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WARNING! When you master reset your phone, all data stored on the internal memory will be removed, including contacts, apps, downloaded content, media files etc. Furthermore, all settings will be restored to factory values.
NOTE: Before resetting the phone, you can visit this thread to back up data, and this thread for a guide on restoring data.
Factory Reset via Settings:
- Tap Apps on the home screen
- Open Settings
- If necessary, tap Menu and switch to List view
- Scroll to Personal and tap Backup & reset
- Select or clear the boxes next to Back up my data and Automatic restore
- Tap Backup account and follow the on-screen instructions to create or add a Google account
- Tap Factory data reset
- Optionally, enable or disable Erase SD card
- Tap Reset phone > Next
- Tap Delete all > OK to confirm
Factory Reset via Recovery:
NOTE: In case you are unable to reset the phone via Settings using the method above, you can try resetting it from Recovery instead. To access the recovery menu, you need to perform a combination of button presses:
- Turn off the phone
- Press and hold Power and Volume Down at the same time
- At the LG logo, release and quickly re-hold Power
- At the Factory data reset prompt, use Volume Down to highlight Yes
- Press Power to select the highlighted option
- When prompted to Erase all user data and restore default settings, press Volume down to highlight Yes
- Press Power to select the highlighted option
- Wait for your device to reset, and reboot
Check for OS Updates:
NOTE: After a fresh factory reset, you should check if newer software updates are available on the phone. To do so:
- Open the apps drawer
- Go to Settings
- Tap Menu > Switch to list view if necessary
- Tap About phone
- Check for updates and if available, follow the on-screen prompts to download and apply it / them
› See More: LG G4c: Factory Reset via Settings or Recovery; Check for OS Updates
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