lg c1500 ringtone problem

I downloaded a ringtone to my phone and set it as the ringtone but for some reason whenever someone calls me it doenst play the one i set, instead it plays one of the ringtones that it came with that sounds like crickets. Can someone plz help me fix this? Thanks.

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Each caller group has an ringtone {family , friends , vip } try setting them with different tones

Make sure when u set it it's set for all calls