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NOTE: For instructions on how you can back up app data, contacts, and media files on the HTC Desire 825, visit this thread.
Restore App Data:
- Make sure your device is connected to an active Wi-Fi network
- Open the apps drawer
- Go to Settings
- Scroll to Personal and tap Backup and reset
- Tap Restore from HTC Backup
- Follow the on-screen prompts to select an account and complete the restore
Restore Contacts from a Google Account:
- Access the Settings menu
- Under Personal, tap Accounts & sync
- If necessary, sign in with the Google account you used for backing up your contacts
- Access the accounts sync options and make sure Contacts is enabled
- Tap Menu > Sync all
Restore Media Files from a Mac Computer:
- Connect the HTC Desire 825 to your PC via USB
- Swipe the Status bar down
- In the notification area, make sure the connection is set to Media device (MTP) or disk drive
- Launch the File Explorer on the computer
- Locate the media files backed up on your PC and copy them
- Navigate to the phone storage and transfer the files, preferably in the Media directory or the folder(s) they originate from
- After the transfer is done, eject the phones virtual drive via system tray
- Safely disconnect the device from the USB port
Restore Media Files from a Mac Computer:
- Establish a USB connection between the HTC Desire 825 and PC
- On the home screen, swipe the Status bar down and enable Media device (MTP) or disk drive if necessary
- Open the file explorer on the Mac
- Use the explorer to locate the media files backed up on your computer
- Copy the files and transfer them on the phone storage, preferably in the Media directory
- After the transfer is done, drag the phones virtual drive from the desktop and drop it in the trash can
- You can now safely disconnect the device from the USB port
› See More: HTC Desire 825: Restore App Data, Contacts, and Media Files
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