NOTE: For instructions on how to back up app data, contacts, and media files on the HTC One S9, visit this thread.

Restore App Data:

  1. Make sure your device is connected to an active Wi-Fi network
  2. Open the apps drawer
  3. Launch “Settings” and scroll to “Personal”
  4. Tap “Backup and reset” > “Restore from HTC Backup”
  5. Follow the on-screen steps to complete the restore

Restore Contacts from a Google Account:

  1. Launch “Settings”
  2. Scroll to “Personal” and tap “Accounts & Sync”
  3. Sign in with the Google account containing the backup
  4. Access the account’s sync options and ensure “Contacts” is enabled
  5. Tap “Menu” > “Sync all”

Restore Media Files from a Windows Computer:

  1. Connect the HTC One S9 to your computer via USB
  2. On the home screen, swipe the “Status” bar down
  3. Enable “Media device (MTP)”
  4. Launch the File Explorer on the computer
  5. Locate the media file backups and copy them
  6. Transfer the file backups on the phone storage, preferably in the “Media” folder or the directory they originate from
  7. After the transfer is done, eject the phone storage via system tray and safely disconnect the device from the USB port

Restore Media Files from a Mac:

  1. Connect the HTC One S9 to your computer via USB
  2. Swipe the “Status” bar down on the home screen
  3. Turn on “Media device (MTP)” if necessary
  4. On the Mac, launch the File Finder and locate the media file backups
  5. Copy the files and transfer them back on the phone storage
  6. Once the transfer is done, drag the phone’s virtual drive from the desktop and drop it into the “trash can” to eject it
  7. You can now safely disconnect the device from the USB cord



See More: HTC One S9: Restore App Data, Contacts, and Media Files