Clear App Cache or Data:

NOTE: If one of your apps doesn’t work as intended or takes up too much storage inexplicably, you can try fixing these issues by clearing the app cache or data. WARNING! When clearing an app’s data, all of your personal data stored within the app will be deleted, including login details, settings, save files etc. To avoid losing personal app data, clear ONLY the app cache.

1. Swipe up on the home screen from the bottom
2. Open “Settings”
3. Go to “Apps & Notifications”
4. If necessary, switch to “All apps” and select the desired app
5. Tap “Storage” > “Clear cache”
6. If clearing the app cache didn’t solve the issues, tap “Clear data”

Reset Network and App Settings, Factory Reset the Phone:

NOTE: Before factory resetting the device, ensure you’ve backed up all of your personal data.

1. Open “Settings”
2. Go to “System” > “Reset options”
3. To reset network settings, tap “Reset Wi-Fi, Mobile & Bluetooth”
4. Tap “Reset settings” two times to confirm
5. To clear app settings, access “Reset app preferences” and tap “Reset apps”
6. To factory reset the device, tap “Erase all data (factory reset)’ > “Reset phone” then tap “Erase everything”

Reboot to Safe Mode and Uninstall an App:

NOTE: If a third-party app causes problems and prevents you from removing it, you should be able to uninstall the app in Safe Mode where all third-party apps are disabled by default. To access Safe Mode:

1. Press and hold the “Power” key
2. Tap and hold “Power off” in the power management pop-up
3. After the phone reboots, you should see a “Safe Mode” watermark on the home screen
4. To uninstall apps, open “Settings” and go to “Apps & Notifications”
5. Ensure you view “All apps”
6. Select the desired app and tap “Uninstall” > “OK”
7. To exit Safe Mode, reboot your phone normally by pressing and holding “Power” and tapping “Restart”