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- 10-11-2003, 08:22 AM #1Bob SmithGuest
Hmmm, just got some conflicting info on the $5 option from SPCS. Just
to recap my current plan, I'm on the $85/mo. - 2000 min plan, with 2
add a phones, and the $10 F&CA option on the account that I added
earlier this year. I Called in on their 888 #, and requested the
billing dept. Seems like SPCS has a problem with their authentication
database, as it asked for the last 4 numbers on my SSN, which I
entered, and said that it didn't match with my account. In any event,
the call did connect to the billing dept. and spoke to Glen, to get my
F&CA option cost reduced from $10 to $5.
Glen said that the $5 F&CA option is only available on the newer plans
just released in the 4th quarter this year, and not available for
older plans. I asked to speak to a supervisor, and after a couple of
minutes on hold, Mathew - P03MROBIN45, confirmed Glen's prior
comments.
So I wait, and call again in 20 minutes, this time to the customer
service dept, with no request for the last 4 numbers of the SSN, and
speak with Dante. She does some checking, and finds out I can make the
change, and does it for me ... Also offers yours truly the 5% discount
with a new annual agreement, which I declined, as I suspect some new
pricing to be available later. My current AA doesn't expire until
12-2, so I've got some time
Seems like one department, the billing dept people specifically, needs
to get a new memo ... and to get their authentication software
corrected as well.
Bob
PS: I'm sending a copy of this to SPCS just to let them know what
happened ...
› See More: Conflicting Info on F&CA option - was F&CA America Add On
- 10-11-2003, 09:44 AM #2norelprefGuest
Re: Conflicting Info on F&CA option - was Re: F&CA America Add On
On Sat, 11 Oct 2003 14:22:48 GMT, "Bob Smith"
<[email protected]> said:
>PS: I'm sending a copy of this to SPCS just to let them know what
>happened ...
>
Have you had issues in the past with changing plans? Mine did not go
so well. It was my understanding that the phones were coded wrong
during the plan switch and they were planning on charging extra for my
two addon phones for Vision, P2P, and somehow F&CA was now "not
available" on the addon's. One CSR actually told me F&CA could be
available on all 3 phones in my plan for $10 more each phone. A call
back to a different person and the issue was finally resolved. Of
course they took off the $17.50 roaming and adjusted my current bill
and I paid the new reduced amount. But... my next bill had a previous
balance of $17.50 and it is back on there now.
- 10-11-2003, 11:55 AM #3Bob SmithGuest
Re: Conflicting Info on F&CA option - was Re: F&CA America Add On
"norelpref" <[email protected]> wrote in message
news:[email protected]...
> On Sat, 11 Oct 2003 14:22:48 GMT, "Bob Smith"
> <[email protected]> said:
>
>
> >PS: I'm sending a copy of this to SPCS just to let them know what
> >happened ...
> >
> Have you had issues in the past with changing plans?
In changing plans, no ... not at all. In putting on option on a
current plan ... yes. When I first added F&CA to my account, I only
put it on my daughter's phone. Then I called back a few weeks later
and asked them to put in one my whole account. The rep forgot to add
the proper codes to the other phones on my account. After noticing
roaming charges, I called up and got it fixed post haste.
Bob
- 10-11-2003, 04:09 PM #4O/SirisGuest
Re: Conflicting Info on F&CA option - was Re: F&CA America Add On
In article <[email protected]>, Bob=20
[email protected] says...
> Seems like one department, the billing dept people specifically, needs
> to get a new memo ... and to get their authentication software
> corrected as well.
>=20
Strictly speaking, I think they're both correct. The $5 option was meant t=
o go=20
on the new plans. But it *can* be placed on older ones. Since I haven't h=
ad=20
the opportunity to try, I can't say for certain, but yours wouldn't be the=
=20
first where a judgment call meant we could and would see things differently=
for=20
the same customer.
--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.
- 10-12-2003, 12:18 AM #5John GooberGuest
Re: Conflicting Info on F&CA option - was Re: F&CA America Add On
Hey Bob,
I have been through the same thing on the last 4 digits of your SSN. Even
if I enter it correctly, it will say that it doesn't match. You have to
enter it one more time and it will go through... It works the second time,
every time!
John
"Bob Smith" <[email protected]> wrote in message
news:[email protected]...
> Hmmm, just got some conflicting info on the $5 option from SPCS. Just
> to recap my current plan, I'm on the $85/mo. - 2000 min plan, with 2
> add a phones, and the $10 F&CA option on the account that I added
> earlier this year. I Called in on their 888 #, and requested the
> billing dept. Seems like SPCS has a problem with their authentication
> database, as it asked for the last 4 numbers on my SSN, which I
> entered, and said that it didn't match with my account. In any event,
> the call did connect to the billing dept. and spoke to Glen, to get my
> F&CA option cost reduced from $10 to $5.
>
> Glen said that the $5 F&CA option is only available on the newer plans
> just released in the 4th quarter this year, and not available for
> older plans. I asked to speak to a supervisor, and after a couple of
> minutes on hold, Mathew - P03MROBIN45, confirmed Glen's prior
> comments.
>
> So I wait, and call again in 20 minutes, this time to the customer
> service dept, with no request for the last 4 numbers of the SSN, and
> speak with Dante. She does some checking, and finds out I can make the
> change, and does it for me ... Also offers yours truly the 5% discount
> with a new annual agreement, which I declined, as I suspect some new
> pricing to be available later. My current AA doesn't expire until
> 12-2, so I've got some time
>
> Seems like one department, the billing dept people specifically, needs
> to get a new memo ... and to get their authentication software
> corrected as well.
>
> Bob
>
> PS: I'm sending a copy of this to SPCS just to let them know what
> happened ...
>
>
- 10-12-2003, 06:27 AM #6Bob SmithGuest
Re: Conflicting Info on F&CA option - was Re: F&CA America Add On
"John Goober" <[email protected]> wrote in message
news:[email protected]...
> Hey Bob,
>
> I have been through the same thing on the last 4 digits of your SSN.
Even
> if I enter it correctly, it will say that it doesn't match. You
have to
> enter it one more time and it will go through... It works the
second time,
> every time!
>
> John
Thanks John, but I did that as well. Two times I entered the numbers
and twice it said it didn't match my account ...
Bob
- 10-12-2003, 12:04 PM #7mcgGuest
Re: Conflicting Info on F&CA option - was Re: F&CA America Add On
"Bob Smith" <[email protected]> wrote in message
news:[email protected]...
> Thanks John, but I did that as well. Two times I entered the numbers
> and twice it said it didn't match my account ...
Try the last 4 digits of your phone number.
- 10-13-2003, 07:11 AM #8Bob SmithGuest
Re: Conflicting Info on F&CA option - was Re: F&CA America Add On
"mcg" <[email protected]> wrote in message
news:[email protected]...
>
> "Bob Smith" <[email protected]> wrote in message
> news:[email protected]...
> > Thanks John, but I did that as well. Two times I entered the
numbers
> > and twice it said it didn't match my account ...
>
> Try the last 4 digits of your phone number.
This is a moot point as I was able to get to the right department and
get the situation corrected. In saying that though, the voice prompt,
prior to getting into the billing dept., asked for the last 4 numbers
of the SSN ...
Bob
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