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NOTE: You can visit this thread for instructions on how to back up data on the Alcatel Pop Up.
Restore App Data:
- Access the Settings menu
- Tap Accounts
- Select Google
- Tap the Google account you want to restore data from
- Make sure App Data is selected
- Tap Menu > Sync Now
Restore Contacts:
- Open the aps drawer and go to Settings
- Tap Accounts > Google
- Select the account you want to restore contacts from
- Make sure Contacts is selected
- Tap Menu > Sync Now
Restore Media Files:
- Tap Apps on the home screen
- Launch Photos
- Tap Menu > Settings > Back up & sync
- Make sure Auto Backup is enabled
- If necessary, sign in with the Google account containing the media backups (tap Backup account > Add account and follow the on-screen prompts)
Restore Media Files from a Windows PC:
- Connect the Alcatel Pop Up to your computer via USB
- If necessary, go to the notification area and enable Media sync (MTP)
- On the computer, open the File Explorer
- Locate the media files backed up on your PC storage
- Copy the files and transfer them on the phone storage, preferably in the Media directory or the folder(s) they originate from
› See More: Alcatel Pop Up: Restore Personal Data
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