It is my experience on 12/26/16 in Verizon Wireless Store at 2141 86th Street, Brooklyn, NY. I am a 17 years customer with Verizon Wireless. I'll join my husband family plan*in T-Mobile so I'll close my Verizon account. On 12/26, T-Mobile need my Verizon account*and pin #. I didn't have the info on hand so I just walked to the Verizon store (on the same block). I asked a customer representative who is about 30 years old white man with eyeglasses. When he knew I close my account, his face turned very ugly & nasty immediately. I told him I've been*with Verizon for 17 years and my reason to close account. He's so rude and yelled, "WHY don't you bring your husband here?....... That is ridiculous to change to*T-Mobile........." He threw my ID back roughly on the table and yelled again, "Your husband has to see me!" He gave me a really hard time and didn't offer any help! I left the store right away and I got my info by calling 611.

What a shame! After as a 17-years customer with Verizon Wireless, the last thing Verizon left me are rudeness, disrespectful and insulting.