Got charged for Sent text messaging.

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Topic Review (Newest First)

06-19-2009, 04:59 PM
Tony_Fido_CSR

there maybe a feature missing in your account call a CSR and have it fixed
06-19-2009, 04:45 PM
chris_fidocsr

What this sounds like to me is Prorata. If you have switched to one of our new basic plans through you're billing cycle it would result in us not charging you the whole PP (20$), but in turn you would recieve only a partial amount of SMS messages. In this case 30 or so. check your bill summary for a Tilte called Partial Charges... should be on page 5. Hope this helps //cpc
05-23-2009, 12:39 AM
modernmobile

Sometimes errors can be made. When I was with Rogers they charged me minutes that were free (during the evenings). I am sure you have the issue resolved by now =)
03-20-2009, 09:16 PM
Riful

Hi, I'm on the $20 monthly Fido package 2 years contract.

The $20 monthly has:

50 Min
50 Sent Text
Unlimited Text receive
Unlimited after 7pm weekend and weekdays.

On my bill, it said 39 Text Received $0 charged and 33 Text Sent $4.95 charged...

This is wrong, I have 50 sent for free. How did they end up charging me?

My bill went up to $42.56 (I went over 19min airtime) + 33 text sent $4.95...

Any ideas? I was trying to call in for rep but their office is now closed.

Any of you ever happened to you?

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