our phones got turned off

ok the wife got a new phone and a free line. she had the free line setup on my phone. i had tracfone. so why do they keep billing her for the free line? i got a message yesterday telling me i had to pay 15$ for the free line and today both her paid line and my free line are shut off. outside of the inconvenience, does anyone know why metro gives a free line and then starts billing that free line? she called them last week because they posted 15$ for the free line. she paid her 25$ for her line. so we should have a 25$ line that she uses and the free line i use. is this going to be a call metr every month to get the lines reconnected?

she tried calling metro today but could not get a live person to talk to and the computer could not understand her so it hung up.

thanks

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› See More: our phones got turned off

it is really difficult to find a real person now

yes it is, but she kept saying help and soon a live breathing human came on the line and helper her. so far now it has been like 2 or 3 weeks and the line has not been shut off. i also have a tracfone service but i put the free metro sim in that tracfone so what i will do is get maybe 1 or 2 more tracfone 90 day cards and if this free line stays going i will let the tracfone go. i need to find a larger storage phone because the galaxy phone i got from tracfone will not adopt the sd card. anyway i will give this free number about 6 months and if it gets turned off again i will just leave it off, and go back to the tracfone sim.
thanks

yes