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Topic Review (Newest First)

  • 03-16-2011, 01:16 PM
    Tony3M
    I went with Cricket. No contract, $39/month unlimited minutes, text, & data.
  • 03-15-2011, 07:47 PM
    Señor Mike
    Quote Originally Posted by Tony3M View Post
    T-Mobile sucks!

    Their service coverage is horrible. I lose signal in my own house (3 miles from downtown), at the Air Force base where I worked, and in downtown of major cities. Amazing how Verizon and AT&T works in all those areas… T-Mobile had great coverage for the 3 years I used them in Europe and Eastern Europe, but it sucks here in the USA.

    Their customer service sucks. Their representatives are rude. They'll talk over you and never answer your questions. They’ll make excuses of cell tower maintenance for poor service coverage. All the time? Really?!

    They do NOT obey federal law.
    I asked for a discount when I started my USA cell phone service contract 2 years ago. I showed the store rep my military ID card, and specifically asked if they had a discount. They said “No”. Then I find out 2 years later that they WERE supposed to give me a 15% (or more) discount under the "Federal Telecommunication Act of 1996 - Discount to Federal Employees Past and Present". So, in 2 years, T-Mobile robbed me of at least $936!!!
    I field a complaint with the Better Business Bureau (BBB), and a T-Mobile rep then calls me to discuss it. (They refused to do so before when I called them…) They had the gall to say that I was supposed to ask the Air Force for the discount. Unbelievable! I said that my cell phone contract was with T-Mobile, NOT the Air Force. He said that it was my responsibility to ask for the discount. I said I did! Was he not listening?!
    I asked for his supervisor, but he refused to transfer me to anyone else. So I told him that if he wasn’t going to send a check or transfer me to his supervisor, that he was just wasting my time. He said again that he would not, so I hung up.

    So, if you have T-Mobile, and if you have any problems, don’t be silent! Complain! Use these forums, the Better Business Bureau, and the Federal Trade Commission. We can’t let T-Mobile get away with robbing us!

    If you are considering T-Mobile – DON’T!!! Stay the heck away from them!
    But who are YOU with now? Or do you not use cell phones anymore? I do not see it listed on your profile.

    I spent the weekend in Myrtle Beach, SC, which is four hours away from Raleigh, NC. My coverage was virtually the same. That was the finally determiner. I plan on making regular trips there, so I'm gonna go to Boost first chance I get. I now know, since I began this thread that Boost runs on the Sprint network (depending on the phone of course), so once I switch (thinking of getting the Sanyo Incognito), how my service is will determine if I go to Sprint or Verizon next when I can afford a deposit.
  • 03-11-2011, 03:25 PM
    Tony3M
    T-Mobile sucks!

    Their service coverage is horrible. I lose signal in my own house (3 miles from downtown), at the Air Force base where I worked, and in downtown of major cities. Amazing how Verizon and AT&T works in all those areas… T-Mobile had great coverage for the 3 years I used them in Europe and Eastern Europe, but it sucks here in the USA.

    Their customer service sucks. Their representatives are rude. They'll talk over you and never answer your questions. They’ll make excuses of cell tower maintenance for poor service coverage. All the time? Really?!

    They do NOT obey federal law.
    I asked for a discount when I started my USA cell phone service contract 2 years ago. I showed the store rep my military ID card, and specifically asked if they had a discount. They said “No”. Then I find out 2 years later that they WERE supposed to give me a 15% (or more) discount under the "Federal Telecommunication Act of 1996 - Discount to Federal Employees Past and Present". So, in 2 years, T-Mobile robbed me of at least $936!!!
    I field a complaint with the Better Business Bureau (BBB), and a T-Mobile rep then calls me to discuss it. (They refused to do so before when I called them…) They had the gall to say that I was supposed to ask the Air Force for the discount. Unbelievable! I said that my cell phone contract was with T-Mobile, NOT the Air Force. He said that it was my responsibility to ask for the discount. I said I did! Was he not listening?!
    I asked for his supervisor, but he refused to transfer me to anyone else. So I told him that if he wasn’t going to send a check or transfer me to his supervisor, that he was just wasting my time. He said again that he would not, so I hung up.

    So, if you have T-Mobile, and if you have any problems, don’t be silent! Complain! Use these forums, the Better Business Bureau, and the Federal Trade Commission. We can’t let T-Mobile get away with robbing us!

    If you are considering T-Mobile – DON’T!!! Stay the heck away from them!
  • 12-01-2010, 01:39 AM
    Señor Mike
    The customer service with T-mobile has been ridiculous, both on the retail level and the corporate level. If I wasn't getting hammered with my bill I'd deal with it. But since I am, I want to leave but I can't figure out where.

    Sprint, unfortunately, isn't an option because I would have to pay a high deposit. Verizon too. Cricket is out for a similar reason as Sprint: I would have to buy the phone outright, and just like how I can't afford a deposit, I can't afford one of their phones. For now, anyway.

    That leaves Boost, Virgin Mobile, or Net10. Neither MetroPCS nor US Cellular are in my area (zip 27603).

    At Best Buy, one of the sales representatives praised Virgin Mobile, saying its service is better then when it first came out. I'm a bit skeptical, plus it's phones have not gotten good reviews on the net.

    Boost seems kinda shaky, though I have a friend who swears by it. He doesn't use the phone that much, though.

    Net10...I usually don't talk more than 400 minutes a month, but I don't like the idea of watching my minutes to make sure I don't go over. Though they do seem to have a rollover plan for unused minutes. Still, their phones seem kind of blah.

    Thoughts? Suggestions?

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