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  1. #1
    JEANNIEMAC
    JEANNIEMAC is offline
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    NEW YORK CITY
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    I've sent five emails to Virgin Mobile over the past month and have received not one reply. I wanted to know about my cycle and when it begins and ends. This - in order to keep track of my minutes. The service is not good.


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  2. #2
    FreeTextAlerts
    FreeTextAlerts is offline
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    Re: Virgin Mobile Service

    You should call them (if you can [if you can't then that's ridiculous]). Tell them that you've sent them 5 emails over the past month and they might give u a deal or something. ps. it always helps to sound angry :-)



  3. #3
    JEANNIEMAC
    JEANNIEMAC is offline
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    Location
    NEW YORK CITY
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    Re: Virgin Mobile Service

    When I tried to access a page showing payments and when due, it activated a payment for the coming month, starting that day. This lost me 100 night and weekend minutes I still had left. When I finally reached a person, they said nothing could be done. When I asked why not, they said "it was not their policy"
    That is a real cop-out. Apparently your cycle is up at midnight on due date of payment.



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