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Topic Review (Newest First)

  • 05-01-2012, 07:18 AM
    mrmaserati
    MetroPCS sucks terrible, horrible customer service.

    For over a week I argued, begged & pleaded at every level, 6 store reps, 6 online reps. In my opinion all of them incompetent and many rude. Autopay account deleted and recreate at least 4 times. Everyone keeps saying the same thing just go in and update to account info. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice. Even after the store manager at the corporate Center assured me that it ad been restored.

    Then I found the emails for coroprate HQ. Two emails to three execs and the problem was fixed in two hours.You do the math. Corporate email, fax number, phone number and my complaint letter is at swensonstudio slash MetroPCS.htm

    Pass the link along
  • 01-24-2012, 08:34 PM
    EMART
    Boost and MetroPCS offer terrible customer service. MetroPCS has improved their call quality. Nevertheless, Metro is BIT HIGHER of customer service. Sprint/boost is a terrible company to deal with and slim to null to get any customer service. What, I like to know which one has better international call quality. Boost also drops call and has terrible call quality many times. I prefer Metro than Boost. I would never get Boost with such an obnoxious and disrespectful customer service thet provide.
  • 06-12-2011, 09:53 AM
    papajohnb
    ok now i've read through the whole forum and here's my take on this.....

    i've been a boostmobile customer since they came out and never had a problem with them. tethering my cell to laptop for internet usage was not that bad surfing either. had the blackberry with them and never had a problem with it either.

    now, just recently my kids had me try metropcs i bought the huawei ascend m860 android which is supposed to be 3g "its not".

    surfing the net is alot slower then with my boostmobile. metropcs was connecting as 1xrttt and never once seen 3g show up on screen as connection speed.

    sad thing is...i only live 4 blocks away from there tower also. and according to there network map i'm right in there supposed 3g service area too. sucks that they advertise as supposedly being a 3g service and there not. 2g if even that is all you get with them.

    read the other forums on net and you'll see they do not have 3g service...its basically 2g thats it.

    nothin but probs since i got this metropcs cell less then a month ago...and tech support sucks and dont know half of technical stuff what i was telling them.

    but the good thing about metropcs android cells is...they can be hacked easily lol

    boostmobile i'm coming back to ya

    ---------- Post added at 03:53 PM ---------- Previous post was at 03:45 PM ----------

    oh, and the boostmobile cells i've had have been cdma, not iden cells...big difference there
  • 05-16-2010, 08:35 PM
    silverspoon
    Quote Originally Posted by Blizz407 View Post
    I dont think I would go back to metro now honestlyy! Boost is where its at!
    I second that. Boost Mobile CDMA is where its at, with their Sprint coverage, High Speed Internet and you can use sprint phones due to the fact that they are just reselling sprint service under their name.

    ---------- Post added at 02:22 AM ---------- Previous post was at 02:18 AM ----------

    Quote Originally Posted by mukluk View Post
    I dont know about Metro. But Boost sucks cause they will not let you change youR RINGTIME/VOICEMAIL this is the limmitation in their service agreement you have to sign. Only thing is they dont specify what the limmitations are when you sign up. SEE THREAD ON RINGTIME. i WOULD GO METRO so long as they let you toggle voicemail on/off and change ringtime. I will do what ever I have to to send customers away from boost, untill they change this FATAL FLAW. I have lost freinds due to not being able to answer my phone, and that sucks.
    That is absurd, just ridiculous. All you have to do is call customer service and they can change your ringtime and disable voicemail.

    ---------- Post added at 02:25 AM ---------- Previous post was at 02:22 AM ----------

    Quote Originally Posted by whitestang86 View Post
    Ha ha (info4u)...I love the way you think you know everything, and can't even ***** correctly! Did you graduate high school? First of all, Verizon sucks...they inhibit their users' download capabilities to make more money from their app store, and since they acquired Alltel (and ruined Alltel's good name), their service has gotten considerably worse. Secondly, Verizon IS NOT a 4G Network. It is 3G (where available), which is the same as Sprint currently; however, Sprint has just announced that they are merging into the 4G market and have already started pushing phones out with 4G as a top speed. Third, I'm not sure what viewpoint you are seeing this from, but MetroPCS is a very low-end bottom line service provider. They are among the top prepaid or contract service providers with the most dropped calls and poorly rated service. They have limited download capability and spotty service areas. Last but not least, Boost Mobile, while having text-delay issues with their iDEN network, their CDMA network has been flawless thus far, especially with the addition of their new Blackberry Smartphone service plan. Boost Mobile will never be "bought out" by MetroPCS, especially since they are OWNED by Sprint Nextel, which is a much larger company than MetroPCS, has plenty of loyal customers and companies that use and purchase their service and products, and has been around much longer than the smaller MetroPCS.
    Tru dat

    ---------- Post added at 02:35 AM ---------- Previous post was at 02:25 AM ----------

    Quote Originally Posted by info4u View Post
    OK you lost me on your 1st paragraph.(Toooo Long) lol . ONE paragraph not 5! HA! Maybe this will knock some sense to your forum.

    Metro PCS is going to a !!! 4G network! !!! Thats right just like Verizon Wireless by 2010 while AT&T / Sprint Ect. stay in there 3G networks NOT counting at this moment Wimax because it's lame. DONT even talk about T-mobile! they have the worst GSM Tech right after iDEN lol BOO!! BOOst mobile is goung down with there 1G/2G leftover network.. Lets chat in 2010 like in? 2-3 months..Metro PCS will Rule over best signal/phones/value..!!!

    Good Luck X)
    HA! you fool, metroPiece of Crap is all they will be.
    4G is far away and you need to talk only about the present not the future. Their 4G will suck due to the fact that they only use the cheapest stuff for their network. All of their phones are made up of reused parts from older phones that manufacturers received back from the big carriers through insurance and manufacturers warranty exchange. Why do you think their phones have horrible build quality and they can sell a phone for $29.
  • 05-05-2010, 11:57 AM
    whitestang86
    Quote Originally Posted by mukluk View Post
    I dont know about Metro. But Boost sucks cause they will not let you change youR RINGTIME/VOICEMAIL this is the limmitation in their service agreement you have to sign. Only thing is they dont specify what the limmitations are when you sign up. SEE THREAD ON RINGTIME. i WOULD GO METRO so long as they let you toggle voicemail on/off and change ringtime. I will do what ever I have to to send customers away from boost, untill they change this FATAL FLAW. I have lost freinds due to not being able to answer my phone, and that sucks.
    LOL Oh my...that's paints a clear picture as to what kind of cell phone user you are. You would base an entire company's image on the fact they don't have an option to change ring time? If you had, in fact, done any research, you would know that they do allow you to change the length of the ring, and they even have ringbacks. Voicemail is very simple to change. If you want to change the ring time length, call the 1800 number and ask them...all it requires is one click of their mouse.
  • 05-05-2010, 11:10 AM
    mukluk
    I dont know about Metro. But Boost sucks cause they will not let you change youR RINGTIME/VOICEMAIL this is the limmitation in their service agreement you have to sign. Only thing is they dont specify what the limmitations are when you sign up. SEE THREAD ON RINGTIME. i WOULD GO METRO so long as they let you toggle voicemail on/off and change ringtime. I will do what ever I have to to send customers away from boost, untill they change this FATAL FLAW. I have lost freinds due to not being able to answer my phone, and that sucks.
  • 03-30-2010, 01:23 PM
    whitestang86
    Ha ha (info4u)...I love the way you think you know everything, and can't even ***** correctly! Did you graduate high school? First of all, Verizon sucks...they inhibit their users' download capabilities to make more money from their app store, and since they acquired Alltel (and ruined Alltel's good name), their service has gotten considerably worse. Secondly, Verizon IS NOT a 4G Network. It is 3G (where available), which is the same as Sprint currently; however, Sprint has just announced that they are merging into the 4G market and have already started pushing phones out with 4G as a top speed. Third, I'm not sure what viewpoint you are seeing this from, but MetroPCS is a very low-end bottom line service provider. They are among the top prepaid or contract service providers with the most dropped calls and poorly rated service. They have limited download capability and spotty service areas. Last but not least, Boost Mobile, while having text-delay issues with their iDEN network, their CDMA network has been flawless thus far, especially with the addition of their new Blackberry Smartphone service plan. Boost Mobile will never be "bought out" by MetroPCS, especially since they are OWNED by Sprint Nextel, which is a much larger company than MetroPCS, has plenty of loyal customers and companies that use and purchase their service and products, and has been around much longer than the smaller MetroPCS.
  • 11-05-2009, 02:30 PM
    info4u
    Quote Originally Posted by BayAreaBooster View Post
    they cant terminate an account. what i was getting at was that if they stop offering $30/month promo, then technically your "account" wont be active, and therefore customers would have to get the more expensive plans.


    and did you just say you get great signal with metro in San Francisco?

    uh, er..

    i stated an example.i have an old plan called ^U40^ which includes pix/text/web + more.there is a plan called Z40 \ U40 which are ALmost the same. even though the promo plans where discontinued months/years ago (because there are better plans like V40) i didnt get disconnected & im still on the old plan.Metro PCS respects the client so much that they give the promo plan 4 EVER.This includes the old promo plan U30 AND the NEW plan M30.IM PROOF. X)
  • 11-04-2009, 04:21 PM
    BayAreaBooster
    Quote Originally Posted by info4u View Post
    False information again..X(

    Ok, this is the true side: Metro PCS CANNOT terminate a service & then put them onto a more expensive plan, You keep putting the house market & cell phone companies together? There completly different! ONLY a client can disconnect thier own line. Metro PCS cannot unless they comit fraud or are terrorist lol. i mean ANY company will terminiate in those situations.

    in other words: You KEEP the $30/line promo with Text/international/ Nation-wide calling + more FOR EVER as long as YOU LIVE! i know this because i have a promo plan that includes text/pix/web/nation-wide unlimited for $44 a month. its called U40 promo plan. i had for more or less for YEARS! This proves its FOR EVER!! NEW plan is called V40

    + the Metro PCS family plan 4 lines for $100 = $25/per line: is GREAT! i might go to this family plan myself! it has text/web/pix/long distance unlimited! & i have great signal in New York / Miami.Florida / L.A / Las Vegas / San Francisco / & in country town states that i love like Texas. Thier is WAY MORE cities & states but since i travel to Metropolitan areas i know this 1st Hand! GREAT Value/Phones/Signal!

    Remember with the 4G network coming for Metro PCS or Metro LTE.. There Going to be one of the BIG 5! which includes AT&T / T-mobile / V/Z ECT.

    Hope this helps X)
    they cant terminate an account. what i was getting at was that if they stop offering $30/month promo, then technically your "account" wont be active, and therefore customers would have to get the more expensive plans.


    and did you just say you get great signal with metro in San Francisco?

    uh, er..

  • 11-04-2009, 11:53 AM
    info4u
    Quote Originally Posted by BayAreaBooster View Post
    i'm aware of the $30/month plan... i posted a thread about it in the Metro forums on HowardForums...

    clients staying with a promo plan as long as the account is active... so that means if Metro decided to close the account, you technically would have to get the more expensive plan, right? reading fine print is a good start, but he who rights the policy gets to interpret it...

    those who think they'll keep the $30/month are probably the same people who bought ARMs back in 04' 05' and 06'. instead of being stuck with an adjusted $5,000 monthly payment on a $400,000 loan you cant re-fi out of, you're stuck with a $300 phone with a monthly payment bumped up to $45 that you have to pay...

    Family plan? so now not only one, but 4 family members can get crappy reception! okay, joking aside, its a great step in the right direction. but what good is it if the reception sucks?
    False information again..X(

    Ok, this is the true side: Metro PCS CANNOT terminate a service & then put them onto a more expensive plan, You keep putting the house market & cell phone companies together? There completly different! ONLY a client can disconnect thier own line. Metro PCS cannot unless they comit fraud or are terrorist lol. i mean ANY company will terminiate in those situations.

    in other words: You KEEP the $30/line promo with Text/international/ Nation-wide calling + more FOR EVER as long as YOU LIVE! i know this because i have a promo plan that includes text/pix/web/nation-wide unlimited for $44 a month. its called U40 promo plan. i had for more or less for YEARS! This proves its FOR EVER!! NEW plan is called V40

    + the Metro PCS family plan 4 lines for $100 = $25/per line: is GREAT! i might go to this family plan myself! it has text/web/pix/long distance unlimited! & i have great signal in New York / Miami.Florida / L.A / Las Vegas / San Francisco / & in country town states that i love like Texas. Thier is WAY MORE cities & states but since i travel to Metropolitan areas i know this 1st Hand! GREAT Value/Phones/Signal!

    Remember with the 4G network coming for Metro PCS or Metro LTE.. There Going to be one of the BIG 5! which includes AT&T / T-mobile / V/Z ECT.

    Hope this helps X)
  • 11-04-2009, 02:39 AM
    BayAreaBooster
    i'm aware of the $30/month plan... i posted a thread about it in the Metro forums on HowardForums...

    clients staying with a promo plan as long as the account is active... so that means if Metro decided to close the account, you technically would have to get the more expensive plan, right? reading fine print is a good start, but he who rights the policy gets to interpret it...

    those who think they'll keep the $30/month are probably the same people who bought ARMs back in 04' 05' and 06'. instead of being stuck with an adjusted $5,000 monthly payment on a $400,000 loan you cant re-fi out of, you're stuck with a $300 phone with a monthly payment bumped up to $45 that you have to pay...

    Family plan? so now not only one, but 4 family members can get crappy reception! okay, joking aside, its a great step in the right direction. but what good is it if the reception sucks?
  • 11-04-2009, 01:41 AM
    info4u
    Quote Originally Posted by BayAreaBooster View Post
    I am hardcore Boost Mobile crusader, but I just saw this ad on Metro's site: metropcs.com/plans/default.aspx (copy and paste into your browswer, i cant post links since i dont have enough posts on my account in this forum)

    you can get a basic unlimited local calling and text plan for only $30/month. hurry, its only for a limited time though. If you already have a phone compatible with MetroPCS, this would be a great deal.

    However, be aware that the $30/month price is only for a limited time and can shoot right back up again. I wouldn't recommend you buying a brand new phone from Metro just for this plan because if the monthly cost goes up (which more than likely will happen), you'll be stuck with a phone that you'd be forced to use with them, which means you'll "have" to get their more expensive plan...


    think of this $30/month price like those teaser rate mortgages that banks/lenders put out in the early 2000's when everyone and their mom was refinancing their mortgage for those "ultra-low rate and payments" that ended up being ARMs... ouch...

    but if you already have a metro compatible phone, might as well take advantage of the deal. just dont say you werent warned...
    Your really funny.. Metro PCS is offering the M30 plan which includes text/nationwide calling international text / local + more.. But the limited time means ONLY that who ever takes advantage of this new plan gets to keep it FOR EVER! it wont go up after it is over..

    There is a new family plan for 4 lines for $100.. & after the promotion is over..it WONT go
    up.. who ever gets it..will again KEEP IT FOR EVER!! it includes text/web/pix/nationwide calling. X) $25 bucks per line! Almost half of boost $50 plan!

    How do you like them apples? READ FINE PRINT! "Clients will stay with promo plan for the time the account is active" Which means FOR EVER if they have their account FOR EVER!

    X)

    Quote Originally Posted by BayAreaBooster View Post
    just curious, what cell phone carrier do you use?
    i use Metro PCS for personal & Verizon for other. BUT once my contract is done with V/Z im porting into Metro for good. Hello UNLIMITED! 4G!

    X)
  • 11-04-2009, 01:41 AM
    BayAreaBooster
    just curious, what cell phone carrier do you use?
  • 11-04-2009, 01:23 AM
    info4u
    Quote Originally Posted by BayAreaBooster View Post
    I cant say; I wish i knew what would happen but I'm no fortune teller.

    Since Sprint Nextel owns Boost, I would picture that Boost would inherit as much technology from them as possible.


    The bigger question (in my opinion at least), is when newer technology (CDMA, etc) comes to an unlimited no contract carrier, will the price point remain the same? It's great if a no contract unlimited carrier has a great network, great phones, etc. but at what cost to the consumer? If the cost increases considerably might as well go with a big name carrier. the reason why im a Boost crusader is that their unlimited plan is a flat $50, no tax nor extra charges, and it gets me great reception (17,000 plus cities, woo-hoo!).

    Also, it's interesting to see how many view iDEN as a bad thing or a "drawback" to the company. If you consider the cost of voice and data over a network, it would be in their interest to keep using iDEN since voice is of a higher expense than data. With that being the case, why spend all this money on completely switching over your network? iDEN works great for voice. large coverage, good call quality, and you get direct connect. the cost to completely switch over wouldn't make sense. why not just use dual networks? voice/direct connect on iDEN and data on CDMA? i think the blackberry 8350i was a great step in this direction (hail to those who discovered and shared how to flash it).

    data does not take up much bandwidth compared to voice. to have data transfer over CDMA network of your parent company makes the most economical sense rather than just completely switching everything over. hopefully in the near future, more and more phones that Boost rolls out will be able to do this...


    in the interim, i have to say i am really pleased with my i335 phone and the iDEN network. really, it all comes down to the area you and the call recipient live in when it comes to signal strength, and with Boost having thousands of cities more worth of coverage than Metro, it's a no brainer. For a flat $50 a month with unlimited talk, text, web; and with no obligation, no taxes, and no fees, what more can you ask for? Boost all the way. Metro is a respectable runner up...
    Your right Metro PCS maybe a runner up in your eyes but i know their at EQUAL levels. ONCE 2010 Hits With Metro PCS 4G Netword (CDMA / LTE Network) Then the table will turn 360 degress. Metro PCS will take over Boost.. You have too agree.. "4G"

    Stick with the carriers who will offer 4G network.= Metro PCS / Verizon Wireless X)

    P.S Metro PCS will stick with their GREAT Value because unlike Sprint. Sprint bought a bankrupt company "Nextel" & now is using the left over network, Which is creating a HUGE debt on Sprint / Boost.. Can someone say Bankruptcy??

    X)

    Quote Originally Posted by BayAreaBooster View Post
    what am i incorrect with? i never claimed that Sprint had 4G...
    You said..........."Sprint Nextel has the same capability to upgrade to 4G just like Verizon because they share the same technology."...... Boost Mobile will inherit this." Because of this, it makes people think if Sprint goes to 4G then automatically Boost will inherit 4G.NOT TRUE. Remember they run more than not on iDEN. & Nextel is never going 4G.. Thier bleeding clients to much.

    POINT is Boost mobile will NOT go to 4G just because Sprint is.
  • 11-04-2009, 01:17 AM
    BayAreaBooster
    Quote Originally Posted by info4u View Post
    Sorry your incorrect again..Sprint claims their at 4G, but their actually with Wimax 4G which is um? a Reciprocal 4G. in other words its a copycat / fake / not good. Boost is still with iDEN but will never fully turn to CDMA. lol its like saying T-Mobile is going towards Verizons CDMA network..=.NOT possible.


    what am i incorrect with? i never claimed that Sprint had 4G...
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