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Topic Review (Newest First)

  • 01-18-2007, 03:39 PM
    Wildheart75
    Quote Originally Posted by kckrl5
    I could not stand sprint. I got divorced and was forced to take both phones that were in the plan my ex and I had because her name was not on contract. They refused to let me drop my plan down in mins, (my ex used almost every min of 1000 min plan) and I would have to pay a disconnect fee to drop second line.
    I was stuck paying over $100 a month for 2 phones when I only used about 30% of the plan.
    I screwed up and lost my phone (other one was broke) 1 mnth before end of contract. I was given a free phone with new 2 yr agreement, and my friend joined my plan on second line(big mistake).
    6 months later I fell behind 2 months. I talked to rep and was told that the disconnect fees would be dropped ($300) if I paid the outstanding balance, and my service would be turned back on.
    When I went in to pay, I was told I had to pay the outstanding balance and the disconnect fees. I walked out, and it will be long time till they get anything from me. My paychecks are already being garnished to the max, and they can go fly a kite.

    When you signed up with Sprint you agreed to the terms and conditions. It isn't Sprints fault you got divorced. Why should they eliminate an ETF because you got divorced? You signed an agreement and it is your responsibility to honor that agreement. You chose to put the account in your name instead of adding your wife to the account so it is your responsibility.
  • 01-13-2007, 05:40 AM
    camstuf
    @Lexmecatwk,
    Thanks for the laugh.

    I ordered the i880 on line, and these points are true:
    Their online discount price was not honored
    The next day shipping charge is BULL:
    They send you an email and then you have to do a phone verification before they will ship the phone.
    Hence, no next day phone!

    2nd point: My phone activation took all of a few minutes:
    Called on old cell phone to transfer, hung up, and the new phone was working.

    3rd point, the language barrier is your problem, not theirs.
  • 01-13-2007, 12:37 AM
    deckof53
    Be aware: Sprint complaint department IS the Customer Care centers... the corporate number will get you transfered back to customer care also....... no one speaks to the legal department, don't even try to go there, you can mail them legal documents, but that is the only contact you can have with them....
  • 01-12-2007, 02:42 AM
    Medic63
    Great post Lexmecatwk. The use of all capital letters and the plethora of mis*****ed words, along with the poor grammar and punctuation will certainly get your point across to them.
  • 12-14-2006, 09:22 PM
    LEXMECATWK
    HEY I THINK YOU SHOULD READ THIS LETTER I TYPED AND SENT TO EVERY CORPERATE OFFICE LINK FOR SPRINT/NEXTEL I COULD FIND.....I JUST PURCHASED THE NEW HYBRID NEXTEL-SPRINT ic502........EXTREEEEEMLY FRUSTRATING HOURS UPON HOURS I HAVE WASTED OF MY LIFE....IM ON THE PHONE WITH THEM RIGHT NOW SINCE 8:50....ITS NOW 10:14....ONLY SPOKE TO ONE PERSON AFTER A 20 MIN HOLD TILL THEN.....FOR 5 MIN.....THIS IS , WELL READ.....

    (IF ANYONE HAS THE PRESIDENT OR CEO PHONE # PLEASE SEND TO ME ..THANK YOU [email protected])


    To: [email protected]
    I WOULD LIKE TO START FROM THE BEGINING.I AM ____________ ....I HAVE BEEN WITH NEXTEL FOR SEVERAL YEARS AND HAVE BEEN PLEASED WITH THE SERVICE TILL 12/5/06....SITUATION......I CALLED SPRINT/NEXTEL, TO WHAT I THOUGHT WAS GOING TO BE ANOTHER PLEASENT AND EASY ORDER....AFTER CALLING INITALY AND BEING EATHER TRANSFERED SEVERAL TIMES,OR DISCONNECTED....EVEN SPEAKING TO SOMEONE WHOS ENGLISH WAS VERY POOR!!! AND COULD NOT EVEN UNDERSTAND VERY MUCH OF WHAT THEY WERE SAYING....TRYED TO PLACE THE ORDER FO THE ic502.....SEVERAL CALLS AND HOURS LATER WAS ABLE TO PLACE WHAT I THOUGHT WAS MY ORDER FOR THE PHONE,...(CALL WAS RECORDED) WAS GIVEN A TRACKING # AND I ASKED TO PAY OVERNIGHT SHIPING, WHICH I WAS TOLD WOULD BE WAVED,...OK...WELL I SPECIFIED AND ASKED TWICE IF THE PHONE WAS GOING TO BE RECIVED THE NEXT DAY..WAS TOLD YES....THANKED HER AND WAS EXPECTING THE PHONE THE NEXT DAY........NEVER HAPPENED , WAS GETTING MOORE THAN EXTREEMLY FRUSTRATED BY THIS TIME....AFTER CALLING AND BEING ON THE PHONE FOR SEVERAL HOURS/SEVERAL TRANSFERS AND REPEATING MYSELF.. (MORE THAN 4hrs TO BE EXACT) WAS EXTREEMLY MAD AT THIS POINT!!!!!!! , BUT KEPT MY COMPOSURE BUT EXPRESSED THE FACT OF MY COMPLET DISSATISFACTION WITH THE EXTREEMLY POOR CUSTOMER SERVICE, WAS APOLIGISED TOO AND THEN TOLD SORRY THERE WAS A MISTAKE AT THE WAREHOUSE AND WOULD BE RECIVED THE NEXT DAY.....!!!!NEVER HAPPENED!!!!.......SO I PROCEDED TO CALL AGAIN AND AGAIN BEING ON THE PHONE FOR SEVERAL MOORE HOURS/TRANSFERS/WAS FINALY HELPED BY A SUPERVISOR AND WAS TOLD THE ORDER WAS NEVER PLACED.....SO HE PROCEEDED TO TELL ME THERE WOULD BE A CREDIBT TO MY ACCOUNT FOR THE PHONE....ECT...AND TRANSFERED ME TO ANOTHER PERSON TO PLACE THE ORDER ...COULD NOT EVEN PROPERLY UNDERSATND HER ITHER AND THEN POLITELY PROCEDIED TO ASK FOR A SUPERVISOR...WAS TOLD SEVERAL TIMES(4) ,,,,DIDNT NEED TO SPEAK TO A SUPERVISOR ...BY THE 3 WAS GETTING PRETTY PIVED!!!...THEN WAS TRANSFERED AGIN TO SEVERAL MOOOOOOOOORE TRANSFERS AND THEN FINALY TRANSFERED TO A VERY NICE WOMAN WHO WAS ABLE TO HELP ME AND PLACED THE ORDER, WAS TOLD THE PHONE WAS ON BACKORDER AND COULD NOT GUAREENT WHEN I WAS GOING TO RECIEVE THE PHONE..WENT AHEAD AND PLACED THE ORDER.....THIS AFTER BEING ON THE PHONE 3 1/2 HOURS LATER......FINALY I RECIVED THE PHONE ON THE 12/11/06...THEN PROCED TO CALL AND ACTIVATE THE PHONE WHICH AT THAT POINT TOOK ROUGHLY A LITTLE OVER 1-2 hrs..(P.S. FORGOT TO MENTION THE WHAT SEEMS TO BE THE MEARGE WITH SPRINT TO BE A SEVER PROBLEM BETWEEN THEM NOT COMUNICATING WITH EACH OTHER PROPERLY AND NOT BEING TO ACCESS THE SAME INFORMATION....I ALSO ASKED SEVERAL TIMES FOR A COMPLAINT DEPARTMENT WHICH I WAS TOLD THERE WAS NONE PROCED TO ASK FOR A CORPERATE #WHICH WAS TOLD WERNT ABLE TO GIVE US ONE) TO BE ABLE ..FINALY IT WORKS........THIS DOSENT EVEN BEGIN TO TELL YOU THE PROBLEMS WITH MY WIFES SPRINT PHONE ...FROM THIS POINT MY WIFE IS GOING TO TYPE HER ORDEAL............
    I AM _________________..AS I PROCEED TO CALLTHE HASTLE AND TRANSFERR AND THE SEVER LANGUAGE BARRIER..BEFORE I PLACED MY ORDER ON DEC.6,2006 I WANTED TO MAKE SURE THAT I WOULD STILL GET MY CORPORATE DISCOUNT THAT I HAVE HAD WITH MY NEXTEL ACCOUNT, FOR THE TIME THAT I HAVE BEEN A NEXTEL CUSTOMER .... I WAS TOLD THAT EVERYTHING SHOULD TRANSFER OVER TO MY SPRINT ACCOUNT THAT I HAD WITH NEXTEL EXCEPT FOR MY MINUTE PLAN AND IF IT DIDNT THAT IT WOULD BE A SIMPLE PHONE CALL TO HAVE IT TAKEN CARE OF IT WAS NOT A SIMPLE PHONE CALL...WHEN I PROCEDED TO PLACE THE PHONE CALL AFTER I RECIVED THE PHONE.....AGAIN A HASTLE OF SEVERAL TRANS FERS AND THE LANGUAGE BARRIE ISSUE ....I WAS TOLD I COULD NOT HAVE MY PHONE BILLED TO MY ACCOUNT AND THEN PROCED TO ASK FOR A SUPERVISER ....THE SUPERVISER WAS ABLE TO TAKE CARE OF THE ORDEAL.....

    I AM STILL WAITING TO HEAR IF I AM GOING TO RECIEVE THE CORPERATE DISCOUNT THAT I HAD WITH NEXTEL,THAT I WAS TOLD THAT" WAS GOIUNG TO BE A SIMPLE PHONE CALL....CALLED AND WAS TOLD THAT THE DISCOUNT THAT I WAS RECIVING WITH NEXTEL WAS(18%) WAS WOW THAT IS A HUIGE DISCOUNT ... "AND TOLD THE DAY I CALLED WOULD BE CALLED BACK THAT NIGHT...(12-11-06) NEVER HAPPENED....CALLED AGAIN 12-13-06 WAS TOLD AT THIS POINT 30-60 DAYS BEFORE I WOULD GET AN ANSWER...


    FROM THIS EXPERIANCE I AM NOW CONTACTING FOR NOT ONLY THE BENIFIT OF MY SELF (FROM A OWN OF A BUSINESS STAIND POINT) AND THE MANY OTHER CUSTOMERS THAT I AM SHURE HAVE/GOING TO HAVE WILL PROBABLY COUST YOUR CO. SEVERAL THOUSANDS OF REVINEW FROM DISSATISFIED CUSTOMERS THAT WILL PROBABLY LEAVE FROM THE POOR CUSTOMER SERVICE ...WITH BEING ABLE TO BE 1. HONEST, 2. ACCURATE ON THERE INFORMATION 3.LANGUAGE BARRIER 4.BEING ABLE TO HANDLE PROPERLY THE SITUATION WITHOUT BEING TRANSFERED SEVERAL TIMES AND OR PLACED ON HOLD FOR EXTENSIVE AMOUNTS OF TIME 5. BEING DISCONECTED DURING A TRANSFER.......

    AT THIS POINT I HAVE CALLED ANOTHER CARRIER WHO IS WILLING TO PAY MY CANSILATION FEES FROM YOUR CO., AND WILLING TO TRANSFER MY # AND GREAT MONTHLY RATE ALONG WITH FREE PHONE....

    DUE TO BEING A LONG TIME CUSTOMER I WOULD NOT LIKE TO HAVE TO END MY SERVICES WITH YOU BUT IF I AM NOT CONTACTED AND THIS ISSUE IS NOT RESOLVED I WILL BE WILLING TO DO SO. P.S. NOT A THREAT BUT AS A CONSUMER I AM WILLING TO ALSO TELL THE ROUGHLY 800 OR SO CLIANTS/CUSTOMERS I HAVE THAT I KNOW ARE EATHER WITH SPRINT/NEXTL THE EXPERIANCE I HAVE HAD AND THE CO. THAT IS WILLING TO OFFER ME THE CUSTOMER SERVICE THAT I EXPECT AS A CONSUMER TO TRANSFER THERE SERVICES AND LET ANYONE THEY KNOW WHO HAS YOUR SERVICES ABOUT THE EXTREEMLY STRESSFUL,POOR,HASTLES I HAVE HAD....AGAIN NOT A THREAT ...WOULD LIKE TO NOT HAVE TO GO THIS FAR.....
  • 12-12-2006, 11:53 PM
    Dustyb
    Sprint did just about the same thing to me. I've been trying to get my dad to change over to T-Mobile for months. The folks at Sprints are unhelpful crooks, I can rarely get help from them, and I'm the over polite type on the phone. I cannot stand sprint.
  • 12-09-2006, 10:22 PM
    kckrl5
    I could not stand sprint. I got divorced and was forced to take both phones that were in the plan my ex and I had because her name was not on contract. They refused to let me drop my plan down in mins, (my ex used almost every min of 1000 min plan) and I would have to pay a disconnect fee to drop second line.
    I was stuck paying over $100 a month for 2 phones when I only used about 30% of the plan.
    I screwed up and lost my phone (other one was broke) 1 mnth before end of contract. I was given a free phone with new 2 yr agreement, and my friend joined my plan on second line(big mistake).
    6 months later I fell behind 2 months. I talked to rep and was told that the disconnect fees would be dropped ($300) if I paid the outstanding balance, and my service would be turned back on.
    When I went in to pay, I was told I had to pay the outstanding balance and the disconnect fees. I walked out, and it will be long time till they get anything from me. My paychecks are already being garnished to the max, and they can go fly a kite.
  • 12-05-2006, 08:00 AM
    ckoffend
    I have been with Verizon for about 6 months now. The key issue with Verizon is that they give you about one week to pay your bill once you actually receive it (this means you need to send your payment within about 3-4 days, not good if you travel), or they turn off your phone. Since I use my phone for business, I have the invoice sent to my accounting department, but like most businesses, we only pay bills twice a month on fixed dates. Our solution has been to pay my/our basic contract rate each month in advance and then pay the overages with our regular scheduled check cutting dates. So far, this has worked well. I also have Verizon send me a notification via messaging to my phone to let us know when the invoice is available on line. A copy of this e-mail is automatically sent to my secretary. This also helps.

    I was with Sprint PCS for 6 years before giving up on the continuing billing issues and changes to the contracts, not to mention that service coverage was not very good (for my puposes).

    So far, I like Verizon better than Sprint, but am still in the honeymoom period, I guess. BTW: I got the 6700 Pocket PC phone with Windows mobile. I would not recommend this phone. It has already been replaced once when the screen died. It acts pretty quirky and I don't have much confidence in it.

    Good luck all
  • 12-04-2006, 11:49 PM
    caffeinetripp
    I've also had a lot of problems with Sprint. They constantly change my text messaging, adding internet charges when the internet on the phone has to be enabled by going through the "Others" section and putting in a password. They have added Sprint-to-Sprint which is automatically included with the family plan that I have. My bill charges have been astronomical when they should only charge me just under $100.00 a month (upwards of $140.00/month). I've had to raise hell every month for them to get it right. T-Mobile or Verizon is coming next.
  • 11-15-2006, 02:08 AM
    larry
    Quote Originally Posted by Brad729
    Sprint changed the details of my plan to resolve an issue I had with them breaking their end of my contract!!! My plan details used to say "With an America plan, roaming calls are treated like normal voice calls and you will not incur any additional charges." Sound familiar? Go back to your plan details and try to find that same line again, it's been DELETED.

    This was probably the ONLY reason I chose Sprint over other carriers, because I wanted to put my dad on my plan and he travels a lot, therefore he goes in and out of roaming all the time. Well, a few months ago I started noticing a huge discrepancy in how many nights & weekends minutes my statement said we were using, and also my mobile-to-mobile minutes. Basically, my statement said we were using a lot of daytime minutes and I sat down to add them up manually, only to find a difference of several hundred minutes.

    I called Sprint and explained it to them. They apologized and credited my bill for the difference, which was somewhere around $40. They also said they would look into it and try to fix the problem. A month or two later, I had the same problem and called in again but this time I was told that in order to process my credit, it had to go through billing first. Okay, I waited and waited and no credit showed up on my bill, so I called. They told me that all the minutes had been calculated correctly and no credit would be given.

    Now I am being told that when one of the phones in my plan is roaming, I will be paying the daytime rate for those minutes used, and also paying the daytime rate to call other phones in my plan. Remember "With an America plan, roaming calls are treated like normal voice calls and you will not incur any additional charges"? I am furious with Sprint right now! I feel like I should be let out of the contract because they broke their end of the bargain!

    Correct me if I'm wrong, but when someone signs a contract, both parties are supposed to be bound by the terms of the agreement. If Sprint thinks they can just go changing little details like this any time it suits their needs, they are going to be screwing a lot of people out of a lot of money and I want everyone who reads this thread to think twice about Sprint.

    Sprint Fair & Flexible plans are in my opinion not fair OR flexible. I have moderated the Sprint forum here for the past 7 months, and stuck up for Sprint a lot of times when people came along to complain about their problems. Now, I am ready to apologize to everyone who ever complained about Sprint in these forums because I'm starting to feel the same way about them. Big corporations seem to think they can push individual customers around and nobody will ever find out about it. I'm here to tell Sprint we're sick and tired of it.

    This site is heavily indexed by search engines, and my complaint is sure to start turning up in google results soon when people search for Sprint information or Sprint complaints. I gave Sprint plenty of chances to make things right with their end of the bargain, and they chose to change the details of their entire America plan to keep more money in their pockets.
    I'm not sure if I understand what exactly you are complaining about. But a few comments. I don't see how they could screw up the timing of your calls. Either they fall into the nights and weekend category or they don't. They can't mess that up. What do you mean you added it up manually? How do you go about doing that? It's registered on the network clock. If your plan includes free roaming then there's no charge for that. Sprint doesn't just go changing the terms of your contract like that. Nothing has been taken away unless your plan somehow got changed or wasn't set up properly. I believe you were misinformed.
  • 11-14-2006, 10:25 AM
    ckoffend
    Quote Originally Posted by Brad729
    Sprint changed the details of my plan to resolve an issue I had with them breaking their end of my contract!!! My plan details used to say "With an America plan, roaming calls are treated like normal voice calls and you will not incur any additional charges." Sound familiar? Go back to your plan details and try to find that same line again, it's been DELETED.

    This was probably the ONLY reason I chose Sprint over other carriers, because I wanted to put my dad on my plan and he travels a lot, therefore he goes in and out of roaming all the time. Well, a few months ago I started noticing a huge discrepancy in how many nights & weekends minutes my statement said we were using, and also my mobile-to-mobile minutes. Basically, my statement said we were using a lot of daytime minutes and I sat down to add them up manually, only to find a difference of several hundred minutes.

    I called Sprint and explained it to them. They apologized and credited my bill for the difference, which was somewhere around $40. They also said they would look into it and try to fix the problem. A month or two later, I had the same problem and called in again but this time I was told that in order to process my credit, it had to go through billing first. Okay, I waited and waited and no credit showed up on my bill, so I called. They told me that all the minutes had been calculated correctly and no credit would be given.

    Now I am being told that when one of the phones in my plan is roaming, I will be paying the daytime rate for those minutes used, and also paying the daytime rate to call other phones in my plan. Remember "With an America plan, roaming calls are treated like normal voice calls and you will not incur any additional charges"? I am furious with Sprint right now! I feel like I should be let out of the contract because they broke their end of the bargain!

    Correct me if I'm wrong, but when someone signs a contract, both parties are supposed to be bound by the terms of the agreement. If Sprint thinks they can just go changing little details like this any time it suits their needs, they are going to be screwing a lot of people out of a lot of money and I want everyone who reads this thread to think twice about Sprint.

    Sprint Fair & Flexible plans are in my opinion not fair OR flexible. I have moderated the Sprint forum here for the past 7 months, and stuck up for Sprint a lot of times when people came along to complain about their problems. Now, I am ready to apologize to everyone who ever complained about Sprint in these forums because I'm starting to feel the same way about them. Big corporations seem to think they can push individual customers around and nobody will ever find out about it. I'm here to tell Sprint we're sick and tired of it.

    This site is heavily indexed by search engines, and my complaint is sure to start turning up in google results soon when people search for Sprint information or Sprint complaints. I gave Sprint plenty of chances to make things right with their end of the bargain, and they chose to change the details of their entire America plan to keep more money in their pockets.
    Write to sprint via certified mail: Like many thousands of individuals that I have read about via the internet, I too have had my major headaches with Sprint PCS. World Headquarters phycial address:
    Sprint World Headquarters, 6200 Sprint Parkway, Overland Park, Kansas 66251; Chairman of the board: Gary D. Forsee. Send certified mail to his attention at the World Headquarters. He probably won't reply, but at least you will have physical proof of Sprint's receipt of your communications if sent via certified mail. Good Luck
  • 10-27-2006, 04:58 AM
    camstuf
    Quote Originally Posted by camstuf
    I too recently was switched from Nextel to Sprint Fair & Flexible plans,
    and now I have an orange triangle icon when I am out of town.
    I called S/N and they said the only way to roam with them is being near a US border.
    My bill hasnt come out yet, but it better be ok.
    well, my new bill looks ok, no overages or strange charges.
    I will keep a close eye out
  • 10-25-2006, 10:38 AM
    2dragons
    thanx Brad
  • 10-25-2006, 07:36 AM
    rodggang
    Hi,

    We have been in a similar problem with Sprint. We purchased a Fair and Flexible for Families with a Nationwide plan with 4 phones with ready link. Because we will be traveling we also purchased a broadband card for our laptop. My husband is a firefighter and they have a plan that we can get a discount for this.

    Here is our story. We purchased our plan in July; since then we have been corresponding and calling customer service to try and resolve the several issues we have had with our plan. We were told at the store that :

    1. We would get a $100 credit to help with our buyout of our current carrier. This has never happened.

    2. Misrepresentation of the Nationwide plan. We were not informed that you will incur roaming fees while traveling. After traveling we found roaming charges and called CS and they said it is $15 a month to not incur roaming charges. We have been with 2 other carriers and have never had to pay roaming.

    3. We have many dropped calls.

    4. Broadband card is a great feature, but I have only been able to use at home and local area.

    5. My husband is a firefighter and was told that we would receive a 21% discount, this was the main reason we changed carriers. It has been four months and it is just now taking affect. Oh and when we purchased the broadband card, they didn't tell us that the 21% does not apply to this.

    6. We have had many, many billing issues and have contacted customers service several times. We have had one good experience with Sprint Customer Service, all the others have been rude and did not know about there service. One call lasted 45 min. and the last 30 min. we asked to talk to her supervisor many times. She kept putting us on hold, until we couldn't take it any more.

    7. I have called the store where we purchased the plan and emailed them asking for a response from the manager. He has not even had the decency to call or email back.

    8. We were not told that ready link is $5 per phone a month and that ready link only worked if you were on a Sprint tower, so we have areas withing 5 miles of our house that we are not able to use.

    We feel like the store misrepresent their service and would like to cut our losses and get the heck out. We do not remember signing any contract, so would this be a way to get out without having to pay the $200 per phone (we have a total of 5 lines) Another $1000.

    We need help. We have put a unreal amount of money into this plan and we are very unhappy. What is our recourse?

    Thanks
  • 10-24-2006, 10:15 PM
    camstuf
    I too recently was switched from Nextel to Sprint Fair & Flexible plans,
    and now I have an orange triangle icon when I am out of town.
    I called S/N and they said the only way to roam with them is being near a US border.
    My bill hasnt come out yet, but it better be ok.
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