Clear An App’s Cache/Data:

NOTE: If one of your applications crashes, freezes, takes up too much storage inexplicably or otherwise doesn’t work as intended, you can try solving these issues by clearing the app’s cache or data.

WARNING! When you clear an app’s data, all your personal data stored within the app will be deleted. This includes user profiles, login and credit card information, save files, settings etc. To avoid losing personal app data, clear ONLY the app’s cache.

  1. Launch “Settings
  2. Go to “Apps
  3. Ensure “All apps” is selected
  4. Tap the desired app
  5. Go to “Storage” and tap “Clear cache
  6. If clearing the cache didn’t help, tap “Clear data” > “OK

Clear the Phone’s Cache Partition:

NOTE: If your phone freezes, crashes, takes up too much storage inexplicably or otherwise doesn’t work as intended and you plan on factory resetting it, alternatively you can try solving the problems by clearing the cache partition. This can have similar results as a factory reset without losing personal data from the phone.

  1. If necessary, turn the phone Off
  2. Press and hold “Power” and “Volume Down” at the same time
  3. At the “Boot Mode Selection” screen, release the buttons
  4. Press “Volume down” repeatedly to navigate the menu and highlight “Recovery
  5. Press “Volume Up” to select the highlighted option
  6. At the “No Command” screen, press and release “Power” and “Volume Up” repeatedly until you gain access to Recovery
  7. Once in Recovery, navigate the menu by pressing “Volume down” repeatedly and highlight “Wipe cache partition
  8. Press “Power” to select the option
  9. Once done, ensure “Reboot system now” is highlighted and press “Power

NOTE: if clearing the cache partition didn’t help, you can check this thread for a guide on how to factory reset the phone instead.

Reboot to Safe Mode and Uninstall an App:

NOTE: If a third-party app causes issues and prevents you from removing it, you should be able to uninstall the app in Safe Mode, where all third-party apps are disabled by default.

  1. Press and hold “Power” while viewing the home screen
  2. In the power management pop-up, tap and hold “Power off
  3. At the “Reboot to Safe Mode” prompt, tap “OK” NOTE: once the device reboots, you should see a “Safe Mode” watermark in the lower area of the home screen
  4. To uninstall the app, launch “Settings” then go to “Apps
  5. Make sure “All apps” is selected
  6. Tap the desired app and press “Uninstall” > “OK
  7. After the app has been uninstalled, exit Safe Mode by rebooting your device as you would normally do



See More: Motorola Moto G6 Plus: Clear App Data/Cache; Wipe the Cache Partition; Reboot to Safe Mode