Results 1 to 11 of 11
- 09-30-2006, 05:33 AM #1J BGuest
I think I'm due for an 'upgrade', took the discount last year instead and
will prolly do the same again this year, but ........
How can I contact Orange to find out?
I filled in the form on the web site which said someone would contact me =
nowt!
As a business customer, I can dial 345 and get thru quicker (so they say)
but tried for 15 (?) minutes twice yesterday to no avail.
I think I read somewhere that the 0800 079 xxx number to OCR was no linger
valid.
Any more suggestions?
--
J B
› See More: Contacting Orange?
- 09-30-2006, 05:58 AM #2J BGuest
Re: Contacting Orange?
"J B" <[email protected]> wrote in message
news:[email protected]...
>I think I'm due for an 'upgrade', took the discount last year instead and
>will prolly do the same again this year, but ........
>
> How can I contact Orange to find out?
Bad to answer my own post, I know, but I finally rang 0800 079 4000 and got
thru to someone British, who told me that as I'd taken a 10% discount last
year, that was "for life" (I'm on select500) and that I could upgrade my
phone on 19th October and still keep my discount.
That sounds rather good for Orange - surely there must be a 'simplification'
somewhere??
--
J B
- 09-30-2006, 06:00 AM #3Matt WheelerGuest
Re: Contacting Orange?
"J B" <[email protected]> wrote in message
news:[email protected]...
>I think I'm due for an 'upgrade', took the discount last year instead
>and will prolly do the same again this year, but ........
>
> How can I contact Orange to find out?
>
> I filled in the form on the web site which said someone would
> contact me = nowt!
>
> As a business customer, I can dial 345 and get thru quicker (so they
> say) but tried for 15 (?) minutes twice yesterday to no avail.
>
> I think I read somewhere that the 0800 079 xxx number to OCR was no
> linger valid.
>
> Any more suggestions?
>
Go to the Orange website
http://shop.orange.co.uk/shop/paymonthly/upgrade
Go to the upgrade your phone link, then, use the link on the right to
sign-in.
Once you've signed in, the section on the right will list an
"estimated upgrade fee". If it is zero, the only price you pay at
upgrade is if you want a new handset, in which case, it'll be the
price listed by the phone... (although the price might be difference
in an orange shop).
Another option would be to visit your local Orange shop who can help
you.
As for the phone numbers, the orange website lists 0800 079 0169 on
the upgrades page.
- 09-30-2006, 06:14 AM #4JonGuest
Re: Contacting Orange?
[email protected] declared for all the world to hear...
> I think I read somewhere that the 0800 079 xxx number to OCR was no linger
> valid.
>
> Any more suggestions?
Go to an Orange shop, or ring them up.
--
Regards
Jon
- 09-30-2006, 06:15 AM #5JonGuest
Re: Contacting Orange?
[email protected] declared for all the world to hear...
> "J B" <[email protected]> wrote in message
> news:[email protected]...
> >I think I'm due for an 'upgrade', took the discount last year instead and
> >will prolly do the same again this year, but ........
> >
> > How can I contact Orange to find out?
>
> Bad to answer my own post, I know, but I finally rang 0800 079 4000 and got
> thru to someone British, who told me that as I'd taken a 10% discount last
> year, that was "for life" (I'm on select500) and that I could upgrade my
> phone on 19th October and still keep my discount.
>
> That sounds rather good for Orange - surely there must be a 'simplification'
> somewhere??
No, that's it. If you re-commit again this year without taking another
phone your discount goes to 15%.
--
Regards
Jon
- 09-30-2006, 11:56 AM #6J BGuest
Re: Contacting Orange?
"Jon" <[email protected]> wrote in message
news:[email protected]...
> No, that's it. If you re-commit again this year without taking another
> phone your discount goes to 15%.
Well, that's what I thought, but she said no!
--
J B
- 09-30-2006, 02:30 PM #7PaulGuest
Re: Contacting Orange?
"J B" <[email protected]> wrote in message
news:[email protected]...
>I think I'm due for an 'upgrade', took the discount last year instead and
>will prolly do the same again this year, but ........
>
> How can I contact Orange to find out?
>
> I filled in the form on the web site which said someone would contact me =
> nowt!
>
> As a business customer, I can dial 345 and get thru quicker (so they say)
> but tried for 15 (?) minutes twice yesterday to no avail.
>
> I think I read somewhere that the 0800 079 xxx number to OCR was no linger
> valid.
>
> Any more suggestions?
>
>
> --
>
> J B
>
Do what most people with phone insurance do. Have the phone lost or stolen,
then sell it on ebay.
Cheap easy way to upgrade.
- 10-01-2006, 04:22 AM #8JonGuest
Re: Contacting Orange?
[email protected] declared for all the world to hear...
> Do what most people with phone insurance do. Have the phone lost or stolen,
> then sell it on ebay.
> Cheap easy way to upgrade.
Also quite easy to get yourself into trouble as well. Probably not the
best advice to follow.
--
Regards
Jon
- 10-01-2006, 04:27 AM #9J BGuest
Re: Contacting Orange?
"Paul" <[email protected]> wrote in message
news:[email protected]...
> Do what most people with phone insurance do. Have the phone lost or
> stolen, then sell it on ebay.
> Cheap easy way to upgrade.
Paul
Thanks for that stunning piece of advice.
I don't have 'phone insurance' and I'm not in the habit of committing fraud.
--
J B
- 10-02-2006, 08:35 AM #10J BGuest
Re: Contacting Orange?
"Jon" <[email protected]> wrote in message
news:[email protected]...
> Go to an Orange shop, or ring them up.
Just had this e mail from Orange ...
Dear James,
Thank you for your latest correspondence regarding the problems you have had
calling customer services.
We regret any inconvenience that this has caused you and your company.
Orange values your custom and your comments about our service. We are
trying
to resolve the issues which are causing the large call queues, by
restructuring our departments and employing more customer services
representatives.
However, this is going to take time and we would appreciate your patience
when calling customer services. Your correspondence has been received by
our
offline Business Support team who deal purely with the administration. They
are not able to make out going calls to customers regarding account issues
other than on an administrative level.
Therefore we apologise, and thank you for understanding this does not
reflect
on the importance of your business with Orange.
However you will need to call out Customer Services in order for us to help
out with your query. Our number is 345 from an Orange mobile or 07973100345
from another phone. Alternatively you can fax your request through on
08703764729, complete on company letter head, your request and signed.
Regards
Business Support Team
--
J B
- 10-06-2006, 04:36 PM #11Steve TerryGuest
Re: Contacting Orange?
"J B" <[email protected]> wrote in message
news:[email protected]...
>I think I'm due for an 'upgrade', took the discount last year instead and
>will prolly do the same again this year, but ........
>
> How can I contact Orange to find out?
>
Try my old list on
http://www.uselessinfo.pwp.blueyonder.co.uk/stlist.htm
But many of the numbers are out of date
Steve Terry
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