Primary Subject: Network and Coverage
Secondary Subject: Report Service Issue
Message Body: Hello,
I am a long time Verizon customer and have been enjoying your
service (with only just minor glitches). I have been through many
phones from the old LG/Samsung devices to the new DROIDs
and even the iPhone.
As I begin to get more advanced devices, I began to notice how
much the Verizon Wireless network is lacking capabilities. Now
that I have the iPhone 4, I am really complaining.
This phone is capable of so much but does so little on the
Verizon Wireless network. There is one app, emoji, that allows
people to send special images/graphics to other
iPhone/iPad/iPod users through SMS. This app works great on
AT&T. This app works great when sent from AT&T to Verizon
(the Verizon user can see the image). It may work great Verizon
to Verizon. When a Verizon Wireless iPhone user attempts to
send a message like this to an AT&T iPhone user, the message
shows up on their phone as jumbled up letters,numbers, and
symbols. Your excuse will be "it must be AT&T's network". That
will be a false claim. Verizon Wireless prohibits their customers
from sending UTF8 Characters (which emoji uses) to non-Verizon
customers. All other carriers allow this to be sent freely to
anyone, on any carrier. This has been an issue with any phone
that offered any graphics. In the past, it would send a text
message notifying you of the issue and that it could not send the
graphics...now it just sends them jumbled up.
One last problem is the inability to surf the web and use the
phone at the same time. For some reason, Verizon Wireless is
lacking here too. AT&T and T-Mobile can both do it, why not
Verizon. With a phone like the iPhone, this ability is really
convenient. This is one thing that makes AT&T and T-Mobile
appear superior. This should also be fixed (since the Verizon
voice and data networks are operated independently of each other
when using 3G.)
Please take these upgrades into consideration.
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