Yes, when they said they were sending a tech out to the area, it is to check for signal (like I said they would).

Generally, the phone and the manufacturer has very little to do with the signal. Sometimes, the phones will read signal differently (i.e. you may be in a 4 bar area but you may only get 3 bars compared to someone else who has 4 bars). Call quality can also sometimes be effected by the device. Usually, you will not see a device that makes it literally impossible to use in an area that is supposed to have signal.

Yes, you can request a copy of your contract. They usually send them to you by mail yearly, but you can request one. They also may have it posted online.

Originally Posted by Zapatopi

Wow thanks for the incredibly helpful reply. =) I'll call T-Mobile tomorrow and see what can be done. Now, when you're talking about detecting service out here, is that what the T-Mobile rep told me about sending a tech out here? Does that mean I have to wait for the tech to get here before I'm allowed to leave T-mobile? (assuming of course that there is in fact, no service out here)

Also, does the issue that one rep told me (about my phone being a Samsung) have anything to do with my quality of service?

Last, is there some way I can request a copy of my contract with with T-mobile and their agreement to provide service? (I accidentally left mine in FL)

Wow thanks for the incredibly helpful reply. =) I'll call T-Mobile tomorrow and see what can be done. Now, when you're talking about detecting service out here, is that what the T-Mobile rep told me about sending a tech out here? Does that mean I have to wait for the tech to get here before I'm allowed to leave T-mobile? (assuming of course that there is in fact, no service out here)

Also, does the issue that one rep told me (about my phone being a Samsung) have anything to do with my quality of service?

Last, is there some way I can request a copy of my contract with with T-mobile and their agreement to provide service? (I accidentally left mine in FL)

There are three reasons why a wireless carrier must let you out of contract without any penalties.

1. Death
2. Drafted to military
3. you move outside of a coverage area

The way you go about getting this resolved is by calling T-Mobile. They will patch you through to a tech which will do normal, required troubleshooting. Eventually, he should issue a trouble ticket so someone can look at the coverage area. It may take time for them to go to the area to look at the coverage. Eventually, they give you a call back.

Here's the two things that can happen:

• They detect service in the area, which means the issue is your phone.

• If they also notice their is no coverage there, they will then notate their maps are inaccurate and release you out of contract.

If they find service is available, they will do a phone replacement. THEY WILL NOT, UNDER ANY OTHER CIRCUMSTANCES ALLOW YOU OUT OF YOUR CONTRACT IF THEY FIND SERVICE DOES EXIST.

Originally Posted by Zapatopi

(If this question has been asked before I apologize and appreciate a link to the old thread, I couldn't figure out for the life of me what to enter in the search field since I feel my situation is very unique)

Ok, so to set up my question, here's my situation. (Those who wish to skim, I have bolded the pertinent details)

1) I was living in Florida for a while and while there my Verizon phone did not get the best reception like I was usually used to. I decided when my contract was up to switch to T-Mobile, who had superior service where I was living at the time.

2) Due to forces outside of my control I was forced to move back to my home state of New Mexico about a month after I got my new T-Mobile phone (a Samsung). Now, at my house I get no reception at all (unlike my previous Verizon Razr which had great service.

3) I talked to one rep at a T-Mobile store and she told me that one problem could be that my phone was a Samsung and didn't have an internal antennae like a Motola did (which puzzled me). Another rep told me that I shoud be getting three bars of wireless service out of five, but instead in reality I wasn't getting any service out here at all. That rep put in an order for a tech to come out here and verify the signal, telling me it would be at least two weeks before he was sent there, then after two weeks I check back in and another rep tells me it could be upwards of two months.

My question boils down to this: although T-Mobile's service worked at my previous house, now that I'm in an area that supposedly gets coverage but in reality has no coverage at all, does this mean that T-mobile has breached their agreement to provide service in an area that is supposed to get service? Am I liable for early disconnect fees (since it is about 5 months since I signed up for my service initially) even though T-Mobile is not providing the service their coverage maps promise?

Thanks in advance guys.

(If this question has been asked before I apologize and appreciate a link to the old thread, I couldn't figure out for the life of me what to enter in the search field since I feel my situation is very unique)

Ok, so to set up my question, here's my situation. (Those who wish to skim, I have bolded the pertinent details)

1) I was living in Florida for a while and while there my Verizon phone did not get the best reception like I was usually used to. I decided when my contract was up to switch to T-Mobile, who had superior service where I was living at the time.

2) Due to forces outside of my control I was forced to move back to my home state of New Mexico about a month after I got my new T-Mobile phone (a Samsung). Now, at my house I get no reception at all (unlike my previous Verizon Razr which had great service.

3) I talked to one rep at a T-Mobile store and she told me that one problem could be that my phone was a Samsung and didn't have an internal antennae like a Motola did (which puzzled me). Another rep told me that I shoud be getting three bars of wireless service out of five, but instead in reality I wasn't getting any service out here at all. That rep put in an order for a tech to come out here and verify the signal, telling me it would be at least two weeks before he was sent there, then after two weeks I check back in and another rep tells me it could be upwards of two months.

My question boils down to this: although T-Mobile's service worked at my previous house, now that I'm in an area that supposedly gets coverage but in reality has no coverage at all, does this mean that T-mobile has breached their agreement to provide service in an area that is supposed to get service? Am I liable for early disconnect fees (since it is about 5 months since I signed up for my service initially) even though T-Mobile is not providing the service their coverage maps promise?

Thanks in advance guys.