Clear App Cache/Data:

NOTE: if an app causes problems or takes up too much storage, you can try fixing it by clearing the app’s cache or data.

WARNING! When clearing an app’s data, all of your personal data stored within the app will be deleted. To avoid this, clear only the app’s cache.

1. Launch “Settings”
2. Go to “Apps & Notifications”
3. Switch to “See all apps” and select the desired app
4. Tap “Storage” > “Clear cache”
5. If clearing the app cache didn’t fix the problems, tap “Clear data” (check the WARNING above)

Reset Network and App Settings, Factory Reset:

NOTE: Make sure you’ve backed up all of your data before factory resetting the phone.

1. Open “Settings”
2. Go to “System”
3. Tap “Reset options”
4. To reset network settings, tap “Reset Wi-Fi Mobile & Bluetooth”
5. To reset app settings, tap “Reset app preferences” > “Reset apps”
6. To factory reset the device, tap “Erase all data (Factory Reset)” > “Reset phone” > “Erase everything”

Reboot to Safe Mode and Uninstall Apps:

NOTE: If a third-party app causes problems and prevents you from removing it, you should be able to remove the app while in Safe Mode where all third-party apps are disabled by default.

1. Press and hold “Power” from the home screen
2. From the power management pop-up, tap and hold “Power off” and accept to boot into Safe Mode
3. Once done, open “Settings”
4. Then go to “Apps & Notifications”
5. Switch to “See all apps”
6. Select the desired app and tap “uninstall” > “OK”
7. To exit Safe Mode, reboot the device normally