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WARNING! When you factory reset your device, all personal data located on the phones internal memory will be lost, including ringtones and media files, downloaded content, contacts, apps etc. In addition, factory resetting your device will revert all settings to default. However, data located on the SD and SIM cards will not be affected.
NOTE: Before you factory reset the device ,you can visit this thread for instructions on how to back up data, and this thread for a guide on restoring data.
Factory Reset via Settings:
- Tap Apps on the home screen
- Open Settings
- Scroll to Personal and tap Backup & reset
- Turn Automatic Restore and Backup my data On or Off
- Tap Reset phone
- If your device is protected by a lock screen, enter your password / PIN to proceed
- Optionally you can enable Erase SD Card. WARNING! By enabling this option, all data stored on the SD card will be deleted during the reset process
- Tap OK at the Warning pop-up to confirm
Factory Reset via Android Recovery:
NOTE: If your phone prevents you from resetting it via Settings, alternatively you can reset the device from the Android System Recovery menu, which can be accessed by performing a combination of button presses.
- Ensure the device is powered off
- Press and hold Volume Down and Power at the same time
- Release Power when the phone vibrates, and release Volume down at the hTC download menu
- From the menu, press Volume down repeatedly to navigate to and highlight reboot to bootloader
- Press Power to select the highlighted option
- Highlight Boot to Recovery Mode using Volume down
- Press Power
- Wait for the HTC logo to appear and disappear, and for an exclamation mark (No Command) screen to appear
- Press and hold Power, then tap Volume Up (release Power as soon as you gain access to "Android Recovery
- Navigate the Recovery menu using the volume keys and highlight wipe data / factory reset
- Press Power
- Highlight yes delete all user data and press Power to confirm
- After the reset is done, highlight Reboot system now and press Power
Check for Firmware Updates:
NOTE: Once you have factory reset your phone, its recommended to check if new software updates are available for download. To do this:
- Tap Apps on the home screen
- Go to Settings
- Scroll to, and tap About
- Tap Software information
- Verify if a new update is available, and if necessary, follow the on-screen prompts to download and apply it
› See More: HTC Desire 10 Pro: Factory Reset via Settings / Recovery; Check for Firmware Updates
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