NOTE: You can visit this thread for instructions on how to back up data on the Alcatel Pop Up.

Restore App Data:

1. Access the “Settings” menu
2. Tap “Accounts”
3. Select “Google”
4. Tap the Google account you want to restore data from
5. Make sure “App Data” is selected
6. Tap “Menu” > “Sync Now”

Restore Contacts:

1. Open the aps drawer and go to “Settings”
2. Tap “Accounts” > “Google”
3. Select the account you want to restore contacts from
4. Make sure “Contacts” is selected
5. Tap “Menu” > “Sync Now”

Restore Media Files:

1. Tap “Apps” on the home screen
2. Launch “Photos”
3. Tap “Menu” > “Settings” > “Back up & sync”
4. Make sure “Auto Backup” is enabled
5. If necessary, sign in with the Google account containing the media backups (tap “Backup account” > “Add account” and follow the on-screen prompts)

Restore Media Files from a Windows PC:

1. Connect the Alcatel Pop Up to your computer via USB
2. If necessary, go to the notification area and enable “Media sync (MTP)”
3. On the computer, open the File Explorer
4. Locate the media files backed up on your PC storage
5. Copy the files and transfer them on the phone storage, preferably in the “Media” directory or the folder(s) they originate from