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NOTE: You can visit this thread for a guide on how to back up data on the phone.
Restore Contacts from SD:
- Open Contacts
- Tap Menu > Settings
- If necessary, go to Contacts to display and switch to All contacts
- Tap Import/Export contacts
- Tap Import from SD card > OK
Restore Media Files from SD:
- Launch My Files
- Select SD card and tap Menu > Edit
- Tick the boxes associated with the media files you want to restore
- Tap Menu > Move > Internal storage
- Tap Move here
- Alternatively, tap Create folder or the folder name to restore the files to a different location
- Tap Move here to confirm
Restore Media Files from a PC:
- Connect the Android device to the PC via USB
- Enable File Transfer / Media device at the prompt or from the Notification area
- Launch the File Explorer on the computer
- Locate the media file backups on the PC
- Copy and paste the files to the phone storage, preferably in the folders of origin or the Media directory
- Once done, safely disconnect the device from the USB port
Restore Media Files from a Mac Computer:
- Connect the Samsung phone to the computer via USB
- On the phone, enable Media device / File Transfer when prompted or from the Notification area
- Open Kies on the Mac and go to Back up / restore
- Go to the Restore tab and tick the boxes linked with Music, Photos and other media file types you want to restore
- Click Restore and follow the on-screen prompts to complete the process
- Once done, eject the phone storage by dragging the virtual drive from the desktop and dropping it into the thrash can
- You can safely disconnect the phone from the USB port
› See More: Samsung Galaxy J7 Prime 2: Restore Contacts and Media Files
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