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NOTE: Before factory resetting the device, you can check this thread for instructions on backing up data, and this thread for a guide on how to restore data.
Soft Reset via Hardware Buttons:
NOTE: A soft reset simulates battery removal, and thus it can be useful if the phone is unresponsive, frozen etc. A soft reset will not affect your personal data.
- Press and hold Power and Volume Down at the same time
- Keep both buttons pressed until the phone reboots
Hard Reset
NOTE: Hard resetting your device will result in the deletion of all your data located on the phones internal memory, including media files, contacts, downloaded content, apps, ringtones etc. Furthermore, all settings will be restored to factory values.
Hard Reset via Settings:
- Open the apps drawer
- Launch Settings
- Access Cloud and accounts
- Tap Backup and restore
- Optionally, enable or disable Back up my data and Restore
- Go back to Settings
- Access General Management and tap Reset > Factory data reset
- Tap Reset device
- In case your device is protected by a PIN / password or lock screen, enter it and tap Continue
- Tap Delete all to confirm
Hard Reset via Hardware Buttons:
NOTE: In case your phone freezes, crashes, is unresponsive or otherwise it prevents you from resetting it via settings, alternatively you can try resetting the device from the Recovery menu, accessible by performing a combination of button presses:
- First ensure the phone us powered off
- Then, press and hold Home and Volume Up at the same time, then tap and hold Power as well
- At the Android logo, release all buttons and wait to gain access to Android Recovery (up to 1 minute)
- Once in Android Recovery, press Volume down repeatedly to navigate to and highlight wipe data / factory reset
- Press Power to select the highlighted option
- Press Volume down to highlight Yes delete all user data and press Power
- After the phone resets, highlight Reboot system now and press Power to confirm
Reset Network Settings:
NOTE: By resetting network settings, you will delete all connection data including existing Bluetooth and Wi-Fi networks. In addition, background data, network selection mode, and data restrictive settings will be restored to default.
- Open the apps drawer and go to General management
- Tap Reset
- Tap Reset network settings
- Tap Reset settings
- If necessary, enter your PIN / password to proceed
- When ready, tap Reset settings
› See More: Samsung Galaxy J3 (2017): Soft/Hard Reset Phone; Reset Network Settings
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