NOTE: To learn how you can back up data on the Galaxy J2, visit this thread.

Restore Data:

1. If necessary, sign in with the Google or Samsung account used for the initial backup
2. Access the “Settings” menu and scroll to “User and Backup”
3. Tap “Accounts”
4. Select the account type used for the backup
5. Tap your “email address” at the top of the screen and tap “Sync all”
6. Go back to “User and Backup” and clear / check the boxes associated with “Automatic restore” and “Back up my data”

Restore Contacts from a Samsung or Google Account:

1. Register the Google / Samsung account containing the contacts backup
2. Go to the phone’s “Settings” menu
3. Tap “Accounts” under “User and Backup”
4. Select “Google” or “Samsung” depending on the type of account used for the backup
5. Tap your “email address” and turn on “Sync Contacts”
6. Tap “Menu” > “Sync now”

Restore Media Files from a Windows PC:

1. Use the USB cord to connect the Galaxy J2 to your computer via USB
2. Drag the “Status” bar down and turn on “Media device (MTP)”
3. Open the File Explorer on the computer
4. Locate the media files backed up on your PC
5. Copy the files, and transfer them on the phone storage, preferably in the “Media” directory or the folder they originate from
6. After the transfer is done, eject the phone storage from the system tray
7. It’s now safe to disconnect the phone from the USB cord

Restore Media Files from a Mac Computer:

1. Connect the Galaxy J2 to your Mac via USB
2. Ensure “Media device (MTP)” is enabled in the notification area
3. On the Mac, launch “Kies”
4. Inside Kies, click the “Back up / restore” tab
5. Access the “Restore” tab and check the boxes associated with “Photos”, “Music”, and other media file types you wish to restore
6. Click “Restore” and if necessary, follow the on-screen steps
7. After the transfer is done, drag the phone’s virtual drive from the desktop into the “trash can” to eject it
8. It’s now safe to disconnect the phone from the USB