you can retrieve data by yourself. There are programs to do that. For exampleMy Device Manager
I used it few times.it's free and it works as good as can be expected. The main thing is to stop using the external hard disk until you use this tool, and avoid writing any files to it.

Agora tento recuperar meus arquivos pessoais, Alguem sabe como faze-lo ? Tentei o Dr. Fone Toolkit mas ele não funciona sem a A7. Alguem pode me ajudarr?