- 02-21-2012, 12:04 PM #1Newbie
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Does anybody know what causes this and what the solution might be? Phone powers up fine then just stays on the boot screen. I try to power the phone back off and it wont from the power button. I have to do a battery pull.
TIA
› See More: My Touch 4G stuck on boot screen...
- 02-21-2012, 12:36 PM #2
Re: My Touch 4G stuck on boot screen...
After you do a battery pull does the phone come on? It sounds like an installed app is doing something it's not supposed to.I would back up everything (if you can) and do a factory reset:
- Turn off the device.
- Press and hold the Home key.
- While already holding Home, press and hold the Back key.
- While holding both keys, press the Power key and release it. Do not hold it.
- Release the keys when you see Androids on skateboards.
- If you see a BOOT LOADER option, select it.
- Press the Trackball (action) to select YES.
- When the device says Send, press the green Send key.
- Wait as the device turns off and back on.
- 02-21-2012, 01:21 PM #3Newbie
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Re: My Touch 4G stuck on boot screen...
Up and running....factory reset did the trick.
Thanks!
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