NOTE: You can visit this thread for a guide on how to back up app data, contacts, and media files.

Restore App Data:

  1. Open “Settings
  2. Go to “Phone Management
  3. Tap “Backup & Reset” > “Restore from backup
  4. Select the backup file you want to restore
  5. Tap “Start” > “Done

NOTE: You might need to reboot the device to complete the process.

Restore Contacts:

  1. Open “Settings
  2. Go to “Phone management
  3. Tap “Backup & Reset
  4. Select “Restore from backup” under “LG Backup
  5. Tap the backup you want to restore and tap “Start
  6. At the “Restored” prompt tap “Done

Restore Media Files:

  1. Open “Settings
  2. Access “Phone Management
  3. Tap “Backup & Reset” > “Restore from backup
  4. Select the media file backups to restore
  5. Tap “Start
  6. At the “Restore completed” prompt tap “Restart

Restore Media Files from a PC:

  1. Connect the LG device to the computer via USB
  2. On the phone, enable “Media device” / “File Transfer” at the prompt or from the Notification shade
  3. Open the File Explorer on the computer
  4. Locate the media file backups on the PC
  5. Copy and transfer the files to the phone storage, preferably in the folders from where they originate
  6. Once done, eject the phone storage and safely disconnect the device from the USB port



See More: LG K11: Restore App Data, Contacts, and Media Files