Clear an App’s Cache/Data:

NOTE: If one of your apps freezes, crashes, takes up to much storage inexplicably or otherwise causes issues, you can try solving these issues by clearing the app’s cache or data.

WARNING! By clearing an app’s data, all your personal data stored in the app will be deleted, including user profiles, login information, settings etc. To avoid losing personal app data, clear ONLY the app’s cache.

  1. Open “Settings”
  2. Go to “Apps” > “All apps”
  3. Select the desired app
  4. Tap “Storage”
  5. Tap “Clear cache”
  6. If clearing the cache didn’t help, tap “Clear data” > “OK” (check WARNING above)

Clear the Phone’s Cache Partition:

NOTE: If your phone crashes, freezes, doesn’t work as intended and you’re considering a factory reset, alternatively you can try solving these issues by clearing the phone’s cache partition. This can have similar results as a factory reset without losing personal data from the phone.

  1. Turn the phone off if necessary
  2. Press and hold “Power” and “Volume down” at the same time
  3. At the “Boot Mode Selection” screen, release the keys
  4. Navigate the menu by pressing “volume down” and highlight “Recovery”
  5. Press “Volume Up” to select the highlighted option
  6. At the “No Command” screen press and release “Power” and “Volume Up” repeatedly to gain access to Recovery
  7. In Recovery, press “volume down” to navigate the menu and highlight “Wipe cache partition”
  8. Press “Power” to select the option
  9. Finally ensure “Reboot system now” is highlighted and press “Power”

NOTE: If clearing the cache partition didn’t help, you can visit this thread for instructions on how to factory reset the phone instead.

Reboot to Safe Mode and Uninstall an App:

NOTE: If one of your third-party apps causes issues and prevents you from uninstalling it, you should be able to remove the app while in Safe Mode where all third-party apps are disabled by default. To reboot in Safe Mode and remove apps:

  1. Press and hold “Power” on the home screen
  2. From the power management pop-up, tap and hold “Power off”
  3. When prompted to “Reboot to Safe Mode” tap “OK”
  4. After the phone reboots, a “Safe Mode” watermark should be shown on the home screen. Open “Settings”
  5. Go to “Apps” and switch to “All apps” if necessary
  6. Select the desired app
  7. Tap “Uninstall” > “OK”
  8. Exit Safe Mode by rebooting your phone normally



See More: Motorola Moto Z3 Play: Clear App Cache/Data, Wipe the Cache Partition, Reboot to Safe Mode