Sprint
changed the details of my plan to resolve an issue I had with them
breaking their end of my contract!!! My plan details used to say
"With an America plan, roaming calls are treated like normal voice calls and you will not incur any additional charges." Sound familiar? Go back to your plan details and try to find that same line again, it's been
DELETED.
This was probably the
ONLY reason I chose Sprint over other carriers, because I wanted to put my dad on my plan and he travels a lot, therefore he goes in and out of roaming all the time.
Well, a few months ago I started noticing a huge discrepancy in how many nights & weekends minutes my statement said we were using, and also my mobile-to-mobile minutes. Basically, my statement said we were using a lot of daytime minutes and I sat down to add them up manually,
only to find a difference of several hundred minutes.
I called Sprint and explained it to them.
They apologized and credited my bill for the difference, which was somewhere around $40. They also said they would look into it and try to fix the problem.
A month or two later, I had the same problem and called in again but this time I was told that in order to process my credit, it had to go through billing first. Okay, I waited and waited and no credit showed up on my bill, so I called.
They told me that all the minutes had been calculated correctly and no credit would be given.
Now I am being told that when one of the phones in my plan is roaming,
I will be paying the daytime rate for those minutes used, and also paying the daytime rate to call other phones in my plan. Remember
"With an America plan, roaming calls are treated like normal voice calls and you will not incur any additional charges"? I am furious with Sprint right now! I feel like I should be let out of the contract because they broke their end of the bargain!
Correct me if I'm wrong, but when someone signs a contract, both parties are supposed to be bound by the terms of the agreement. If Sprint thinks they can just go changing little details like this any time it suits their needs, they are going to be screwing a lot of people out of a lot of money and I want everyone who reads this thread to think twice about Sprint.
Sprint Fair & Flexible plans are in my opinion not fair OR flexible. I have moderated the Sprint forum here for the past 7 months, and stuck up for Sprint a lot of times when people came along to complain about their problems. Now, I am ready to apologize to everyone who ever complained about Sprint in these forums because I'm starting to feel the same way about them.
Big corporations seem to think they can push individual customers around and nobody will ever find out about it. I'm here to tell Sprint we're sick and tired of it. This site is heavily indexed by search engines, and my complaint is sure to start turning up in google results soon when people search for Sprint information or Sprint complaints. I gave Sprint plenty of chances to make things right with their end of the bargain, and they chose to change the details of their entire America plan to keep more money in their pockets.
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