result.
> Meanwhile, I began searching for an alternate provider and ultimately
> signed up with Verizon just this past week.
>
> I called Sprint to tell them that I needed to cancel and was going to
> sign up with a different service provider. I told the rep my reasons --
> service strength deterioration -- and the guy *literally* snickered at
> me and said something along the lines of "Sprint doesn't have
> disappearing service." I was a little stunned, but ended up hanging up
> and thinking about it for a day.
>
> I called back the next day and was transferred to the cancellation
> department again. This rep was slightly nicer, but still couldn't
> comprehend that I wanted to cancel my service because I was having
> service trouble. She offered me free minutes, which would have been
> nice if I had signal to use them. She finally cancelled my account out
> and abruptly said, "you will owe us $150 for the early termination fee."
>
> I told her that I didn't think it was fair that I was being charged an
> ETF given the fact that Sprint was obligated to provide me with adequete
> service for the remainder of my contract, and if not, I should be free
> to go with no penalty. It was at this point I was informed that I was
> mysteriously signed a 2-year renewal back in April. Had i not, she told
> me, I would have been close to the end of my original contract.
>
> I was pretty mad. I asked if there was any other notes on my account as
> to how or why I was signed for a contract renewal, or if I could have
> the reps ID who did it. She told me that I was not allowed to have such
> information.
>
> !!!
>
> After hanging up on her, I ended up talking to a nice rep... and she
> said that she would have those fees removed and I would just owe for
> whatever service I used this month. But I'll have to wait for my bill
> to see if that comes true.
>
> In closing, I guess I would just like to say that I was pretty shocked
> at how I was treated... being a 2-year customer (which I know isn't very
> long, but 2-years is 2 years)... never had a late payment, and referred
> *several* people to their service. I was treated like a moron and that
> I didn't know what I was talking about. I was tricked somehow into
> agreeing to another 2 year term... and given the runaround. I never had
> a problem with Sprint's CS before, but now I attone that to the fact
> that I just never had to deal with them before.
>
> Verizon has treated me extremely well an dtheir reps are ulta-friendly
> and never try to upsell me long distance at home or any other crap.
> Sprint has left a reallll sour taste in my mouth that didn't need to be
> there. Now I know why JD Powers and Consumer Reports has Sprint in last
> place. And judgeing from their behavior in the past week or so, it
> doesn't look like Sprint seriously wants to change.
>
> Eric
>

I'm sorry to hear you got treated that way, Eric. Now that you're gone,
my options are pretty limited. But let me know if there's anything I
can do. I'll at least look into it.

--
-+-
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them




[posted via phonescoop.com]

"O/Siris ." <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
> [email protected] (Eric) wrote in article
> <[email protected]>:
> > Hello,
> >
> > I have been a regular poster in here for a number of months now...
> > having been a 2-year Sprint PCS customer. I was a pretty god defender
> > for them, knowing that they had some problems with customer service and
> > billing... but I had never really acknowledged them since none of that
> > stuff happened to me personally. For the most part, my first year and
> > 10 months had been great...
> >
> > But in the last couple of months, service in my area has serverely
> > deteriorated. Much like what had happened to Justin in Little Elm. Up
> > until about mid-to-late August, I could have hung my hat on Sprint's
> > coverage and signal strength because it was that reliable. And dealing
> > with Customer Care was great.
> >
> > I started having several missed calls, multiple dropped calls, and at
> > times, my phone would search for several minutes at a time to find a
> > signal. I tried swapping/upgrading phones, but had the same result.
> > Meanwhile, I began searching for an alternate provider and ultimately
> > signed up with Verizon just this past week.
> >
> > I called Sprint to tell them that I needed to cancel and was going to
> > sign up with a different service provider. I told the rep my reasons --
> > service strength deterioration -- and the guy *literally* snickered at
> > me and said something along the lines of "Sprint doesn't have
> > disappearing service." I was a little stunned, but ended up hanging up
> > and thinking about it for a day.
> >
> > I called back the next day and was transferred to the cancellation
> > department again. This rep was slightly nicer, but still couldn't
> > comprehend that I wanted to cancel my service because I was having
> > service trouble. She offered me free minutes, which would have been
> > nice if I had signal to use them. She finally cancelled my account out
> > and abruptly said, "you will owe us $150 for the early termination fee."
> >
> > I told her that I didn't think it was fair that I was being charged an
> > ETF given the fact that Sprint was obligated to provide me with adequete
> > service for the remainder of my contract, and if not, I should be free
> > to go with no penalty. It was at this point I was informed that I was
> > mysteriously signed a 2-year renewal back in April. Had i not, she told
> > me, I would have been close to the end of my original contract.
> >
> > I was pretty mad. I asked if there was any other notes on my account as
> > to how or why I was signed for a contract renewal, or if I could have
> > the reps ID who did it. She told me that I was not allowed to have such
> > information.
> >
> > !!!
> >
> > After hanging up on her, I ended up talking to a nice rep... and she
> > said that she would have those fees removed and I would just owe for
> > whatever service I used this month. But I'll have to wait for my bill
> > to see if that comes true.
> >
> > In closing, I guess I would just like to say that I was pretty shocked
> > at how I was treated... being a 2-year customer (which I know isn't very
> > long, but 2-years is 2 years)... never had a late payment, and referred
> > *several* people to their service. I was treated like a moron and that
> > I didn't know what I was talking about. I was tricked somehow into
> > agreeing to another 2 year term... and given the runaround. I never had
> > a problem with Sprint's CS before, but now I attone that to the fact
> > that I just never had to deal with them before.
> >
> > Verizon has treated me extremely well an dtheir reps are ulta-friendly
> > and never try to upsell me long distance at home or any other crap.
> > Sprint has left a reallll sour taste in my mouth that didn't need to be
> > there. Now I know why JD Powers and Consumer Reports has Sprint in last
> > place. And judgeing from their behavior in the past week or so, it
> > doesn't look like Sprint seriously wants to change.
> >
> > Eric
> >
>
> I'm sorry to hear you got treated that way, Eric. Now that you're gone,
> my options are pretty limited. But let me know if there's anything I
> can do. I'll at least look into it.
>
> --
> -+-
> RØß
> O/Siris
> I work for Sprint PCS
> I *don't* speak for them
>
>
>
>
> [posted via phonescoop.com]

Sprint needs to learn to keep their network capacity in tune with the area's
demand.

<<I'm sorry to hear you got treated that way, Eric. Now that you're
gone, my options are pretty limited. But let me know if there's anything
I can do. I'll at least look into it. >>

Thanks for the offer Rob. But there is nothing anyone can really do
about it since it is a coverage issue. I had almost 2 good years with
Sprint, and one really bad month. Rather than get increasingly bitter
toward Sprint, I just decided to cut my losses.

But seriously, thanks for offering. I wish you well in the future.

Eric

In article <[email protected]>, Justin [email protected]=
om=20
says...
> Sprint needs to learn to keep their network capacity in tune with the are=
a's
> demand.
>=20

For the first time in a long time, you said something unarguable. I will=
=20
disagree with you forever about whether the network is "good" or not. But =
I=20
long ago pointed out what I think of some of the people in charge of it, an=
d it=20
isn't entirely complimentary (to put it politely).

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

Eric leaves. Even the Sprint apologists are getting burnt by the abysmal
SprintPCS Customer Service, rated worst by JD Power.

"Sprintposter" <[email protected]> wrote in message
news:[email protected]...
> Eric leaves. Even the Sprint apologists are getting burnt by the abysmal
> SprintPCS Customer Service, rated worst by JD Power.

It's funny, because Eric always *has* been so pro-Sprint -- in fact, a year
or two ago we met here in the newsgroup and have been friends ever since. I
guess I'm one of the few left -- I've been with SprintPCS since 1999 or 2000
and while I have had my share of rude CSRs, I've never had a billing
problem, a plan problem, or any of the other problems that seem to plague
the group here.

In my four years I have changed phones five times: Kyocera/Qualcomm 2600,
StarTac 7662, Samsung 8500 (silver), Samsung 8500 (black), Sanyo 5150, and
I'm sure I'll be changing in the coming months because my 5150 is getting
old. One of the reasons I've probably had few problems is that I have only
changed plans a few times, and when doing so I always call up multiple times
and multiple CSRs to make sure the change was exactly what I was expecting.
Should I have to do this? No, but it's easier to catch a problem before the
billing of it starts.

The one problem I had was with the silver 8500. After a year with that phone
it started dropping nearly every call. I decided it was the phone, got a
used 8500 on ebay for like $30 and no more problems.

Likewise, I am still using an older non-Vision plan, so that's probably less
problematic. I have on of the $35 retention plans (500AT) and have the $5
WirelessWeb option. I was also one of the BusinessConnection early adopters,
so I supposedly have that free for life (that was the promotion -- first
50,000 testers or something like that get it free). I've been hesitatant to
change to Vision simply because I'm worried that it'll screw up my BC
account, which I use ALL the time for business e-mail and scheduling.

I have my bills paid automatically every month via a credit card. This has
never posed a problem for me, and I've been lucky in that I haven't had to
deal with a billing problem. They sound bad.

As far as network goes, I've never had a problem. Here at URI where I go to
school we have a tower on campus -- it has lost connectivity maybe a total
of a day in the three and a half years I've been here on campus. My hometown
in CT also has a very strong Sprint presence, and I can travel anywhere in
the town, in surrounding towns, and pretty much everywhere I drive and keep
a useable signal. In fact I can't remember a time, be it in RI, CT or MA
that I tried to use my phone and couldn't.

And in three or four years of hanging out in this newsgroup, the last few
months have certainly seen a steep downhill trend. It used to be so nice to
come here see the regulars, the people that answered questions, gave real
news, etc... now it's just bickering back and forth with the occasional
tidbit. I rarely come here anymore -- it's a waste of time.

Anyway, I don't know why I wrote this -- partly it's because I was sad to
see Eric go, partly because the newsgroup has been making me increasingly
frustrated, and partly just to share some positive Sprint news. I don't deny
that there are negative stories, and I certaintly don't deny that in other
parts of the country there is much to be desired, but maybe I've gotten
lucky that all the places I go I have had good experiences. RI (all), CT
(central and eastern), MA (eastern), FL (Fort Myers / Sanibel / Captiva), CA
(San Jose), WA (Seattle, Bellvue), NY (Albany), ME (Portland)... maybe I've
been lucky.

Jeff

In article <[email protected]>,
"Jeff Wilhelm" <[email protected]> wrote:

> One of the reasons I've probably had few problems is that I have only
> changed plans a few times, and when doing so I always call up multiple times
> and multiple CSRs to make sure the change was exactly what I was expecting.
> Should I have to do this? No, but it's easier to catch a problem before the
> billing of it starts.

Are you listening to yourself? It's good you figured this out, but how
bad is SprintPCS that your methodology is necessary?


> The one problem I had was with the silver 8500. After a year with that
> phone it started dropping nearly every call. I decided it was the
> phone, got a used 8500 on ebay for like $30 and no more problems.

There was a secret recall on the black
8500's. Remember that?

> I have on of the $35 retention plans (500AT)
> and have the $5 WirelessWeb option.

VZW guy refers to getting a retention plan as stealing from the company.

> I have my bills paid automatically every month via a credit card.
> This has never posed a problem for me, and I've been lucky
> in that I haven't had to deal with a billing problem. They sound bad.


Even Sprint employees tell of their accounts getting bolixed. I pay
manually by credit card over the web, just to protect myself. But by so
paying (3 weeks early) I'm classified as a "keeper" and got a good
retention deal myself.

> And in three or four years of hanging out in this newsgroup, the last few
> months have certainly seen a steep downhill trend. It used to be so nice to
> come here see the regulars, the people that answered questions, gave real
> news, etc.

What you've seen in the last few months is some "regulars" who insist on
answering EVERY question get called when the give WRONG information,
and then going ballastic about it. Or get called when they SPIN the news
to make a Sprint screwup look like no big deal. It's really bad when one
embarresment to Sprint starts out by calling any poster with anything he
percieves as negative to be a liar. Demonstrates a deep rooted
insecurity about Sprint, which is probably well founded as SprintPCS has
never made a profit.


Thanks for this stream of consciousness, it shows even Sprints long time
supporters are ambivalent about Sprint.

Thanks for responding in another useless and contradictary post, saying in
one line that I'm stealing from the company with a retention plan, and in
another that you too have a retention plan. And I know you're going to
respond to this saying "I didn't say that, I was quoting VZW guy" but I
don't care what anyone has to say about anything because I know you're just
trying to start an argument. I don't know why you find it neccessary to
respond to me. You are one of the people I am talking about in my post that
incites riciulous bickering. I've been here long enough to know all of the
arguments on both sides -- I wasn't trying to spark debate, simply to
expound on Eric's leaving in my own words.

Jeff


"Phillipe2004" <[email protected]> wrote in message
news[email protected]...
> In article <[email protected]>,
> "Jeff Wilhelm" <[email protected]> wrote:
>
> > One of the reasons I've probably had few problems is that I have only
> > changed plans a few times, and when doing so I always call up multiple
times
> > and multiple CSRs to make sure the change was exactly what I was
expecting.
> > Should I have to do this? No, but it's easier to catch a problem before
the
> > billing of it starts.
>
> Are you listening to yourself? It's good you figured this out, but how
> bad is SprintPCS that your methodology is necessary?
>
>
> > The one problem I had was with the silver 8500. After a year with that
> > phone it started dropping nearly every call. I decided it was the
> > phone, got a used 8500 on ebay for like $30 and no more problems.
>
> There was a secret recall on the black
> 8500's. Remember that?
>
> > I have on of the $35 retention plans (500AT)
> > and have the $5 WirelessWeb option.
>
> VZW guy refers to getting a retention plan as stealing from the company.
>
> > I have my bills paid automatically every month via a credit card.
> > This has never posed a problem for me, and I've been lucky
> > in that I haven't had to deal with a billing problem. They sound bad.
>
>
> Even Sprint employees tell of their accounts getting bolixed. I pay
> manually by credit card over the web, just to protect myself. But by so
> paying (3 weeks early) I'm classified as a "keeper" and got a good
> retention deal myself.
>
> > And in three or four years of hanging out in this newsgroup, the last
few
> > months have certainly seen a steep downhill trend. It used to be so nice
to
> > come here see the regulars, the people that answered questions, gave
real
> > news, etc.
>
> What you've seen in the last few months is some "regulars" who insist on
> answering EVERY question get called when the give WRONG information,
> and then going ballastic about it. Or get called when they SPIN the news
> to make a Sprint screwup look like no big deal. It's really bad when one
> embarresment to Sprint starts out by calling any poster with anything he
> percieves as negative to be a liar. Demonstrates a deep rooted
> insecurity about Sprint, which is probably well founded as SprintPCS has
> never made a profit.
>
>
> Thanks for this stream of consciousness, it shows even Sprints long time
> supporters are ambivalent about Sprint.

In article <[email protected]>,
"Jeff Wilhelm" <[email protected]> wrote:

> Thanks for responding in another useless and contradictary post, saying in
> one line that I'm stealing from the company with a retention plan, and in
> another that you too have a retention plan. And I know you're going to
> respond to this saying "I didn't say that, I was quoting VZW guy" but I
> don't care what anyone has to say about anything because I know you're just
> trying to start an argument. I don't know why you find it neccessary to
> respond to me. You are one of the people I am talking about in my post that
> incites riciulous bickering. I've been here long enough to know all of the
> arguments on both sides -- I wasn't trying to spark debate, simply to
> expound on Eric's leaving in my own words.
>
> Jeff

PLEASE - go have breakfast

> In article <[email protected]>,
> "Jeff Wilhelm" <[email protected]> wrote:
>
> > Thanks for responding in another useless and contradictary post,

> > -- I wasn't trying to spark debate, simply to
> > expound on Eric's leaving in my own words.
> >
> > Jeff


The APOLOGISTs all have this quaint double standard. They can expound,
other's can't. Must be an immature student at Univ. of Rhode Island,
feeling depressed cause he couldn't get into an Ivy League school.

Phillipe2004 <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> "Jeff Wilhelm" <[email protected]> wrote:
>
> > One of the reasons I've probably had few problems is that I have only
> > changed plans a few times, and when doing so I always call up multiple times
> > and multiple CSRs to make sure the change was exactly what I was expecting.
> > Should I have to do this? No, but it's easier to catch a problem before the
> > billing of it starts.
>
> Are you listening to yourself? It's good you figured this out, but how
> bad is SprintPCS that your methodology is necessary?
>
>
> > The one problem I had was with the silver 8500. After a year with that
> > phone it started dropping nearly every call. I decided it was the
> > phone, got a used 8500 on ebay for like $30 and no more problems.
>
> There was a secret recall on the black
> 8500's. Remember that?
>
> > I have on of the $35 retention plans (500AT)
> > and have the $5 WirelessWeb option.
>
> VZW guy refers to getting a retention plan as stealing from the company.
>
> > I have my bills paid automatically every month via a credit card.
> > This has never posed a problem for me, and I've been lucky
> > in that I haven't had to deal with a billing problem. They sound bad.
>
>
> Even Sprint employees tell of their accounts getting bolixed. I pay
> manually by credit card over the web, just to protect myself. But by so
> paying (3 weeks early) I'm classified as a "keeper" and got a good
> retention deal myself.
>
> > And in three or four years of hanging out in this newsgroup, the last few
> > months have certainly seen a steep downhill trend. It used to be so nice to
> > come here see the regulars, the people that answered questions, gave real
> > news, etc.
>
> What you've seen in the last few months is some "regulars" who insist on
> answering EVERY question get called when the give WRONG information,
> and then going ballastic about it. Or get called when they SPIN the news
> to make a Sprint screwup look like no big deal. It's really bad when one
> embarresment to Sprint starts out by calling any poster with anything he
> percieves as negative to be a liar. Demonstrates a deep rooted
> insecurity about Sprint, which is probably well founded as SprintPCS has
> never made a profit.
>
>
> Thanks for this stream of consciousness, it shows even Sprints long time
> supporters are ambivalent about Sprint.

Do me a favor Phill leave my name out your mouth.

And ummm Phill you have been known to give wrong answers to, so don't
blame everyone unless your adding yourself to that list.

[posted via phonescoop.com]

"Big Poppa" <[email protected]> wrote in message
news:[email protected]...
>
>
> Phillipe2004 <[email protected]> wrote in article
> <[email protected]>:
> > In article <[email protected]>,
> > "Jeff Wilhelm" <[email protected]> wrote:
> >
> > > One of the reasons I've probably had few problems is that I have only
> > > changed plans a few times, and when doing so I always call up multiple
times
> > > and multiple CSRs to make sure the change was exactly what I was
expecting.
> > > Should I have to do this? No, but it's easier to catch a problem
before the
> > > billing of it starts.
> >
> > Are you listening to yourself? It's good you figured this out, but how
> > bad is SprintPCS that your methodology is necessary?
> >
> >
> > > The one problem I had was with the silver 8500. After a year with that
> > > phone it started dropping nearly every call. I decided it was the
> > > phone, got a used 8500 on ebay for like $30 and no more problems.
> >
> > There was a secret recall on the black
> > 8500's. Remember that?
> >
> > > I have on of the $35 retention plans (500AT)
> > > and have the $5 WirelessWeb option.
> >
> > VZW guy refers to getting a retention plan as stealing from the company.
> >
> > > I have my bills paid automatically every month via a credit card.
> > > This has never posed a problem for me, and I've been lucky
> > > in that I haven't had to deal with a billing problem. They sound bad.
> >
> >
> > Even Sprint employees tell of their accounts getting bolixed. I pay
> > manually by credit card over the web, just to protect myself. But by so
> > paying (3 weeks early) I'm classified as a "keeper" and got a good
> > retention deal myself.
> >
> > > And in three or four years of hanging out in this newsgroup, the last
few
> > > months have certainly seen a steep downhill trend. It used to be so
nice to
> > > come here see the regulars, the people that answered questions, gave
real
> > > news, etc.
> >
> > What you've seen in the last few months is some "regulars" who insist on
> > answering EVERY question get called when the give WRONG information,
> > and then going ballastic about it. Or get called when they SPIN the news
> > to make a Sprint screwup look like no big deal. It's really bad when one
> > embarresment to Sprint starts out by calling any poster with anything he
> > percieves as negative to be a liar. Demonstrates a deep rooted
> > insecurity about Sprint, which is probably well founded as SprintPCS has
> > never made a profit.
> >
> >
> > Thanks for this stream of consciousness, it shows even Sprints long time
> > supporters are ambivalent about Sprint.
>
> Do me a favor Phill leave my name out your mouth.
>
> And ummm Phill you have been known to give wrong answers to, so don't
> blame everyone unless your adding yourself to that list.
>
> [posted via phonescoop.com]



"I give props to him for deciding to act like a man and let it go."
- Big Pooper

Hey Big Pooper, why can't YOU let it go? You ****ing hypocritical MORON.

In article <[email protected]>,
[email protected] (Big Poppa) wrote:

> Do me a favor Phill leave my name out your mouth.
>
> And ummm Phill you have been known to give wrong answers to, so don't
> blame everyone unless your adding yourself to that list.


Sorry you don't like my retention FAQ, amazing, its got more cudos
than any of your posts could ever hope to.

In article <[email protected]>,
Phillipe2004 <[email protected]> wrote:

> In article <[email protected]>,
> [email protected] (Big Poppa) wrote:
>
> > Do me a favor Phill leave my name out your mouth.

Look, you don't want people to know you work for Verizon, shame on you!

You don't like me quoting from your posts, don't post here.