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Post a reply to the thread: How-to: Yezz Andy 5E5: Clear App Data/Cache; Factory Reset; Remove Apps in Safe Mode

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Topic Review (Newest First)

  • 01-05-2019, 07:48 AM
    Clear App Data/Cache:

    NOTE: If an app doesn’t work as intended or takes up too much storage inexplicably, you can try fixing the app by clearing its cache or data. WARNING! When you clear an app’s data, all of your personal data stored within the app will be deleted, including login details, user profiles, custom settings etc. To avoid losing personal app data, clear ONLY the app cache.

    1. Open “Settings”
    2. Go to “Apps & Notifications”
    3. Switch to “All apps” and select the desired app
    4. Tap “Storage” > “Clear cache”
    5. If clearing the cache didn’t solve the problems, tap “Clear data” (Check the WARNING above)

    Reset Network and App Settings, Factory Reset:

    NOTE: Ensure all of your data has been backed up before factory resetting the phone to avoid losing it.

    1. Open “Settings” and go to “System”
    2. Tap “Reset options”
    3. To reset network settings, access “Reset Wi-Fi Mobile & Bluetooth”
    4. Tap “Reset” two times to confirm
    5. To reset app settings, go to “Reset app preferences” and tap “Reset apps”
    6. To factory reset the device, tap “Erase all data (Factory Reset)” > “Reset phone” > “Erase Everything”

    Remove Apps in Safe Mode:

    NOTE: If a third-party application causes problems and prevents you from removing it, you should be able to uninstall the app in Safe Mode. In this mode, all third-party apps installed on the phone will be disabled by default.

    1. Press and hold “Power” and then tap and hold “Power off” in the power management pop-up
    2. Wait for the phone to finish rebooting and once done, you should see a “Safe Mode” watermark in the lower area of the home screen
    3. Open “Settings” and then access “Apps & Notifications”
    4. Switch to “All apps” if needed then select the desired app
    5. Tap “Uninstall” > “OK”
    6. To exit Safe Mode, reboot the device normally

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