This is my story of what Sprint did to me, personally, when I tried to cancel my contract with Sprint, and not pay an Early Termination Fee according to the law.

I had been a Sprint PCS customer for many years. I had issues with their service along the way, but they'd almost always been resolved. The exception to that is not the subject of this post, but I'm mentioning it as part of it. Back in 2006 I think, I noticed that I was being charged for calls that I had not made to foreign countries. So I called up Sprint, and found out that somehow one of my phone's had been "cloned". Apparently, there is tech out there that allows someone to simply walk up to a person and get their phone info just by being in proximity of their phone, if it is turned on. After being in touch with Sprint, they credited me with the first month of bills that weren't mine, but the 2nd month wasn't. I was told it was being investigated and would be credited at some point. In the meantime, I retired and moved to Florida, where I purchased a home in an area that didn't receive good Sprint service. I wasn't worried about the $50 or so in fraudulent charges that Sprint still hadn't credited me from almost 2 years before, because it wasn't a large amount of money, and I'd been a customer for many years. I had 4 lines with them. Once I got to Florida, I began experiencing dropped calls, calls not ringing, going straight to voicemail, and low/no bars. Fortunately for me, there is a law in effect that allows for wireless customers to cancel service without ETF if the wireless service provider raises any rate at all, including passing along any raise in taxes or fees. (When wireless companies first began paying these taxes and fees, they paid the fees and taxes themselves, instead of forcing the customers to pay them, now they force the customers to pay them). So when a couple of months after moving to Florida, I noticed that my bill had gone up, I called and cancelled, invoking federal law to cancel without ETF. I spent HOURS on the phone with numerous reps, all who REFUSED to cancel my account! They all were breaking federal law by doing so. I then sent them in a certified letter stating that I had cancelled my account verbally and that this letter was reiterating my cancellation. Sprint then decided to continue to bill my account, then eventually send it to collections. They also never removed the fraudulent charges from the cloned phone. When I got my first collection letter, I sent them a copy of the letter I sent Sprint, along with a letter of explanation to the collection agency, telling them my story, and explaining that indeed Sprint was breaking federal law by refusing to cancel my account without ETF when I requested it, continuing to bill me, refusing to remove to fraudulent charges on my bill and sending the fraudulent bill to collections. The collection agency then refused to take further action and the idiots at Sprint then sent it along to another collection agency. I then sent the new collection agency a new letter of explanation and a copy of the previous letters. Then they refused to take further action. This went on for a few years. In the meantime Sprint put a negative mark on my credit report which affected my interest rate when I purchased a brand new car. I tried 2 or 3 times to have it removed from all 3 major credit reporting agencies. Finally, this year, when I submitted the dispute, the credit reporting agencies removed it with no problem.
I'm guessing that Sprint got into trouble with the government for refusing to cancel accounts that cancelled according to the new federal law that gave them the right to, or that they lost a major class action lawsuit. I'm not sure which. So when I see Dan Hesse on tv talking about unlimited data being truly unlimited and Sprint being good and all the other wireless companies being bad (which is the message he's trying to say) I call bull****. This guy was at the helm when Sprint screwed me over and he's responsible for Sprint becoming the worst wireless provider in the nation. When I was with Sprint I used to have unlimited data on my smartphones for 5 bucks a month each. Now they are charging ridiculous prices for it, and they don't even offer a decent phone.
I will continue to tell the world about sprint and their campaign of violating federal law until they contact me personally and reimburse me for the extra points I've paid on my car note as well as the hassle I've had to go through to get this taken off my credit reports. It's easy to see how Sprint has gone down the tubes from one of the nations best wireless providers to one of the worst. So when I see Dan Hesse on tv spouting his bull**** about how Sprint offers truly unlimited service, I beg to differ. They may offer wireless service that is unlimited, but it costs about 10 times what it did just a few years ago, they don't offer a decent smartphone to get the data on, and if you try to get out of your contract according to federal law, they will try their best to ruin your credit.

Sprint rocks, I have never had a customer service issue in the years i've bee with them, if anything they have saved me money and provided good coverage and also let me know I had an unlimited air card before I was going to shut it down so I kept it!

Thank you sprint!

Originally Posted by HalJordan2488

Aside from customer service, I personally find everything else in Sprint to be perfectly fine.

Same here

Yea, the customer service could be improved but at&t is worse, imo. before I had sprint about 7 yrs ago. i had them for a month. every day from 5p.m.-6p.m. I couldn't make or receive calls in my area. i complained and they told me the satellite needs readjustment and if they adjusted for me, then someone else wouldn't get service. bs right, well i needless to say i cancelled 3 phone services with them because of that, went to sprint never had that prob again.

Aside from customer service, I personally find everything else in Sprint to be perfectly fine.

Haha if you think for one second that any cell provider is not a cut throat, a cheat, and will gouge you, you are dead wrong and grossly misinformed. I have dealt with and sold them all, and they all have they're sleazy practices and immoral vices. Verizon is cut throat if they're ever was one. AT&T think they're god when really they coverage is mediocre compared to cdma providers in America. Alltel belongs to Verizon. Cricket is cheap in every sense of the word. US cellular works* (*in some places). T-Mobile, now they're is great customer service, not to mention they have the same coverage of AT&T but cost more. Any smaller companies usually suck outside they're geographical area. Prepaid usually has terrible coverage or cost way to much, and prepaid has a GREAT CS experiance. I'm sure they'll be many responses defending one or the other, but in reality they all have negitives. I would have to agree that Sprints general CS is garbage, but my suggestion is to call cancellations; the one or two people that work for Sprint that actually might try to help work in that department. Also crank that SERO! (which isn't offered anymore )

• I think Sprint is just fine...how many other cell servers give free stuff without a question...how high are your plans...think about it and compare!!!

Originally Posted by nicknrm

This is actually very true.

For convenience, I listed the churn rates below (for Q4 2008):
Verizon Wireless-1.1%
AT&T-1.7%
T-Mobile-2.1%
Sprint PCS-2.9%

The percentage churn rate is calculated based on number of customers gained and then the percentage of those customers gained actually leave.

These stats do not surprise me I used to be a csr for sprint and for about a 1 yr and 3months, there was a nation wide overhaul of customer service. So, if you had compared the churn rate from about two years to the present you would see a drastic improvement. You can check this out as well "Sprint Most Reliable according to PC World". As well, Sprint had also won a JD and Powers associate award for “Highest Call Quality Performance Among Wireless Cell Phone Users in the Southwest Region". As for customer service the reason it "sucks so much" is for varying reason mainly being that the number one reason is lack of customer education and consumer responsibility. I would receive a lot of calls regarding churn and 9 times out of 10 they were for stupid reasons, mainly customers being stubborn and not wanting to accept the reality of their bills and so on. I personally like sprint and their service mainly because I have thorough knowledge of sprint and how it works and my own consumer responsibility.

im with you i HATE sprint it completely sucks! i am young and i am lucky to have a phone but i hate sprint!!! i really want verison but my parents prefer sprint! i dont get ittt i dont like how all there phones are slide with qwerty keypads i wish they were flip but the lotus is too crameed!!!!!!!!!!!!!! they really need to get some better phones!

Man Sprint really sucks !!! Even after calling them for more than 5 times i dont have voice mail notification on my samsung instinct, they say its the problem with the phone. they do reprogramming every time..... Fed up Sprint !!!

sprint is the service ive ever had
Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6900SP

^Your welcome.

Originally Posted by camstuf

^I agree, common sense

Thank-you

^I agree, common sense

Brennen Cully
DO NOT tell people that there are no charges for calls after 7 when you are trying to sell them a phone if you do not clearly explain that the call MUST originate after 7.



Hello it says call made after 7pm, which part of that did you not understand. CALLS MADE AFTER 7PM....common sense. All the phone services are the same AFTER is your key word..look it up to see what AFTER MEANS!!