- 09-08-2006, 09:41 AM #1Newbie
- Location
- Massachusetts
- Posts
- 5
My wife and I just started a new Verizon account with matching VX8300's. Mine seems to work perfectly. Hers works perfectly most of the time but randomly loses the signal.
Last night we were sitting at our diningroom table where we have a 3-bar signals and totally at random her VX8300 would go into "searching for service" mode and then a few seconds later would be back up with 3 bars. It did this several times, and the whole time there was no change on my unit.
Yesterday she dropped our cat off at the vet and called me from the parking lot - the Verizon tower is right behind the vet building and she had a maximum signal. And in mid-call her phone went into "searching for service". After awhile it was back to full strength and she called me again with no trouble.
What's up with this? Since the problem is random and intermittent will we have any trouble convincing Verizon to exchange the unit?
› See More: Matching phones, NOT matching service
- 09-08-2006, 10:17 AM #2
Re: Matching phones, NOT matching service
You could try dialing *228 option 2 from the phone. I doubt that will work, but it's worth a try. If it doesn't work, I'd take it in to a corporate store. They should be able to swap it under the manufacturer's warranty. They will need to duplicate the problem though so I hope that it loses signal often.
- 09-08-2006, 10:27 AM #3
Re: Matching phones, NOT matching service
Originally Posted by plnelson
- 09-08-2006, 10:33 AM #4
Re: Matching phones, NOT matching service
That will usually work if you go to the store you originally bought the phone. Otherwise, they probably won't care. The only thing that gets hurt when a customer cancels is the commission to the store that set up the account. I think it's funny when people threaten to cancel service in my store when they say they bought the phone online. I just say, "Ok, do you want me to help you cancel the line?" Then they get flustered and have to try to get out of the corner they just put themselves in. It's pure entertainment.
- 09-08-2006, 10:45 AM #5
Re: Matching phones, NOT matching service
Originally Posted by spum
Edit: That is to say, if there is a problem at all... swap phones with your wife for a day or two. I've heard of cases where people's phones didn't work right because they were covering the internal antenna with their hand... I know you have a regular antenna but it could possibly be something as simple as how you how the phone? See if you have the same problem with it and go from there.Last edited by Brad729; 09-08-2006 at 10:49 AM.
- 09-08-2006, 11:27 AM #6Newbie
- Location
- Massachusetts
- Posts
- 5
Re: Matching phones, NOT matching service
Originally Posted by Brad729
if there is a problem at all... swap phones with your wife for a day or two.
- 09-08-2006, 12:26 PM #7
Re: Matching phones, NOT matching service
That's the risk you take when you buy online. For some reason unknown to me, getting customer service to respond to a problem from an online order is like pulling teeth. I hope they gave you the envelope to ship the equipment back.
- 09-10-2006, 12:21 PM #8Newbie
- Location
- Massachusetts
- Posts
- 5
Re: Matching phones, NOT matching service
Originally Posted by spum
Similar Threads
- alt.cellular.verizon
- alt.cellular.verizon
- alt.cellular.verizon
- Motorola
Тур до Львова: кав'ярні, екскурсії, визначн
in Chit Chat