Hello people, I'm new here at cellphoneforums and my name is Shawn and i'm ex- executive of finance for t-mobile and a current executive of finance at sprint. I know that sprint and t-moble customer service and overall experience with them can be very frustrating(trust me I know first hand) and if anyone needs any advice or help concerning your finance/Bill/Mobile plan with these carriers then let me know. I almost forgot to mention if someone can't or don't want to pay full price for their original bill or want to cancel/switch your plan without paying full cancellation fee then I can direct you to a specialist at either carrier. Contact me by e-mail or phone: [email protected]; 901-238-6308. Contact me and I will be more than happy to help.