Moto Q9c - Enhanced Messaging Service

Hey all,

So I am getting a lot of heat from my girlfriend about this particular issue, and I'm determined to find a solution. I have a Motorola Q9C (which is supposed to support EMS), and she has Chocolate. Before I got the motorola, we (both being verizon customers...unfortunately) were both able to send long messages to eachother...well over 160 characters. Now, with my Q, I can send her over 160 characters and it will send to her as more then one text message. However, when she sends me a message over 160 characters, I recieve the first 160 characters, and then a new message that says "Preceding message modified, media objects removed" (and she gets a similar type message).

Now I talked to Verizon about this, and they said that, because I have the data transfer (email) plan, my phone doesnt use the enhanced messaging service...because people with smartphones just prefer email...so i just have SMS (short messaging service). Their solution..."have your girlfriend send text messages to your email address so your phone can get it". Well i don't want that because my phone is set to check e-mail only every half an hour...otherwise the battery life will be used up very quickly.

I have researched this online, and found this solution:

http : / /msdn2.microsoft.com/EN-US/library/aa919404.aspx

The article says:

This key contains a flag that specifies whether EMS processing is enabled on the device. EMS processing is disabled by default, however, you can enable this support yourself.
To enable EMS processing support:

Register the COM component's GUID by creating the following registry key, and giving it the following name/value pair.

HKEY_CURRENT_USER\Software\Microsoft\SMS\TextShared
DWORD : EMSHandlerInstalled = 1

Now, after reading a lot of forums, some people said it works for them, and others cannot get it working. The part I don't understand is, when creating a new registry key, what do you name the new registry key? And then under that key do you then create a DWORD value?

So, I'm just seeing if anyone has been successful with this method, or maybe provide me with some advice.

If all else fails I will try to clone my phone service onto my pre-existing Samsung phone, and see if I can get her long text messages on that!

Thanks!

---

› See More: Moto Q9c - Enhanced Messaging Service

You can mark me down as wanting to know this too... i did bajillions of registry edits yesterday and sped my Q 9c up like you wouldn't believe, and while i know how to make a key, if you don't know the correct value name, it's pretty much useless. From what i found, it's not enabled by default because apparently, the majority of business professionals use email and not EMS. So once again we are all stuck with waiting on Microsoft :| If only i could run Linux on my phone....

Ha yeah tell me about it!

My old phone was a Samsung A930 - I got the data cable for it off of ebay. Once it arrives, I plan to, using cdma workshop, try and clone my cell phone service (from the Moto Q). Not sure if this will work but, I need to try!

Hello all. I can see this problem is being posted everywhere. I took the bullet and contacted Verizon. Simple answer EMS, enhanced messaging service (the service that allows 160+ txt messages to be processed) is not supported with the newer phones (smart phones). The reason was that most people send through email or add their IM services to there smart phones and handle communication that way. The MotoQ9c will allow long txt to and from another MotoQ9C, also blackberry phones. However, if you are texting to non-smart phone the message will be truncated. I am told there is no setting that can be changed or other solution for this at this time, except having the text sent to your email account, however responding, I would imagine, would be an issue. I did see a hack/patch for it on line, but it involves changing the programming on your phone, which will void your warranty on the phone. I have not tried this, nor do I recommend doing this. However to help summarize what I have found out there I am posting the link I found.

h t t p://msdn2.microsoft.com/EN-US/library/aa919404.aspx]Enabling Enhanced Messaging Service (EMS) Processing

(Take out spaces in http)

Quote:
This key contains a flag that specifies whether EMS processing is enabled on the device. EMS processing is disabled by default, however, you can enable this support yourself.
To enable EMS processing support:

Register the COM component's GUID by creating the following registry key, and giving it the following name/value pair.

HKEY_CURRENT_USER\Software\Microsoft\SMS\TextShare d
DWORD : EMSHandlerInstalled = 1

Anywho, basically, if you are not texting to another smart phone, you need to keep the messages short.

Additional testing info. This was done with the technician at Verizon as well as with fellow co-workers. I was able to txt 160+ from and to another MotoQ9C. I was not able to receive the same from a LG verizon phone to a MotoQ9C nor from a Samsung. They however were able to receive messages from a MotoQ9.

Verizon did state that they would replace your new phone if purchased within 90 days with a model that does work, but again it will be a "lower grade" phone. "Lower grade", I guess in this case, means works for texting.

Anyway I hope that non-solution info helps.

Also if you would like to contact Verizon yourself the number is 800.922.0204.