Clear App Cache/Data:

NOTE: If an app doesn’t work as intended, or takes up too much storage, you can try fixing it by clearing the app’s cache or data. WARNING! When clearing an app’s data, all of your personal data stored within the app will be deleted, including login details, user profiles, custom settings etc. To avoid losing personal app data, clear ONLY the app cache.

1. Launch “Settings”
2. Access “Apps & Notifications”
3. Switch to “All apps” if necessary and select the desired app
4. Tap “Storage” > “Clear cache’
5. If clearing the app cache didn’t fix the issues, tap “Clear data” (Check the WARNING above)

Reset Network and App Settings, Factory Reset:

NOTE: Ensure you’ve backed up all of your data before factory resetting the phone.

1. Launch “Settings”
2. Go to “System” > “Reset options”
3. To reset network settings, go to “Reset Wi-Fi Mobile & Bluetooth”
4. Tap “Reset” twice to confirm
5. To reset app settings, tap “Reset app preferences” > “Reset apps’
6. To factory reset the phone, tap “Erase all data (Factory Reset)” > “Reset phone” > “Erase Everything”

Uninstall Apps in Safe Mode:

NOTE: If a third-party app causes issues and prevents you from uninstalling it, you should be able to remove the app in Safe Mode, where all third-party apps are disabled by default.

1. Press and hold “Power’
2. In the power management pop-up, tap and hold “Power off”
3. Once the phone finishes rebooting, a “Safe Mode” watermark should be visible in the lower area of the home screen
4. Launch “Settings”
5. Go to “Apps & Notifications” and switch to “All apps’
6. Select the desired app and tap “Uninstall” > “OK”
7. To exit Safe Mode, simply reboot the phone as you would normally do