Hi dears !!!
I am using Samsung galaxy grand 2 duos handset, i am not able to disable call forward when unreachable because it is not highlighted. Please suggest something.

Problem with my galaxy grand 2 is that when i dial a new number it says that its a wrong number, although its the right one & shows a message conditional call forwarding active. What should I do ? Please help

Call Forwarding

Forwarding All Calls (Unconditional):

1. From the home screen, press the "Menu" button
2. Tap "Settings"
3. Scroll to "My device" and tap "Call"
4. Tap "Additional settings" > "Call forwarding" > "Always forward"
5. Enter the phone number to which you wish to forward the calls
6. Tap "Enable"

Forwarding Some Calls (Conditional):

1. While on the home screen, tap "Menu"
2. Tap "Settings" and scroll down to "My device"
3. Tap "Call" > "Additional settings" > "Call forwarding"
4. Select "Forward when busy", "Forward when unanswered" or "Forward when unreachable"
5. Enter the phone number towards which you wish to forward the calls
6. Tap "Update"

Canceling Call Forwarding:

1. From any of the home screens, tap "Menu"
2. Tap "Settings" and select "Call" under the "My device" section
3. Tap "Call" > "Additional settings" > "Call forwarding"
4. Select "Always forward" and then tap "Disable"

Managing the Call Log

To view the call log:

1. Tap the "Phone" icon located on the home screen
2. Go to the "Logs" tab to view the call log list
3. You can tap a call and then "View more" to access additional call log listing for that particular number

To reset the call log:

1. Open the "Phone" app
2. Go to the "Logs" tab
3. Press the "Menu" button and select "Delete"
4. Tap "Select all" and tap "Delete"
5. Press "Delete" once again for confirmation