Clear App Cache/Data:

NOTE: If one of your apps freezes, crashes, takes up too much storage inexplicably, or otherwise doesn’t work as intended, you can try fixing these issues by clearing the app’s cache/data.

WARNING! When you clear an app’s data, all your personal data stored within the app will be deleted, including user profiles, save files, credit card and login information, settings etc. To avoid losing personal app data, clear ONLY the app’s cache.

  1. Launch “Settings”
  2. Go to “Apps” and ensure “All apps” is selected in the drop-down menu at the top
  3. Select the desired app and go to “Storage”
  4. Tap “Clear cache”
  5. If clearing the app cache didn’t help, tap “Clear data” > “OK”

Clear the Phone’s Cache Partition:

NOTE: In case your phone freezes, crashes, runs out of storage inexplicably or otherwise doesn’t work as intended and you’re considering factory resetting it, alternatively you can try solving these issues by clearing the phone’s cache partition. This can lead to results similar to a factory reset without losing any personal data stored on the device.

  1. Ensure the phone is powered down
  2. Press and hold “Power” and “Volume down” simultaneously
  3. Once you gain access to the “Boot Mode Selection Menu” release both buttons
  4. From the menu, press “Volume down” to navigate to and highlight “Recovery”
  5. Press “Volume Up” to confirm the selection
  6. At the “No Command” screen, press and release “Power” and “Volume Up” several times until you gain access to Android Recovery
  7. Once in Recovery, press “Volume down” to navigate to and highlight “wipe cache partition”
  8. Press “Power” to select the highlighted option
  9. Once in cache partition is cleared, highlight “Reboot system now” and press “Power”

NOTE: If clearing the cache partition didn’t solve the issues, you can check this thread for a guide on how to factory reset your device instead.

Reboot to Safe Mode and Uninstall an App:

NOTE: If you have installed a third-party app that causes issues and prevents you from removing it, you should be able to remove the app from Safe Mode. In this mode, all third party apps are disabled by default.

  1. Press and hold “Power”
  2. In the power management pop-up, press and hold “Power off”
  3. At the “Reboot to Safe Mode” prompt, tap “OK”
  4. Once the phone reboots, open “Settings” and go to “Apps”
  5. Ensure “All Apps” is selected in the drop-down menu and select the desired app
  6. Tap “Uninstall” > “OK” to confirm
  7. To exit Safe Mode, press and hold “Power” and reboot your device as you would do normally


› See More: Moto G5S Plus: Clear App Data/Cache; Wipe the Cache Partition; Reboot to Safe Mode