Back Up & Restore App Data:

  1. Launch “Settings”
  2. Go to “Personal”
  3. Tap “Backup & Reset”
  4. Enable “Back up my data” to back up app data, settings, and Wi-Fi passwords to your backup account
  5. Enable “Automatic Restore” to allow app data, settings, and Wi-Fi passwords to be restored automatically the next time you sign in with the backup account or when reinstalling apps

Back Up & Restore Contacts:

  1. Open “Settings”
  2. Access “Accounts”
  3. Select an account type and the desired account for syncing
  4. Make sure “Contacts” is checked and tap “Menu” > “Sync Now”

NOTE: Contacts can be restored automatically the next time you log in with the backup account or by manually syncing the account data, and contacts, with the Android device.

Back Up Media Files on a Windows PC:

  1. Connect the Android phone to the computer via USB
    On the phone, enable “Media device” / “File Transfer” when prompted or from the Notification area
    Launch the File Explorer on the computer
    Locate the media files on the phone
    Copy and transfer the files to the desired backup location on the computer
    Once the transfer is done, eject the phone storage and safely disconnect the phone from the USB port

Restore Media Files from a PC:

  1. Connect the Android device to the computer via USB
  2. On the phone, enable “File Transfer” / “Media device” at the prompt or from the Notification area
  3. Launch the File Explorer on the computer
  4. Locate the media backup files on the computer
  5. Copy and transfer the files to the phone storage, preferably in the folders from where they originate
  6. Once done, eject the phone storage and safely disconnect the phone from the USB port


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