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Clear App Cache/Data:
NOTE: If an application doesnt work as intended or takes up too much storage inexplicably, you can try fixing the problems by clearing the apps cache and/or data. WARNING! When you clear an apps data, all of your personal data located within the app will be deleted, including login details, custom settings, user profiles etc. To avoid losing personal app data, clear ONLY the app cache.
- Open Settings
- Go to Apps & Notifications and switch to All apps
- Select the desired app
- Access Storage and tap Clear cache
- If clearing the app cache didnt solve the problems, tap Clear data (Check the WARNING above)
Reset Network and App Settings, Factory Reset the Device:
NOTE: Make sure youve backed up all of your data before factory resetting the device.
- Open Settings and access System
- Tap Reset options
- To reset network settings, access Reset Wi-Fi Mobile & Bluetooth
- Tap Reset two times
- To reset app settings, tap Reset app preferences
- Tap Reset apps
- To factory reset the device, tap Erase all data (Factory Reset) > Reset phone > Erase everything
Remove Apps in Safe Mode:
NOTE: if a third-party app causes problems and prevents you from removing it, you should be able to remove the app while in Safe Mode where all third-party apps are disabled by default.
- Press and hold Power
- From the power management pop-up, tap and hold Power off
- After the phone finishes rebooting, you should see a Safe Mode watermark in the lower area of the home screen
- Open Settings and go to Apps & Notifications
- Switch to All apps if necessary, then select the desired app
- Tap Uninstall > OK
- To exit Safe Mode, reboot the device normally
› See More: Alcatel 1c: Clear App Data/Cache; Reset the Phone; Uninstall Apps in Safe Mode
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