I had an lg vu for 5 months,the screen froze up on it ,everything else worked side buttons,face buttons,camera,but just not the touch screen? when i called lg the lady tried several ways to make it sound like it was something I did to cause it? after a few minutes of this ,I said look this phone was treated with respect since day one!there is not even any scratch on it,it has never been even exposed to moisture,it has never been dropped! VERY reluctantly she gave me a return authorization code.then she gave me the address in Texas to send it to.then said if we think the problem is your fault,which she just spent 15 minutes saying it was my fault without even seeing the phone,we will charge you up to $100 to fix it! i said im not paying $100 dollars to fix this phone! I certainly understand that people including me can be rough on phones.we have a business also and understand that many people think that the product you sell should last for ever and should be bullet proof so to speak.but this phone only came out of its holder to be charged or answered,it hasn't even been dirty!.she then said i may have put to much pressure on the screen somehow .and again they would not charge more then $100 to fix it.after that experience,we took our new lg tv that we had just purchased back to best buy in exchange for a different model. the phone did work flawlessly for 5 months and i was very happy with it. but 5 months is just not long enough for the price. hopefully you wont need to contact customer service. BUT BEWARE IF YOU

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