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NOTE: You can visit this thread for a guide on how to back up app data, contacts, and media files on the HTC U Ultra.
Restore App Data:
- Make sure your HTC device is connected to an active Wi-Fi network
- Launch Settings
- Scroll to Personal and tap Backup and reset
- Tap Restore from HTC Backup
- Follow the on-screen prompts to select a backup account and complete the restore
Restore Contacts from a Google Account:
- Launch Settings
- Scroll to Personal and tap Accounts & Sync
- Sign in with the Google account containing the desired contacts
- Access the accounts sync options
- Ensure Contacts is checked
- Tap Menu > Sync now
Restore Media Files from a Windows PC:
- Connect the HTC U Ultra to your computer via USB
- Enable Media device / File Transfer when prompted or from the Notification area
- Launch the File Finder on the computer and locate the media file backups on the computer storage
- Copy and paste the backup files on the phone storage, preferably in the Media directory or the folder(s) they originate from
- After the transfer is complete, eject the phone storage via system tray and safely disconnect the device from the USB port
Restore Media Files from a Mac Computer:
- Connect the HTC U Ultra to your Mac via USB
- Enable Media Device / File Transfer at the prompt or from the Notification area
- Open the File Finder on the Mac
- Locate the desired media backup files
- Copy and transfer the files on the phone storage, preferably in the folder(s) they originate from
- Once the transfer is complete, drag the phones virtual drive from the desktop and drop it into the Trash can to eject it
- You can now safely disconnect the device from the USB port
› See More: HTC U Ultra: Restore App Data, Contacts, and Media Files
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