Clear App Cache / Data:

NOTE: In case one of your applications doesn’t work as intended, you can try fixing this behavior by clearing the app’s cache / data.

WARNING! Clearing an application’s data will delete all personal information stored within the app, including profiles, saved games, login and credit card information etc. To avoid this, try fixing the issues by clearing the app’s cache.

  1. Open the apps drawer
  2. Access “Settings”
  3. Under “Device”, tap “Apps”
  4. Swipe to “Downloaded”, “Running” or “All”
  5. Select the desired application
  6. Tap “Clear cache”
  7. If necessary, tap “Clear data” > “OK”

Reboot in Safe Mode and Remove an App:

NOTE: If you have installed a third party app that causes issues on your device and prevents you from removing it, you should be able to uninstall it by first rebooting your device in Safe Mode. In Safe Mode all third party apps are disabled.

  1. With the phone turned on, press and hold “Power”
  2. In the pop-up window, tap and hold “Power off”
  3. When prompted to reboot in Safe Mode, tap “OK”
  4. Wait for your device to reboot and a “Safe Mode” label should be displayed in the lower-left corner of the screen
  5. To remove the app, first go to “Settings”
  6. Scroll to “Device”
  7. Tap “Apps” and swipe to “Downloaded”
  8. Select the desired app
  9. Tap “Uninstall” > “OK”
  10. To exit safe mode, simply reboot your phone as you normally would by pressing and holding “Power”

Clear the Phone’s Cache Partition:

NOTE: If your phone doesn’t work properly or runs low on storage inexplicably, you can try fixing these problems by clearing the cache partition. This can have similar effects as factory resetting the device, without losing any personal data on the internal memory.

  1. Turn off the phone
  2. Press and hold “Power” for a couple of seconds
  3. Next, press and hold “Volume Up” (keep both buttons pressed)
  4. In the “Select Boot Mode” screen, release all the buttons
  5. In the recovery menu, make sure “Recovery Mode” is selected and press “Volume Up” to confirm
  6. After a few seconds you should see an Android with a yellow triangle on the screen
  7. At this point, press and release “Volume Up” + “Power” simultaneously
  8. You should now see the “Android System Recovery” menu
  9. Press “Volume down” repeatedly to highlight “wipe cache partition”
  10. Press “Power” to wipe the cache and safely reboot your phone

NOTE: If wiping the cache partition didn’t help, you can visit this thread to learn how you can master reset the ZTE Axon Pro.

› See More: ZTE Axon Pro: Clear App Cache / Data; Reboot in Safe Mode; Wipe Cache Partition